Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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My husband recently passed away and I wanted something beautiful that's always seen and we can remember and as I'm getting older for me to remember it's so beautiful I can't say enough about it and I just want to say thank you
Family Gifts Co is the worst company ever. I ordered a picture and it came damaged, incomplete, crooked and with no backing. I then called and ordered a replacement and received the same, damaged, incomplete and now discolored. In parallel, I also ordered another picture for a family member and experienced the same. When I ordered the replacements, they promised that I would receive pictures with backings and now are feeding me a story that they n ok pinger do this. Stay away from they liars. They only take your money and don't deliver.
I special ordered a blanket for my wife. It took 66 days to receive the product (not sure if Covid-19 held up shipment) There was no customer service; no one to speak with; no one to respond to questions or queries on line or via email. Left in the dark. It did finally arrive and the wife is happy with the product. Just know that it will seem like forever to receive and there's no follow or customer support services. None.
I ordered a shirt on June 3rd which was guaranteed to be here by Father's Day. This shirt is still in processing mode. The number they provide just tells you to email them. I emailed them and received an auto response. I guess I have to cancel payment like everyone did smh. This place needs to be shut down! Please don't order.
The website lists a disconnected number for customer service. It is an international scam listing a corporate address in England. Another address in San Francisco and a Canadian telephone number. My bank may not refund me but i will report it to shopify and try to get it taken down.
Nothing was ever shipped.
After 12-14 emails (2 months)back and forth to this piss poor business who scams people out of money I finally got my full refund back! I had to ship the wrong order back in my expense to China and then another blanket just like the one I sent back came again AFTER I told them I will keep bothering them until I got a full refund back and they need to read emails more often so they don't get bad reviews and lose customers. I am still stuck with a blanket I didn't order but at this point all I care about is that I got a full refund back! DO NOT ORDER FROM THIS COMPANY!
Purchased a blanket on 5th of May
Tracking says it arrived in Harthorne Ca. On 17 th May. It is now 13th June and still nothing. I have emailed them 6 times. With no return emails. Do not order from this company. And I hope these people burn in the pits of hell for all eternity. $83.46 just gone. It's sad people can do this.
I ordered extra large blanket on may 3rd from all family gift i regret it by far worse no customer service at all no phone number to reach anyone tracking number don't work only tell me it's in transit extremely shady I want my 83.94 back may have go thru my bank do dispute I think it's out of Germany not sure whole bunch of B. S. never again! This makes 37 days where is my item
I wish I saw these reviews before I ordered. Got the email about order on the way with tracking number on May 12th. Almost one month later and status has not changed. "May 23,2020 at 6:41 pm
Picked Up by Shipping Partner, USPS Awaiting Item
VISTA, CA *******". Convinced I have been robbed like everyone else. THIEFS!
Update: After emailing customer support I received an email the same day that package my take awhile because it was coming from outside the country. Next day I received another email that my packing was now in New Jersey. Today the package was delivered with only part of the order. Refills with no journal?
Ordered a Mother's Day gift. Paid $3.99 extra for expedited shipping. Almost a month later and still no item. Emails to customer service have gone unanswered. Filed a dispute with Paypal. A-Holes advertise all over instagram. Someone should stop them from advertising. Because of their deceptive practices I didn't get the gift I ordered for my wife's first Mother's Day. Douche Bags!
I ordered a 20 year wedding anniversary gift for my wife. That's when things went WRONG! Anniversary has now come and gone with no delivery of the purchased item. Received 1 email stating they would charge 20% fee to refund my money... On an item I didn't receive, sent reply email... Feel in deaf ear. Opened a dispute with PayPal to get my money back. Stay clear of these people, it will only end in disappoint! I only have 1 star, as there is not an option for zero stars!
I order a onesie for my new grand daughter for my daughter in laws 1st mothers day. I ordered it 30 days ago and I still haven't received it.
Long story short, made an order, took forever to ship, finally shipped nearly 2wks from purchase date, shipped to wrong address in wrong state, asked for a refund, was told they had to speak to UPS before issuing a refund, told I would be called back, never received a call, instead they sent me an email saying they were going make me another and then ship, not what I asked for. UPS called me to say they found the package and they sent it back to Family Gifts Co. I sent another email asking for a refund, no reply. DO NOT DO BUSINESS WITH THIS COMPANY!
Every customer of theirs is now a former customer. I received an email last night after clicking through from FB to their website. Bought something "in time for Valentine's". Late on Feb 12, an apologetic email arrives from owner saying they ran out of something. All orders placed in advance of cut off will ship Feb 13 (ground UPS). They didn't give you much time to find an alternative present online and had I known, I would have cancelled.
Chose 1 star as you have to choose something and they do not have a NEGATIVE star rating.
DO NOT ORDER FROM THEM! The canvas i ordered is NOT what was sent they chose what they were going to send They DO NOT HONOR the 90 return/exchange policy to ensure 100% customer satisfaction as they put in their policy.
Worse customer service! I ordered gifts for Christmas. It is now January 12th and still have not received the journals. On December 17,2019 I received notification that the package is ready to ship and in Fremont, CA. Still nothing. The only way to send communication is via email. I wish that I would've done research before ordering.
I ordered 3 journals on Dec 14th for $124 with "Priority Care Shipping" for Christmas. I received is an email on Dec 18th that said "Your order is on the way" with a "tracking number" that didn't register on the USPS site when entered. I kept checking every few days and then tried calling the 800#. It plays a recording that tells you to email them. It's now Jan 3 and the tracker still says its in Fremont, CA, so I left a message today asking them to refund my money, but due to their poor customer service so far, I'll probably have to handle that through my cc company. I believe this is a scam.
I ordered several journals the end of November and still have not received them. I have emailed them several times with just a response they are looking into a shipping error. Do not order from them. I wish I would have researched this company further before ordering from them. I will dispute the charges with my bank to see if any of the money will be recovered.
Sent tracking number for USPS and status remained "label created" for 2 weeks. No phone number and automated responses to email. I stopped/disputed payment on my credit card and received actual shipping information 3 days later. Package arrived one week later. It was guaranteed delivery before Christmas, obviously that didn't happen. Absolutely no customer service and no shipping until you cancel payment!
Ordered and paid for guaranteed Christmas delivery. Never got it. First tracking said leaving California. Day after Christmas said leaving China. May they rot in hell.
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Zorica! We're sorry to hear about your experience. We take note of feedback like this so we can do better and improve our products and services in the future. Can I send you a private message so I can help resolve your concern? I'm more than happy to send you a replacement free of charge or reimburse you for your payment. We would love to give you options in resolving this matter.