FastFloors.comReviews 105

We needed tile floors in our entire home. The local stores we went to had a good selection but not as much as we saw on fastfloors.com. We found the 18 inch tile we liked and worked with their sales rep Douglas. He was very informative and responded to all of our questions. The order was placed for nearly 2,000 square feet. In less than ten days we had the order at our door and it was delivered in perfect condition. Thank you again we will for sure be back when we need more floors.

I have been meaning to write this review for months and - finally I can tell the world what I think about fastfloors.com.
One word best describes them: OUTSTANDING
I barely read review and mainly because out of a 100 great reviews - everyone will always pay attention to the bad ones. I stumbled upon this lovely company and was quite impressed. I talked to a girl who knew everything there was to know about Teragren Bamboo. She listened to what I needed in terms of installation and told me what to use. I originally wanted the Teragren Synergy Strand - I liked the different lengths of boards. I needed a floating application and she told me I had to use the Wide plank version - it is the only one that floats.
My purchase was made - 2600sf and I had a residential delivery. The time line was perfect. I had my flooring 5 days later and I was chomping at the bit to install. Luckily fastfloors.com told me I had to let the floor acclimate at least 72 hours - my sales girl said - wait a week. I did and I am overjoyed with the end result!

I have only good things to say about this company. We ordered quite a lot of hardwood from them for our own home as well as a rush job we were doing. There was a problem with shipment and product with this order but the company handled it so professionally that we hardly realized that there was a problem. I would highly recommend this company if you are looking for flooring. They have not just a "good" customer service department, they have a "great" customer service department. I had occasion to speak with them several times and mostly spoke to Yvette who was A+. I know people tend to be leery of dealing with an internet company who is clear across the country but don't give it a second thought when you deal with Fast Floors... they go the extra mile to see that their customers are happy. I will definitely use them again and highly recommend them.

I should have stuck with my gut after reviewing the reviews of this company and fastfloors.com. Initially, they were very nice (who wouldn't be when they want your money?), but two days after placing our order, we ended up finding a bit of a better deal locally. Since the employees here told us our tile wouldn't be shipped out until Monday, we figured we would just cancel our order. Upon attempting to cancel, we were told the manufacturer wanted to charge a ~40% restocking fee! They were apologetic as if it was an unfortunate thing they could do nothing about, except for the little fact that they didn't inform us of the restocking fee with a cancelled order. (I can see a restocking fee if I received the tile or if the order had physically been pulled and was ready to ship, but not when no moving of tile has been done.) So here I'm thinking, "Why are we getting charged a restocking fee when the manufacturer hasn't even pulled the tile yet?" Mind you, we placed the order on Tuesday and now this is Thursday.
Then this afternoon, we receive another phone call that our tile is now delayed a few days because catalfamo gallery/fastfloors held it from the truck on Thursday in case we decided to cancel and now the manufacturer won't place in on the truck until Monday. That's when we decided to dig a bit deeper and found out the manufacturer is indeed NOT charging a restocking fee, but catalfamo gallery/fastfloors is! Deceptive practice! My husband brought up this fact to them and they argued their case about commission and having paid people already and what not. NOT OUR PROBLEM! They are not a honest company and I truly regret doing business with them. It's not worth it.
And you know they had the audacity to offer us a $250 discount on our next order with them?! As if we would ever order from them again! Shop local and if local includes them, shop elsewhere.

I recently ordered 1300 sq feet of flooring from FastFloors. They went above and beyond the normal standards for providing assistance. My order was held up due to one piece of trim that was backordered. I was notified that my shipment was not shipping on the scheduled date, when I called they explained the backorder situation to me, and when I explained that I had people coming to lay the flooring before the expected backorder could ship, the customer service representative had my order shipped that day and the shipped the back order two days later all with free shipping. I have never ordered flooring online before and I was understandably nervous. The customer service representatives were excellent at working with me. They took the time to go over the warranty, what to expect with shipping, and answered any questions that I had. The packaging for the shipping was fantastic. My order arrived on time, with the exception of the back ordered piece, it was all correct, no damaged or missing pieces. The price was fantastic, the quality of the flooring was top notch. I can't stress how pleased I was with the experience. I will order from FastFloors again.

Not sure what all the negative reviews are about but most seem to be very old. They must of changed something inside their business. I had a great experience from beginning to end. The pricing was the best in town, they followed up with me throughout the entire order, and they delivered my flooring in less than 2 weeks. Their service was fantastic. I am building a new house so I have dealt with a lot of online companies. Fastfloors.com was very easy to deal with.