Family Gifts Co.Reviews 2,109

Worse customer service ever. My canvas supposedly shipped 01Dec20 but when I check the tracking it states label created pending delivery date - since 01Dec20! I have contacted the company with full details of what the tracking link indicated and all they did was send me the same info. I wrote back telling them this wasn't my issue, I know what it states, but where exactly is the canvas and why is it sitting for 10 days. No response and sent email 4 times!

I ordered this blanket for a Christmas gift for my daughter. I haven't received it yet however, I didn't know it was coming from China. Had I known I would have never ordered it. I double checked their website to see where this company was from and no where does it say they have their products made in China. Their information shows the company is out of Maryland. I won't get this before Christmas and I am very skeptical about the quality of my item. So very irritated right now from the deception of this company.

I placed my order on 11/15. Everything appeared normal. Received an update on 11/17 that my order would arrive in 10-14 days from order date. On 12/01, received the "Your Order Has Shipped" email with FedEx tracking number, which simply reads pending. That was 8 days ago, and it still reads pending. After numerous emails and attempts to call the company (they are not taking calls at this time), I never received a clear response. FedEx notified me that all they have received is a shipping label but no product. A month has transpired where the company is telling me my item has shipped, yet their choice of parcel delivery service is telling me they have yet to receive anything to ship. All the while, the company is mute to any communication. Disputing the charge on my credit card and never considering this company again. All of my frustration could've been alleviated with simple customer service response and accuracy. Don't send me an email on 11/17 stating I'll have my canvas in 10-14 days when 24 days later there's still no sign of pending shipment?!?!?

Where do I start... About 6 weeks ago I received my canvas with busted up sides and staples all over the side of it. I provided numerous photos to the e-mail to report the damage since no one answers the phones at this company or returns your phone calls. They agreed to send me another one. I never received it. They claimed it was lost in the mail. Sent me another one and could never provide me with a tracking number. Promised it by Dec. 5th it is now the 7th and still no canvas. No ones returning my emails. This company has TERRIBLE customer service. I've never received a damaged item amd it's been this hard to get a replacment. Beware when purchasing from this company as I would never do it again!

I ordered a picture for my son and his wife for Christmas. It was more beautiful than I had anticipated. I was very, very pleased. Will definitely order from this company again. Thank you so much.

Tremendous value for a custom canvas. Good quality, good price and prompt delivery. My experience with customer service was also great. They are very accommodating.

To whom it may concern,
Just thought I'd drop you a note to let you know your policies and LACK OF customer service make it certain that I, and anyone I associate with, will not be purchasing any additional items from your company!
QUICK explanation... I purchased an item a couple of weeks ago at a 10% discount. Prior to its being shipped i started receiving offers of 25% off site wide. I attempted, unsuccessfully, to speak with someone in an effort to get what most successful retailers refer to as "BENEFIT OF SALE". After leaving a few voice-mail, today I finally got through to a representative and even though I have yet to receive my order, I was told only one discount applies and a refund/credit for the difference would be impossible to offer.
As a rule, when a company is more concerned with making a few extra dollars as opposed to providing an outstanding customer experience... that company can no longer earn my business.

Thanks for taking the time to read this!

The canvas I purchased is so GREAT that it is Front & Center of our home in the entrance foyer. I purchased two products with my husband & I and the other with my 4 children's names on them. Everyone admires it upon entrance and it is a wonderful symbol of their path as they journey forward into their adult lives... while our's represents where my husband and I spent and met on the shores of the beaches. The product arrives in timely fashion, it is bigger then I thought it would be, solid, wrapped well, no damages, well made with quality of materials and no errors in spelling or art work. I am so happy and am thinking of buying more in the new year ahead for other family members as gifts. While everyone or the majority of social media may seem like a big risk when buying things from their site or page... I am very glad I read all the Reviews and Feedback and they hold true and honorable. I am very much blessed by trusting the endorsements here and you will be too!

I was very impressed with the quality and the look of this canvas. I ordered for my daughter since she just bought her first home. She is going to love it. It's very very nice and highly recommend it to everyone to buy. I love it and thank you! <3

Ordered for a christmas present in Nov. NOW less than a week left before christmas and I contacted them 4 time about where and when it would be here, it was the main present to be given and it is looking like this comapany don't care as my responds were vague and beaten around the bush, I am not sure if the positive reviews of this company is not made up at this point. Quick to take your money but after that they don't care, as for quality of product who knows as the product isn't here, and can't get an answer

I give this company a Big 0! The time this site says you will get it is a lie. When I questioned it, I was told that time frame was after the canvass was completed. Then I was sent an email asking if I like my canvass. I continued to get conflicting emails. My questions was never answered. I believe being this is taking so long it's coming from China even though it list company in the United States. I tried to track my package once I was notified but fedex shows nothing about my canvass. I will demand a refund if I don't get it by this Friday! Only gave 1 star because I had to in order to submit.