website thubmnail of FedEx
How would you rate FedEx?
grey star
grey star
grey star
grey star
grey star
California
1 review
7 helpful votes
Follow REBECCA A.
Unfollow REBECCA A.
Send Message
Share Review
Report Review

THE WORST
August 17, 2021

FedEx shipping is a complete mess. Why does a package sit on a truck in the hub for a day just because it is ground. Why does a package sit at the hub and not even get processed to go on said truck until Tuesday just because it is a residential delivery? I only have myself to blame for using FedEx in the first place. If I had just paid the extra $5 I would have had my package delivered via UPS 5 days earlier. Honestly, this happens every time I order from FedEx and I'm an idiot for thinking the service will ever improve.

Date of experience: August 17, 2021
Tennessee
1 review
0 helpful votes
Follow Lady J.
Unfollow Lady J.
Send Message
Share Review
Report Review

Sad
September 18, 2022

FedEx drivers have started leaving packages right on my steps for my whole neighborhood to see. My door is only a few steps and they are too lazy to sit near the door. Sad part is when they start then others follow. It's sad quality control is just gone anymore. Every FedEx Driver has done the same. They don't even ring doorbells anymore

Date of experience: September 18, 2022
Wisconsin
1 review
0 helpful votes
Follow sam h.
Unfollow sam h.
Send Message
Share Review
Report Review

Just Say No To FedEx
August 12, 2022

I live in an apartment complex with multiple buildings and units in each building. FedEx dumps all of the packages in our building and they sit there forever. Once in awhile I've been kind and took them to where they are supposed to go. If you want to ensure you get your packages, DO NOT USE FEDEX! PERIOD! I have no clue as to how they are still in business. I will never use them and demand anyone I buy from don't use them or I will buy someplace else. I for the life of me don't know how they are still in business, they should be shut down for fraud, these are not just an isolated incident, this happens all the time! I-d give it a negative rating if I could.

Date of experience: August 12, 2022
Pennsylvania
6 reviews
6 helpful votes
Follow Tim H.
Unfollow Tim H.
Send Message
Share Review
Report Review

I vowed never to use FedEx again but recently I bought something that didn't specify shipping carrier, took a chance. Then I got the FedEx tracking number... Wonderful. 2 day shipping took a week and they just left the box on my driveway during a downpour, right out in the open. Of course it was electronics and the box was so damaged that it was ripped open. My porch, covered porch is right there, maybe 10 feet away. How lazy and inconsiderate can someone possibly be. It's recorded on my Ring, I'll share in YouTube, at least someone can get a laugh out of it. Scumbags

Date of experience: July 21, 2021
Georgia
1 review
0 helpful votes
Follow Claus S.
Unfollow Claus S.
Send Message
Share Review
Report Review

Never Tried
January 16, 2023

Last week the FedEx delivery truck showed up at my house twice. Both times both me and my partner were home and both times both of our cars were parked in the driveway. Both times they left a door tag saying they would try again. They DID NOT try again after the second time. Every time I try to get in contact with a real representative over the phone, the automated assistant does not connect me with anyone because they "do not have further information about the package." Very upset with their customer service and very upset that they do not do their jobs. I am missing a very important medication because FedEx refuses to knock on my door so I can sign for it! They may say that they have tried to deliver a package but have done nothing of the sort. Extremely dissatisfied and disappointed. Do NOT use their services if you want to send mail quickly and without issues.

Date of experience: January 16, 2023
Wisconsin
3 reviews
2 helpful votes
Follow Matt J.
Unfollow Matt J.
Send Message
Share Review
Report Review

These clowns SUCK at what they do!... or what they're supposed to do. Never on time. Always late. I go as far as avoiding purchasing from someone if they don't have another shipping option other than FedEx. They're trash

Date of experience: June 9, 2023
Georgia
4 reviews
2 helpful votes
Follow Tisha B.
Unfollow Tisha B.
Send Message
Share Review
Report Review

Hi,
FedEx is a excellent company. The young lady I spoke to this morning told me everything answer I wanted to here and it come through quick and fast. Now that is superb teamwork! Keep it up! Thank you.

Date of experience: June 7, 2018
Georgia
1 review
0 helpful votes
Follow Jessica C.
Unfollow Jessica C.
Send Message
Share Review
Report Review

Rude
December 31, 2022

If I had a choice I will NEVER allow fedex to deal with any of my packages. They customer service reps are extremely rude. I was told by a customer service rep that no u don't need to speak to a supervisor about me, she laughed on the phone with someone and hung up on me. FedEx needs to be put out of business. I called back and I was told right now a customers complaint isn't priority.

Date of experience: December 31, 2022
TT
1 review
0 helpful votes
Follow Beverly-Ann H.
Unfollow Beverly-Ann H.
Send Message
Share Review
Report Review

No 8170 7174 1260. After 6 days and the packaging not received I called to only find out that they can't read the recipient's address. I didn't get a call even though my email address and phone no was on the document. Was there a proper review from origination in Port-of-Spain to determine whether the air way bill was visible? More was required to get my package to it's location. I had to call to be provided with the information.

Date of experience: March 28, 2022
California
2 reviews
1 helpful vote
Follow David G.
Unfollow David G.
Send Message
Share Review
Report Review

Don't lie
November 6, 2021

100% of the time a product ships through FedEx it is at least a week late. I watched a packed travel 700 miles in a 2 week period, were they walking? I have stopped ordering through companies that ship with FedEx.

Date of experience: November 6, 2021
California
1 review
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Send Message
Share Review
Report Review

FedEx treats you like you're a number. The second your package is marked "Delayed", they will completely ghost you - no more tracking info, no more current package location - nothing. I'm getting this treatment on an Overnight Delivery of a rare aquarium fish, that is now, undoubtedly dead. When will I receive the dead fish? I have no idea, because I am just a worthless number to FedEx. Tell everyone you know to stay the hades away from FedEx!

Date of experience: July 27, 2023
Colorado
1 review
0 helpful votes
Follow Herman G.
Unfollow Herman G.
Send Message
Share Review
Report Review

Like the title says, FedEx has lost or delayed 100% of my packages since. Whether it be personal packages or packages for work/business. All of the above. If I can I will forever avoid FedEx and use any other service available.

Date of experience: January 4, 2023
Tennessee
2 reviews
0 helpful votes
Follow Mona H.
Unfollow Mona H.
Send Message
Share Review
Report Review

Ridiculous
February 4, 2022

Fed Ex is absolutely the worst delivery service. I never get any package delivered on time. Most recently I had one delayed two days due to bad weather when I live 15 minutes from the site it was being delivered from and there was absolutely no bad weather. There is bad weather a hour or two away but how does that affect my package. I will never use fedex and I am going to stop ordering from companies who do.

Date of experience: February 4, 2022
Illinois
2 reviews
1 helpful vote
Follow Bruce B.
Unfollow Bruce B.
Send Message
Share Review
Report Review

I really strongly dislike fedex, they are the most unprofessional, bad service, bad delivery company on this planet. I always ask a company what delivery service they use and if the state fedex I will not purchase anything. I have had issues with them delivering my products to the wrong house and me calling them and being told that it got delivered. I even been at home and waited and never received packages and they state that their delivery person said that someone at my home got the package but they lied. I have had their delivery drivers just throw packages on my porch without a knock or a word and happen to catch them on camera just tossing my packages. I'm really over their company and service, when you call it's always an agent out of the country and never any supervisors ever. I never had trouble with a delivery company like this company. Fedex is really a terrible delivery service.

Date of experience: November 12, 2021
Tennessee
1 review
1 helpful vote
Follow w r.
Unfollow w r.
Send Message
Share Review
Report Review

Said they delivered a package, security cameras say other wise. FedEx said see if I can get a refund, they don't know or care. Worst customer service ever, I will try to avoid fedex and go ups moving forward.

Date of experience: March 14, 2020
Nigeria
7 reviews
5 helpful votes
Follow OROWO O.
Unfollow OROWO O.
Send Message
Share Review
Report Review

Effective delivery
August 17, 2019

Operators of courier services should take a cue from FedEx in the manner of delivery efficiency and reports thereafter. My experiences as a lawyer have been satisfactory especially when proof is needed, the company have always met up to the task. However I suggest the attestation of the receivers should be included in the proof of delivery as to ascertain proper service.

Date of experience: August 15, 2019
New York
1 review
1 helpful vote
Follow Kyle Q.
Unfollow Kyle Q.
Send Message
Share Review
Report Review

19 Weeks & endless mistakes
July 26, 2022

I sent a parcel from USA to India - which should have taken about 10 days, as I do it often. It's now 140 days and FedEx has screwed up, once again.

Time and time again during 19 Weeks, FedEx employees had countless opportunities to do the right thing and fix the previous mistake. Instead, they just continued on, not doing their job and made another screw up, adding to the pile of mistakes.

I'm genuinely impressed at how bad FedEx workers are at doing their job.

I'll never ever use FedEx again and will make sure every friend, colleague and associate of mine knows of the endless time I've spent chasing this package around the world just because countless workers failed miserably at doing their ONE job.

Date of experience: July 25, 2022
Washington
1 review
1 helpful vote
Follow Randy W.
Unfollow Randy W.
Send Message
Share Review
Report Review

Talk about complete idiots who no nothing about customer service. Why just because the package arrived early would you hold an extra day so it is delivered when they said it would be. Customers can track this and it shows how little they care about the customer. I wonder how low their rating would be if you didn't have to give at least 1 star. This is after they said they where going to deliver it.

Date of experience: April 5, 2022
New York
1 review
5 helpful votes
Follow Karissa M.
Unfollow Karissa M.
Send Message
Share Review
Report Review

THE WORST!
May 14, 2020

Horrible! My 3-5 day package is now going on 2 weeks, I have called numerous times put on hold and hung up on. No representatives can tell me where my package is, it's just missing. A very expensive purchase. I'm very upset and disappointed. NEVER USE FED EX!

Date of experience: May 14, 2020
Pennsylvania
1 review
0 helpful votes
Follow Kristin D.
Unfollow Kristin D.
Send Message
Share Review
Report Review

Horrible
February 13, 2022

If I could give them 0 stars, I would. Over the past year, I have had about a dozen or more deliveries from them and they only delivered 2 of those packages without issues or delays. They cannot give me reasons as to why they keep giving me issues with my packages. I have attached the latest issue. I understand it says estimated delivery, but I still don't have the package and they can't give me any updates outside of it's still not at the correct delivery location yet. Don't give me a delivery date estimate if you can't delivery within a day or two of that date.

Date of experience: February 12, 2022

Overview

FedEx has a rating of 1.2 stars from 2,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FedEx most frequently mention customer service, next day and delivery date. FedEx ranks 395th among Shipping sites.

service
1,524
value
1,319
shipping
1,468
returns
937
quality
1,216
+596