Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Gotten multiple emails about my order. Each one contradicting the previous. One early in the day says my item was shipped... Later in the day says it's in production. Got another email today saying it's shipped. This evening got an email saying since you've gotten your item already... please leave a review. Tracking now says tomorrow, but it hasn't even left Texas yet.
I totally recommend family gifts Co.
I got an email from them asking me how I felt about the items I had chose. I told him I had not gotten the items yet, so they went and tracked the packages to let me know where they were and when they would be arriving.
They made me feel like my packages were just as important to them as they were to me.
I am extremely happy and satisfied on the job that they have done. I recommend them totally. Thank you again Family gift for the awesome job you have done.
Melissa
I'm writing this review because i was leary about ordering things of this nature from on line companies but i really wanted to get a piece done and they are legitimate and i was highly pleased with the out come of their product so much so that i shared it with my family and friends to encourage them to get one also for family memories i love it and it's mounted over our fireplace thanks again i guess when my daughter gets married next year I'll have to get another one and add his name thanks again.
My boyfriend gave me mine for my birthday gift and it is absolutely breathe taking! Beautiful work!
Loved the print. But customer service is worst i ever dealt with. Was told my print was shipped 2 times, then call to company and found they were having a computer proble, they finally shipped the canvas to the wrong address. So I drove 6 hours to deliver it myself. Never again. They wont publish this review they only publish positive reviews;
One of the most incredible gifts I have ever received! Very touching and blew me away from the moment I opened the box!
Thank you for your quality and attention to each and every detail! I am a difficult person to buy for so well done!
Garrett Schamberger
The piece arrived and was exactly as I had hoped for. Very happy and was kept informed of progress to delivery. Thank you for this memorable creation!
My order arrived today and it was beautifully perfect! Thank you thank you thank you! What a great Christmas gift!
Just received two pictures, one with 6 of my grandchildren on them, the other my son, wife, grandkids, LOOKS amazing, thank you so much, its for Christmas, so easy to order, receive it in a few weeks, Thanks again!
This turned out awesome! Instead of using family names, I used my favorite places in Michigan. Turn around time was fast and loved the free shipping.
Not sure why it never gave the option to use my 10% off coupon, I ordered off of the email you sent me with the 10% off but I did not see where I could add it to my order.
Not sure why it never gave the option to use my 10% off coupon, I ordered off of the email you sent me with the 10% off but I did not see where I could add it to my order.
This is by far the nicest piece to add to out new home. I love how quick it arrived and it looks amazing.
Love the product. Better than expected. Had issues with delivery. Customer service was professional and handle the problem immediately. Will order from again
I saw many negative reviews about delayed orders and bad quality. I was skeptical but thought I'd give it a try. I had zero issues. The canvas I ordered was delivered fast. The quality was decent for a print. I don't have anything to complain about. I would use this company again.
Thanks for your wonderful feedback. This gives us inspiration and drives us to deliver better service and quality products to all our loyal customers. If you need any assistance can call us at 800-452-3420 or email us at care@familygiftsco.com.
I placed an order on September 6 for a gift for my aunt and uncle anniversary on September 24. I was told that it will be delivered on September 19th. No notifications sent to me telling me that their is going to be a delay.
They advertise one time frame and actually meet another. But, they never fail to send an email everyday asking you to buy something else. And if you send them an email, well... they are just to busy to get back to you.
So, don't order anything so it allows them to catch up on there orders. It's the right thing to do. They appear to be overwhelmed. So, let's help them out.
Made an order. They didn't send the frame that I paid for. They realized that then said we would send the frame to you and you install it. Over a month later and still received nothing, highly unprofessional and don't recommend!
I placed an order and wanted to cancel after confirming that it could be canceled... and I an getting such a run around... i would never order from them again they want to negotiate the refund and started with ( will you take 20%!) Fly by night company!
I gave a 3 star review because there were both positive and negative results in dealing with Family Gifts Co. Short back story... I liked the idea of the family name canvas as presents for a family member and a friend so I ordered 2 at the beginning of Aug. As of the second week of Sept. I still hadn't received either one. I also ordered a floating frame for one of the canvases but I received an email saying that it wasn't put on so it was to be shipped to me and I would need to do it (I was given that option or a refund on the frame, I choose to install it myself). By Sept., I neither had the canvases, frame nor even tracking/order status info. Thru email conversation I requested a refund and they agreed and even offered to still complete and send my order, which I know they didn't have to do. I received most of my money back and finally did receive a canvas in a floating frame. So the pros... the company did work with me in a polite and professional manner to resolve my situation, I did receive most of my refund, I did receive one canvas, the canvas I received is nicely done. The cons... I had wanted to gift the canvases but did not receive them in time, my order was "lost" or some how not processed correctly, after saying for a second time that I would receive my order (which again I know they didn't have to do) I received half of my order with the frame installed on the wrong canvas that I requested. So, I had mixed results. Thus I can't slam Family Gifts Co with a 1 star "horrible" review but also can't give a 5 star "exceptional" review either. Whoever may read this review, I hope your experience will be more positive but also know that if there are any issues, they will work diligently to help get them resolved.
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charleny. Thank you for your review. We are truly overwhelmed with such wonderful feedback. This makes us strive more to provide the best service possible. If you need any assistance can call us at 800-452-3420 or email us at care@familygiftsco.com.