Fandango

My daughter broke her finger by slamming it in the car door while going into the movie. We had ten minutes until movie time. We rushed our daughter to the ER instead of calling fandango of course. While in the ER, I called customer service and they said that no refund or credit could be issued since it was passed the movie start time. Ridiculous….I'll never use this service again and will do my best to ensure nobody else does.

My son bought tickets for himself and his friends. $48. The tickets never got to him. Fandango refused to refund the money. When I called the person said they did not have a supervisor. This is a horrible company. I would strongly recommend buying tickets through the theater site. That's what we do now.

I bought tickets on fandango.com, ended up needing to change the movie time and went to request a refund on the website, it kept telling me there was an error and I cant refund my tickets. I called fandango and got put on hold for over 3 hours, requested a call back 3 different times and was number 77 to chat with an online agent that took hours. They ended up calling me at midnight. Unbelievable. I will never use fandango again, and you bet I will spread the word to everyone I know. Fandango figure your crap out. Total scam

Will NEVER use their services again! Site chose my closest theater, turned out to be a theater an hour away! No option to review order, got stuck with tickets too far away to use. Customer service was a joke. Waited on hold 42 minutes, and they could care less what I had to say. Asked for a manager who didn't listen to me at all just interrupted and said they would not issue refund within 2 hours of movie. I would have been very happy to have an exchange for a closer theater. There was no customer service, no care to try to work with customers so that they might continue to use their company, they couldnt be bothered to even listen to me explain my problem with the site. Very disappointed and I hope others avoid making the same mistake I have made, the mistake of ever using Fandango!

I have received promo codes for a free movie through fandango. For months I have tried to use the promo codes and it always gives me an error. I've called customer service multiple times and they say it should work fine but it never does. They will say things like, we were having problems with out system, clear out your cookies, use a different browser. None of these work... however, if I want to pay with my credit card it goes through. It's only when I use promo codes. Total scam!

We had booked tickets through Fandango for Avatar at our local Imax but when we arrived at the theater they had cancelled all show that day due to problems with equipment. The manager advised that all tickets pre-purchased had been refunded. After a couple of days there was no credit showing from Fandango so i contacted customer services. After 80 minutes waiting on a chat I was told that no refund was coming and that a supervisor would have to contact the theater. Five days later we still have no refund so I was left with no option but to dispute the charges with my CC company.

Just went through a problem with Fandango. A few months ago, someone hacked into my Fandango account and bought tickets to a movie in a town hours away from my home. I contacted them afterwards, and I got a refund, but subsequently on several occasions when I tried to buy tickets, I kept getting an "internal error", and was unable to complete the purchases. When I contacted customer service, they eventually told me because I contested the hacked charge, I was no longer wanted as a customer. Nice! After many years of using the service, get shown the door, even though I changed my password and deleted my payment information from the site so that could never possibly happen again. Stay away - no need to be a customer of a company that threats their customers like criminals.

I received a gift card and tried to purchase a movie online on my laptop. The giftcard kept reading invalid. I called and had horrible wait times and never got through. I decided to try it on my cell phone with the mobile app... it went right through. Don't know why/how... but for those who didn't try that. Try it and see if it works. Convenience fee, but NO convenience... esp if I still have to wait in the same line to show confirmation...#foolishness. Only beneficial if it's a movie that will be sold out because it guarantees your seat.

I'll make sure I never buy tickets through Fandango again. I've never dealt with a more dishonest and untrustworthy business. When you call to try and replace your tickets they put you on a 2 HOUR hold and then proceed to tell you why they can't give you a refund aka they don't care about customer service and are all about profit. Once they've got you to buy something their work is done. Scammers, con-artists, schemers I'll take my business to atom tickets who seem more upfront and honest then these snakes

A few years ago Fandango seemed to work well. The last several times using it was frustrating and useless. Spent nearly an hour trying to buy 2 movie tickets. Never succeeded. Would not recognize seats reserved. Continued to get error message which does not identify the specific error. Asked for valid Loyalty Number, which it showed in box. I entered it anyway. Got same error message. Checked account info for Loyalty number. The correct one showed in box, however, it continued to ask for a valid number. Q&A does not answer questions. Repeated process several times with same results. Will no longer use this method of purchasing tickets. Easier to go to box office.