FairReviews 848

Was drawn to Fair because of their offer: fixed payment the worst possible thing happened I got to the dealership and was told that the car I was there to pick up had been SOLD the day before. Fair did not let the dealership know that the I had reserved the car and would be coming in to pick up the car. Something was clearly wrong with Fair's process as they had given me the time date and location for the pickup - did they just make it up and not check with the dealer?! The only reason this is a 4-star review is because of how Miguel handled the situation. When I called Fair screaming in the dealership parking lot Miguel let me know that they would make things right - and they did! They located the same car at the dealership and listed it so I could purchase it through the app and proceeded to waive the start payment to make up for the poor experience. I received a follow-up call from Matt D. Making sure things were going well and apologizing for the experience at the dealership once again. I have yet to see how the support goes for maintenance services."

I encountered an issue with fair when I was registered with Uber and my registration was not properly disclose to me. And I call fair to get the issue resolve. Tearsa Burgess the manager on behalf of Fair in south Florida help me by physically call me and went to the dealership and fix the issue. She sent me the copy of all I need to move on. She is trustworthy and loyal to me as customer. With her skill the company will go far in South Florida and thank you!

Signed up and was approved for a car last week. After selecting 1st car app still tells me I need to pick up car company will not confirm that they cancelled order told to call back the next morning. This is ridiculous and I understand it takes time for a refund to process back into my account however to not provide any documentation or anything. They say they record all phone conversations and chat logs well I have done so myself with screen shots and video recordings and will be putting in a dispute with my bank and attorney if necessary to get my money back from this company. Buyer beware definitely not as easy as it seems. I'd hate to see what happens if you get a vehicle and want to return it how long they continue to charge you."

As far as the app goes it works well enough but has very limited search functions. Want leather seats? Navigation? Heated steering wheel? Good luck because you can't search for features beyond make model color and year. There's a dealer search feature but they're in alphabetical order. What is the point of that? How about dealer search by location! Lastly I haven't rented/leased a car from fair but I'm looking to and their program only offers very basic maintenance. Need new brakes? Good luck again

I just downloaded this app after being in the fence while reading the reviews. The main issue is that you can't view anything without first giving them your Driver License for a credit pull. I would say unless your are desperate don't use this app. Go do your foot work and don't risk your credit to just browse used cars. I think most reviews are right in that these people I'm gonna pry on those who have bad credit and are not as educated about car buying as they need to be. I was hoping that with all the negative reviews they would at least try to make is so that one could look at the options before they commit. I think what was miss-leading is that the developer responds to the comments and I thought maybe they actually consider them but really they all say the same thing. They sympathize and to co tact customer care for help. One star for the concept because it has potential and one star for their advertising because it's catchy. No stars for the above mentioned.