FabKids

I love the sale prices. The quality has been super. Shipping was pretty timely with delays. I prefer to purchase when item is in sale. Dislike BI
VIP membership price. Too steep.

They are liars about when they are shipping to you. I have paid for expedited shipping twice and nothing happens. They say they are waiting for the shipping company to pick up orders but they are liars. They clearly are having problems with all their shippers and I am guessing it is because they haven't paid them

Tried to cancel my order due to the long shipping time. Was told by chat assistant that I could not cancel because it was shipped. I had tracked it and the order still had not even left. Eventually they agreed to cancelling the ship request for Fed Ex and processing a return for me. A few days later, still no email to say it was returned. I contacted them again, and this time I also cancelled my VIP package. They said the return would be processed. Over the past week, I received a few emails to tell me there was a shipping delay? And yesterday my credit card was charged for the order. Now I have to contact them again, and try to get the charges reversed.

I was takin for over 2 years of $50 a month. I would have never guessed buying a pair of boots for my daughter would have cost me over $1400! Yes my husband just paid our credit card every month in good faith. We started to go through our charges and we couldn't believe it. I tell everyone I meet about this and warn them to never use your company. It makes me sick to my stomach. It should be illegal and I'm going to write to my congressman about this.

The original program never expired unused VIP credits and the original program was a flat amount you had so you could apply the money spend however you needed to when sales came out. It was essentially a piggy back for clothes.

They updated it to credits which sometimes was nice when the value of a bundle exceed the amount of a credit but more often than not devalued the amount you would spend. So you would spend $50 on a credit that was used to buy maybe$40 worth of clothes.

Then you started expiring credits. I lost 4 or 5 credits due to this and cancelled my membership.

Your current program is much more of a scam than a value.

The quality of clothes are very poor for the amount of money you spend on the VIP credit. I've bought shoes in the past and they also are poor quality. I spent my credits around Christmas time and it renewed the vip membership again. I spent the credit for an upcoming birthday present. I then contacted customer service to cancel membership. Customer service had me on the chat over 10 minutes begging her to end my membership. Finally it was cancelled and my order showed up 9 days later and late for the birthday party. It's always a let down. The real winners here are the ones who spend $3 on the clothes vs the $75 vip credits.

I have been a customer for several years. The clothes, material and styles have improved by far. My son is six abd he picks out what he wants and loves to model it at home. The shoes are great. For the way kids use shoes the really are made of good material also.