Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Early in August I ordered a canvas for my wife for our wedding anniversary in mid- September. It's 3 days before our anniversary and all I have is the frame and no canvas. I'm crossing my fingers that the canvas is delivered in the next 48 hours.
I ordered this product on 8/12/20 and received a tracking number right away. A week later I got an email stating the product is shipped without the frame and they gave me options to choose from I chose to receive the frame and install it myself and they gave me a 20% discount. Here we are a month later and the tracking numbers yet to update I have emailed and called the company and nobody knows where it is or when I will receive it. The anniversary I purchased this for has now passed and still nothing to show for it I would like information on where my product is or how you are going to resolve this. Buyer beware!
Easy to use website. Love the mock up so you can see it.
Love the print. Got so many compliments from friends and family members. Now everyone asked me where I got it made and how they could get one. Perfect fit for any empty wall around the house.
My husband surprised me with 1 of these photos, the photo was absolutely amazing. He ordered a floating frame for it but it didn't come, it was an oversight which could happen to anyone. But they made it good within a day. They were very friendly & responded quickly. I highly recommend this company.
Let me just say I had super high hopes for this gift. I ordered a photo for my moms birthday with all the kids name on. Not only was it three weeks late but it also was damaged and had a hole in the canvas, I'll get it to them they said they would expedite me a new one and give me 20% refund (sounded great) it took them two months and multiple emails to figure out where my replacement was, needles to say they said oh sorry we never got your emails and no one has started a production so my email got more and more intense. I finally got a replacement which was also damaged ( completely warped wood, mostly broken and there are horrible lines in the canvas showing that it was not printed correctly) and they told me I couldn't get a full refund. I think it's absurd to pay the amount I did for TWO pictures that you can't even display.
Website is hard to navigate and there was no place to put the 10% off offer I was emailed.
UPDATE:
They refunded the 10% I was not able to apply when ordering.
A++++ customer service.
Website is hard to navigate and there was no place to put the 10% off offer I was emailed.
Do not order the floating frame as they will conveniently have to ship it separately for you to assemble. Also make sure you order the background you want because even if it is not in production, you will not be able to change it.
Very friendly and helpful. They answered all of my concerns immediately and are processing my replacement as a priority.
I ordered canvas in July, two weeks ago I was told it shipped, I havent received the order yet. Then you send me a review notice for a product I haven't reveived? Something isnt right wirh this company. I was very concerned to even order from them with the other reviews I seen and yet I did. Im still waiting on the product and when I receive it i can rate product. Very concerned.
My order was made and shipped fast. We absolutely love our picture.
I ordered a canvas for my son & his family who just retired from 20 years in the Marines and bought their forever home. When I received the package it was pretty damaged. The canvas was damaged as you can see in pictures. I contacted customer service Tuesday today is Thursday and my problem is taken care of. Not only are they sending a replacement canvas (which I didn't ask for) they are refunding part of my $$.
Customer service at its best, quick to reply.
Will order again from them
Also damage was the delivery company not Familygifts
Placed order July 22 got email that said package would arrive Aug 3 then when I called was told would get a response when package was found now order has disappeared from fed ex website and no email.
Fast and easy.
At first worried because i entered wrong date.
Emailed with correct date and they answered right away with corrections
Very satisfied
Will be ordering again!
Very satisfied they emailed me back in less than a hour. Just placed my order 6 days ago I get a email today saying it has been shipped. I'm so excited they work really fast.
I ordered the Deer Love Canvas for my son & daughter-in-law as a present. I was very impressed with the quality. It looks amazing and I can't wait to give it to them.
HI Diane, thank you for your positive review! Very happy you were impressed with the quality, I am sure your son and daughter-in-law will love their Deer Love Canvas! :)
Ordered item on 6/3, it is 7/14 no merchandise received, no communication, invalid tracking information. Blame covid19. Just return my money!
My order was placed an order on June 8th. A month has gone by, the product hasn't been sent and I have had no answer from the customer service to my multiple e-mails! Terrible service! Only gave it one star rating because I could've give it a zero star.
I had reviewed my purchase due to the braces on the back arriving unattached in 2 places. I didn't know how to contact the service dept. WELL, after reviewing I did find infor to contact. They have gone over and above to help fix the situation. The picture was perfect, the problem was fixable and they gave me a bit of a refund to make my time worth it. I glued the corner supports on back in and all is well. Great picture and great service. UPDATING A PREVIOUS REVIEW.
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the amazing review! We're glad to resolve your issue and look forward to your next order!