I placed an order from fashionnova.com on 1/6/19 for a total of $262.38. I used gift cards totaling $235.64 and paid the remainder ($26.74) on my Visa Debit card. I received an email the next day which stated: "Some items in your order have been refunded Note: This can be from either customer protection or an inventory discrepancy. Total amount refunded: $31.49 USD Order Number: #******* Refund Date: 01/07/2019" I never received the refund. I emailed on 2/19/19 to inquire about the refund and was informed that I would be refunded via gift card. Fashionnova's own refund policy states: Refunds are issued to the original form of payment used on an order in the event that it is canceled." I have called the customer service phone number numerous times and have been hung up on or told someone would call me back and ultimately that because of "the system" the refund has to be in gift card only. I want to be refunded the amount I paid in cash "$26.74" and the other portion on a gift card is fine since the original form of payment is gift card/cash. If the original form is a combination and they purport to refund in the "original form of payment" it is unfair and deceptive to choose to only issue the refund in a gift card, especially when the item was not even a return, simply an item that wasn't in stock. I would have had no way to know that the item wasn't in stock and that I would have to forfeit the USD I paid for a gift card. The money was stolen from me because that part of the order was not even fulfilled and they kept my USD, even though it is clearly against their own policy. Additionally their own email plainly stated to me that I would be refunded $31.49 USD but I never was. I will never use Fashion Nova again and have filed compliants with the consumers office of the attorney general in PA, the BBB and the FTC. Hopefully someone will hold them accountable as they take advantage of more and more consumers.

I made an order which totaled around $250usd on Black Friday I've been reading reveiws and was quite nervous because I was thinking I wasn't going to get it but I finally got my tracking for shipping today dec 12 (yay!) but there wasn't much info besides from saying intransit so I went onto the ppx (the shipping company) website and put in my tracking number and it says it won't be delivered until 9th of January to the 29th(by the way I live in NZ)! WTF man my New Years outfit is in there too so now I need to buy another one else where it's just such a hassle. Had I known I would get my items from November would arrive no earlier than January I would I have NEVER ordered from them. Like 2-3 months really? I would completely understand 1 month cause of the sales. Ive never waited this long for ANY online order like get it together your a million dollar company how about you act like one. And get off cardis insta comments and DO YOUR JOB that people are spending there hard earned cash on. I'm not even going to bother to refund because I'm scared I won't even get a refund from them. They should be more transparent with customers. I'm hoping I get all my items I ordered I'm still quite wary. This is my first purchase and last lol

For over a year I've had a $43.00 credit with Fashion Nova. They will not apply. They LIE!