Fashion Nova has some really cute clothes, but unfortunately you have to weigh whether or not you are OK with dealing with the world's worst customer service. I had been a loyal customer of FN for years, but the past six months, almost every one of my orders arrived with at least one damaged item. My experiences with them when trying to get them to help with damaged items was awful. I sent in photos of damages and described damages with item numbers, etc. They ask for more photos. I sent more photos. They ask for more angles. I would send more angles. You go back and forth with them and they fight with you about it. I just wanted to return the damaged items (without paying for return shipping bc I don't think it's fair to have to pay $8 to return an item that the company sent damaged). They either would not let me return the damaged items, or they made me pay to return them with no refund (only store credit). I understand their policy is no refund and instead store credit, which I am completely on board with. My problem is when the item arrives damaged, ethically, the company should either issue a refund to your original form of payment OR at least let you return it (with a prepaid shipping label at their expense). The last time I ordered from them, and got 2 clearly damaged item (a dress with a broken zipper and white heels with a big ol' black mark on them that I could not get out), I reached out to customer service. They sent me an auto email accusing me of "wardrobing" (umm.look at the tracking people, I literally had the items delivered to my doorstep the day before I contacted you)! At that point I was just too exhausted to want to fight with FN customer service and insulted that I was sent their "wardrobing" email after years being a loyal customer. Bottom line is, you can get some really great items at Fashion Nova. However, you have to go in with the mindset & understanding that they don't really care about keeping their customers happy and understand that the customer service experience is similar to buying from an online company in China. Just for reference, I am loyal customer at Lulus, Shein, ThredUp, Forever2, Anthropologie, The Real Real, Revolve, etc. I buy a ton of clothes online. I never have customer service problems with any of these other companies. By far, Fashion Nova has the worst customer service out of any vendor I do business with.

Keeps flooding my email with spam ads I don't want, and no way to unsubscribe. THAT'S NOT APPRECIATED