Fandango

This website is awful. After starting your order, it gives you 5 mins to complete. Seems like plenty, but everytime you hit "continue" you get a "processing" message for at least 2 minutes, so it's impossible to finish within the 5 minutes. Unbelievably frustrating!

I purchased two IMAX tickets to a movie.

When I arrived at the theater, I learned the movie was cancelled because of a projector failure. They would not refund my ticket & told me to request one through Fandango.

I tried. Fandango said that the movie had "already started" (it never started), so I could not get a refund.

What a rip off. The additional "convenience fee" was also annoying, since there was nothing convenient about the experience.

It was so frustrating that I haven't used Fandango since. I realize it was an unusual event, but Fandango's lack of customer service is maddening.

I've written Fandango twice and have not received any response.

I don't think I have ever had this bad of customer service. These women sound like they hate their jobs and seemed to have taken it out on my situation. They take no consideration of technology and having an unstable system for transactions. Their refund policy is absurd. Helpful tip: sound more understanding to customers that are in need of assistance and at least act like your going to do anything you can to help instead of making it obvious that you don't you care.

I was given a gift card and the only way to redeem it is through their website with a $1.25 "convenience" fee per ticket. Then, the so-called printable ticket at home (to supposedly avoid theater lines) is also plainly and simply, a lie. It's merely a printable scan bar and confirmation number that MUST be exchanged for an actual ticket printed by the theater itself which means, you guessed it, waiting in a line. There is nothing convenient about Fandango gift cards and besides, I'd like to know who they believe has done any work for that $1.25 to cover exactly? Then to be blatantly lied to about the ticket exchange process is unacceptable. If I ever owe someone I don't particularly like a gift, I'll be sure it's a Fandango gift card.

We bought tickets for a movie that the theater then did not show, for reasons that were not made clear. Since we did not find out until after show time that there was to be no show time, we could not request a refund until after that time. Needless to say since then we have failed time and time again to get satisfaction from their customer service, whose main skill seems to be figuring out how to block our reasonable requests to get the matter resolved. I must say it is pretty amazing that a company will go this far just to unethically hang on to a few bucks. Clearly they care nothing for their reputation if these hundreds of negative reviews are anything to go by. STAY AWAY!

Had to enter info 6 - yes 6 times with various error messages. Became VIP member still no luck. Talked with cust service & could not understand the man. Called back & the woman from Rochester NY was very short & condescending. I would recommend no one use this ticket buying service.

Got one of those stupid movie ticket coupons off a movie I bought from target. Decided I mine as well use it since I am seeing this movie anyway. After jumping through hoops for 10 min to activate the stupid code and then take a survey and then Input the real code, I realized the coupon saved me 5 bucks and the "convenience fee" was even more then that! What's the point of a coupon that only makes you pay more money! No thanks, I will buy my tickets at the theater

I will never buy from Fandango Again. I wasted around $115. All you guys offered is a lousy sorry. I walked in the local theater bought tickets again and without convince fee. I know it was not within the time frame for refund and it was my mistake. I asked if I can maybe get half fandango credit or some sort compensation. Now I will never use Fandango again. Will try to keep my friends and family again and spread the message of your $#*!ty customer service on social media.

I made a mistake when getting tickets by picking the wrong day. I called fandango to just change the date but since it was an hour before the movie they would not allow it. I asked for a supervisor because it's a simple change but their supervisors only email no one is available to ever talk. I have been waiting over an hour to get a reply from someone. I also did a live chat with two different people and again no one was there. They hung up on my husband when he called and disconnected the chat with me twice. I am very disappointed with this company and will never use it again. I will advise anyone wanting to get tickets to not go through them. I never asked for a refund just wanted a change in date.

My daughter broke her finger by slamming it in the car door while going into the movie. We had ten minutes until movie time. We rushed our daughter to the ER instead of calling fandango of course. While in the ER, I called customer service and they said that no refund or credit could be issued since it was passed the movie start time. Ridiculous….I'll never use this service again and will do my best to ensure nobody else does.

My son bought tickets for himself and his friends. $48. The tickets never got to him. Fandango refused to refund the money. When I called the person said they did not have a supervisor. This is a horrible company. I would strongly recommend buying tickets through the theater site. That's what we do now.