Had promo codes from Umami Cart worth $30.
Booked 7:40pm Movie tickets at 7:23pm.
My car broke down immediately upon booking tickets.
Spent 5 minutes trying to fix the car and then 10 minutes figuring out how to cancel the movie tickets.
At 7:41pm finally managed to attempt a cancellation but was refused due to being after movie start time (7:40pm)
Contacted Customer Service via web chat, as no number was provided at first.
DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. Was offered phone support instead.

Phone Support took 15 minutes to answer the phone after running through the gambit of Automated Bull$#*! designed to drive you nuts so you'll quit trying. "Did you Do this, do that, try this, try that blahblahblah" also DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. No sympathy, policy is policy, our system doesn't allow us to alter this after start time. Was offered a supervisor.

Supervisor DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. She said there was nothing she could do, absolutely nothing.

ZERO Customer Support, ZERO Sympathy, PREDATORY SERVICE. The agents sounded very nice on the phone, but their company gives ZERO $#*!s about anyone using their service. Once they take your money, Fandango doesn't give a rats $#*! about you.

This is the absolute worst customer service I have ever experienced. No resolution was found. I even, politely, told them I was going to leave the crappiest review I could think of in response to this BS customer service, absolutely nothing. Completely useless customer support.

Total $#*! of a site. Will make sure all of my friends and family, ticktock, youtube, instagram, Snapchat etc users will never use this service again.

Fandango should be liable. Their system doesn'twork. Fandango as a company shouldn't be allowed to use such a pice of crap system for their customers, and then avoid any responsibility of a glitch on their system. FANDANGO should not be able to operate. THEY ARE BIG THIEFS. I have been trying in multiple occasions to reach out to then through their interaction system (Fandango system) and it doesn't work. They are letting me for endless time on hold with a message of trying to transfer me to another agent, and it never happen, and eventually the system kicks me out. This is the worst of customer service. Fandango are acting like a thief. All my issue is because of a glitch on their system, is not the customer's fault. I wish Fandango to become bankrupt and to go out of business.
Today at 1:01 I purchased a ticket for my 12 years old son to go with a group of friends to watch Spiderman at 1:10pm. After I completed the purchase, I noticed that even though I chose the right seat (J17), the system provided me with the wrong one (N23). As soon as I noticed, I went back into the website and purchased the ticket one more time, and this time, it gave me the correct seat. Right after, I tried to cancel the previous purchase, but the system didn't allowed because it was 1:10pm sharp. I googled the customer service phone number, and by the time a life agent answered, it was already 1:15. I understand the cancelation policy, but at the same time, Fandango should be able to see that it wasn't my fault that the system had a glitch and provided me with the wrong seat. Since the moment that I purchased that ticket (CONFIRMATION #xxxxxxxxxx), it only passed 9 minutes. During those 9 minutes, I repurchased the ticket with the correct seat and attempted to cancel the previous one. I believe that under the circumstances, the least Fandango should do is to provide me with a credit for the $17.77 of my hard earned money, but I'd impossible to reach anyone with two neurons

What the heck is wrong with Fandango and approving the promos for the Annie's and Dr. Pepper offers? I had a problem 2 weeks ago and now my brother is having the same problem with receipt submissions not being approved in a timely manner for Dr. Pepper. Submission Confirmation Number: f580afe*******ffe*******f*******e5ea*******d. The promo states 2-5 days for approval and today is day 10! Also, his Annie's submission was flagged after the very first submission and has not heard anything from Fandango customer service for 17 days now after challenging the status. This is a REALLY REALLY BAD LOOK for Dr. Pepper, Annie's, & Fandango and a lot of people are venting about similar issues in a Facebook movie group I'm in with 27,000 other members. Needs to be fixed ASAP.

Used promo code that my daughter & I worked very hard for to win from radio station.
We went online & got 4 tickets (total value $60@ $15/ticket) for the 11:05 pm showing. I don't know about others, but to me $60 is a lot of money. Unfortunately we got a call
From the assisted living facility where my mother lives telling us that she was ill with
Projectile vomiting. I canceled the tickets right away, but got a message saying that
I could not exchange the tickets even though their website states that they offer
Exchanges/refunds now. Waited over an hr. To be connected to a customer service
Rep. She basically told me that she couldn't do anything, but would send it to
Corporate for review & it could take 3-5 days. Well, I got a denial right away & this
Was my response back to Fandango.

I am very confused & disappointed in the denial. It states that the time frame had passed so refund/exchange could not be processed. As you can see, Katrina's response was at 9:34 pm & our movie was scheduled to start at 11:05 pm so how is it that the showtime had already passed. Also please note that it took over an hr. To get connected to a customer service rep. I was caller #12 at the beginning of the process & it took well over an hr. To get a CSR. This was a special circumstance that we had to take my 85 yr. Old mother to the ER due to a bowel obstruction that required emergency surgery. It was NOT planned. Because we have choices in obtaining movie tickets through other. Venues as through the theater itself or Atom or Movietickets, we won't be using Fandango from now on. Very disappointed in response & lack of understanding/compassion on the part of Fandango. Be assured that I will use social media to the fullest to inform others of what transpired & not to use Fandango in the future. I had hoped that we could have turned this experience into a story of spectacular customer service, but unfortunately I was wrong. Reading other reviews, it seems Fandango does this routinely to their customers. Shame on you!

Response Via Email (Katrina) 08/22/2019 09:34 PM
Our Corporate Office has reviewed your request for a refund. After their further investigation into this situation, we are unable to offer a refund or exchange for Fandango credit. We are sorry for any disappointment caused by our inability to grant your request, but when it comes to granting refunds or exchanges we are limited by our ability to process those requests before show time. Since your request was initiated after that window of time had run out, we no longer have that option.

Purchase Details
The Kitchen (2019)
Thursday, Aug. 22,2019
Showtime: 11:05 pm
Aud 13
Seats: G15, G16, G17, G18

Crystal: Thank you for contacting Fandango Customer Support. My name is Crystal. How may I assist you today?
Crystal: Are you there?
True Shotta: I need to change my ticket from last night to tonight please, I already put out the money, and since I paid for the service that you all provide. I have not receive the service of watching the movie.So please let me the tickets I purchased for today.
True Shotta: * Use
Crystal: I will be happy to assist you with that. Our systems do not allow us to process refunds or exchanges after the show time has passed, and the theater is automatically compensated for the tickets regardless if the tickets have been picked up or not.
True Shotta: Well with them being compensated, I have not received the service that you all provide. Pay for movie tickets online, why so you can go so the movie. Is that not the service you provide?
True Shotta: *see
Crystal: We do not process refunds after the show.
True Shotta: Now if it were in fineprint where it says " We are not responsible for you receiving service from us or not" athen I understand. But no service was given as of yet.
Crystal: The theatre was paid for the tickets. We do not have the funds.
True Shotta: I dont want a refund, I am still wqnting to use your service, but I will like to use the service today. The service that I paid for, from you, that has not been received yet.
True Shotta: Let me receive those services today.
Crystal: You can try the theatre.
Crystal: You purchased the tickets for yesterday.
True Shotta: What is the point of your service, if you cant conveniently see the movie when you want?
Crystal: You can, you have to purchase for that day.
True Shotta: I purchased my tickets yesterday, yes but things happen, and your not 24/7, what number can I call to let you all I know, I had an emeregency and nees to reschedule.
True Shotta: Does your fine print say that it is the movie theatres, that must refund the money, or allow you to change the dates.
Crystal: The theatre may.
Crystal: It is up to the theatre.
True Shotta: If so, please direct me to where it is, or send me an email of where it says I cant change the date of when I purchased my tickets.
True Shotta: I am asking for the info that your company is supposed to have as a business.
Crystal: It is on the web site.
True Shotta: I will go to the BBB
True Shotta: Your not letting me change my date, after I paid for your services.
True Shotta: That were not given to me.
True Shotta: Are you serious.
True Shotta: What are you a scam
Crystal: Yes, you selected the 21st as your movie date.
True Shotta: Show where it says, you are not responsible for reschedules.
True Shotta: Email it to me.
True Shotta: I paid the money
Crystal: Once it is after the show, we do not process refunds.
True Shotta: I am asking for that, because I paid for the services. Service me something.
True Shotta: Refund I DONT WANT A REFUND, KEEP THE MONEY BUT ALLOW ME TO USE MY TICKETS FOR TODAY.
True Shotta: HOW IS THAT A REFUND.
Crystal: A exchange is the same as a refund.
True Shotta: THE MONEY IS OUT THERE RIGHT, SO USE IT FOR TODAY
True Shotta: An exchange is not a refund.
True Shotta: Show in your fine print where it says that.
True Shotta: I need proof
Crystal: It is the same process.
True Shotta: You are saying it, but mot showing. Show as a reputable where your information is.
True Shotta: I need to see your compamy policy.
True Shotta: That is what I am asking for, I am allowed that.
Crystal: Ok, on our web site is the policy.
True Shotta: Either that or change my date.
True Shotta: Fine dont go anywhere, what paragraph
Crystal: Under refunds.
True Shotta: Where does it say it at
Crystal: It states we do not process refunds or exchanges after the show.
True Shotta: Also says that the theatre is responsible for changing dates as well correct?
Crystal: They may give passes.
Crystal: Is there anything else I can help you with today, True?
True Shotta: Where does it say it at?
True Shotta: They may give passes.
Crystal: Yes, guest passes for a show.
True Shotta: I am saying where does it say that they will do that, on your company policy.
Crystal: It does not say the theatre will on our policy. It is up to the theatre.
True Shotta: But you just said that it did.
True Shotta: I asked all of these questions
True Shotta: And you said it is on your website
Crystal: They are nothing I can do since it is after the show.
True Shotta: It does say on your policy under term and policies that on paragraph two "From time to time, we may revise these Fandango Terms and Policies", So revise them now and give me back my money.
True Shotta: I dont want to do business with con artist
True Shotta: I wanted to change the dates and use the service
Crystal: We can not change a order once it is processed.
True Shotta: But you said that the threatre handles that, I said where does it say that at, you said its on your website. I go to your website and it does not say that on there. I want my money back for lying to me.
True Shotta: As a compamy this is ridiculous
Crystal: Though I understand your position and I appreciate the effort you have put forth to clarify for me, I am still unable to grant your request. Fandango endeavors to give our customers the best experience we can, but we are not always able to grant every request.
True Shotta: Wont change my date, then you lied to me
Crystal: Thank you for making Fandango your choice for online movie tickets. Have a great day!
Crystal has disconnected.

DEF Going To BBB

I'm not understanding, WHY FANDANGO, did NOT, have the movie Blackkklansmans? At Greenspoint Mall! ******* area!

I found out mere moments after the show started that I'd accidentally purchased 2 sets of tickets for the movie. It was too late to cancel for credit on Fandango app, so I live chatted them later for a refund. Big surprise: They refused to grant me one.

I have spent HUNDREDS of dollars with them and have been loyal for years. Crediting me back my $33.00 is negligible compared to the future THOUSANDS of dollars of fees they won't collect from me.

#CustomerServiceIsARealThing. #CustomersDontMatterThough

Fandango! I do not recommend anything through them especially if you were born before 1970! What a freaking joke! I finally was able to send a message through their stupid app! Not Happy with them and AMC needs to Distance themselves from from Fandango! Here's my message complete with any typos as I tapped from my phone:
You' re SEO high jacking is quite good. I wanted to purchase tickets from AMC for the Pirates movie at Cinemark in Mesa. Your confirmation popped up, but my 2nd mistake was mistyping my email. So I called AMC and they told me I could have my ticket purchases pulled up with my credit card.
Meanwhile, your system never noticed my email was wrong. I since went to see if the misspelled email address was available and... it was so I got it.
At AMC movies my credit card did not show any purchase! Then I remembered Fandango and they said that's why they could not find it. I was with my daughters that I rarely see, and this was not going well.
I desperately looked for a way to contact Fandango. Even checked my new email on the off chance the system finally sent.
No Go. Phone was all automated promoting website and app- more time wasted and the movie was to start trailers at 4:30pm! The website wouldn't allow ne to register because it would not allow birthdays prior to 1970.
It pushes you to download the app!
So, I tried! No go! Fandango wants lots of room. Deleted 3 apps and continued.
Now, I'm begging the AMC manager to please allow my daughters in as it starts and I'm downloading the app. She couldn't allow that and told me that the movie wasn't to start till 5pm. Maybe I purchased Fandango tickets for a different theater.
What? The app slowly downloaded and I paid for new tickets at the AMC abd hoped to contact Fandango later for a refund.
Today I'm navigating the app and again not finding it intuitive, user-friendly, or easily navigated.
I want a full refund!
Got a response something about their 2 hour prior rule. You better be to your movie 2 and half hours early to see if you will have any issues. I tried sending the following to the email address they responded from... probably won't work...
"I found out your system is a highJacking inconvenience! You do not find out it is worthless until you arrive with your family and nothing is working.
Very dissatisfied!
And your cute way of allowing a refund up till 2 hours of the movie starting is bogus! I thought you were so eager to sell AMC tickets that you would stand behind your (costly worthless) service.
I'll need to contact AMC next and see if they can place some injunction on you selling their tickets.
And you have no real person to talk to?
Ugh. Warning friends and social media to beware of you!
If you get new management at least as good as your SEO department... have them call..."

Jean Pereira: hello
Jean Pereira: i need to change theaters
Jean Pereira: because I'm not located inWA
Jean Pereira: Im in Sacramento CA
Samuel: No worries. One moment.
Samuel: Unfortunately, we are unable to transfer tickets to different theaters. However, we can process a return, and you can repurchase your tickets. Also, I see you used 2 promo codes, and those would be lost in the return as they hold no cash value.
Jean Pereira: Cmon
Samuel: Is there anything else I can do for you, Jean?
Jean Pereira: yes I would like credit for those codes or new codes
Samuel: I would be unable to provide new codes or credit for those codes.
Samuel: I can provide a credit/refund for the amount paid out of pocket, but promo codes have no cash value.
Jean Pereira: I earned those codes from shopping spending $$ for those
Jean Pereira: Can I reuse those codes?
Samuel: I understand, Jean. However, our policy states that promo codes are non-refundable and non-replaceable because they have no cash value.
Samuel: No.
Jean Pereira: I didn't receive that policy
Samuel: You agree to the policy when you purchase tickets, Jean.
Samuel: Would you like me to process a credit for the $13.26?
Jean Pereira: I didn't see the policy
Samuel: I apologize you didn't see the policy, but unfortunately, you agreed to it when purchasing with Fandango.
Samuel: Is there anything else I can do for you?
Samuel: I'll get the policy for you.
Jean Pereira: Yes transfer the ticket values to a different theater
Samuel: http://www.fandango.com/policies/movie-ticket-policy
Samuel: We can not transfer tickets unfortunately.
Jean Pereira: I didn't check box that
Samuel: It doesn't matter, Jean. Those are the policies in place.
Jean Pereira: so there is no confirmation of it being displayed
Samuel: For all customers.
Jean Pereira: it was not displayed
Samuel: Is there any other questions?
Jean Pereira: yes can you transfer the tickets
Samuel: I am unable to do that, Jean.
Jean Pereira: Im sure you can you just don't want to
Samuel: I would have no reason to deny you a promo code, besides the fact that it is stated in our policy.
Jean Pereira: as stated before it was not displayed during purchase
Samuel: It is stated in our policy.
Jean Pereira: otherwise I would not of thought anything of it
Samuel: http://www.fandango.com/policies/movie-ticket-policy
Samuel: There is our policy.
Jean Pereira: your policy was not displayed at the time
Jean Pereira: during the purchase
Samuel: http://www.fandango.com/policies/movie-ticket-policy Our policy is displayed there.
Samuel: The policy is publicly available for your review. At the customer service level, we are not able to offer promo code replacements. During the purchase, you automatically agree to our policy, per our terms of use.
Jean Pereira: Do you have a copy of me reading your policy?
Samuel: Would you have any other support related questions? Otherwise, we would need to end the chat.
Jean Pereira: as stated before it was not on the page
Jean Pereira: Yes can you escalate this request
Samuel: Promo codes have no cash value in our system. We would not be able to offer you compensation
Jean Pereira: in the beginning of this request you said no worries
Jean Pereira: don't want compensation just a transfer of my tickets
Jean Pereira: you have changed your position
Samuel: The policy states that a promo code is forfeited during a refund or exchange. You are more than welcome to review. We will go ahead and end the chat unless there is another question I can help you with
Jean Pereira: yes can you escalate this request?
Samuel: As mentioned, your request would be denied. We do not offer compensation for promo codes, as they hold no cash value.
Samuel: We appreciate your effort in clarifying the situation, but cannot honor your request. Is there anything else non-related to this issue I can help with before we go?
Jean Pereira: if you can't do it then what are you going to do?
Samuel: Promo codes are not worth a cash value. We will not be able to offer compensation for your your promo codes. We would have to deny your request.
Jean Pereira: What do i do with these tickets?
Samuel: You may refund, exchange, or keep the tickets as they are. We are able to refund or exchange the amount paid out of pocket, just not your promo codes.
Samuel: Are you still there, Jean?
Jean Pereira: When I purchased these ticket the theater was selected in Sacramento CA but when I received your tickets, the tickets were in WA state
Samuel: This would be considered a customer error. You are able to review your order details before submitting the transaction as well.
Jean Pereira: is your system purposely directing tickets to not honor promo codes?
Samuel: Would you have any other questions?
Jean Pereira: I did it said Natomas
Jean Pereira: Samual
Jean Pereira: Samuel
Jean Pereira: I have questions
Samuel: It's been 24 minutes at this point, and we are not getting anywhere. I'm sorry to force close on you like this, but we have other customers we need to make room for. Would you like a refund or exchange? Otherwise, I will have to end.
Jean Pereira: these are questions that need to be addressed
Samuel: Thank you for making Fandango your choice for online movie tickets. Have a great day!
Samuel has disconnected.
Jean Pereira: refund

Went online as a guest the night before the movie paid for 3 tickets. Next day 1/2 hr before the movie start time still no email confirmation or debit withdraw so i assumed i made mistake. Made another purchase and got my email confirmation immediately. Received an another email confirmation from Fandango while at the theaters for the 1st purchase.

The next day i did an online chat which informed me that i do not qualify for a refund since i didn't call before the movie. Huh?

I take responsibility for a few things i should have done different. Perhaps have made an account with fandango which turns out is quite easy and has all previous purchases made. However we put our trust in a site that is suppose to be of service to us and instead has robbed me of my hard earned money.

I looked them up on the Better Business Bureau and had over 500 complaints. I feel we need to all get together and make this a big deal.

https://www.bbb.org/losangelessiliconvalley/business-reviews/ticket-sales-events/fandango-media-in-los-angeles-ca-*******

Thanks for reading..