Overview
FabKids has a rating of 3.2 stars from 4,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
Ordering and sizing was all great. I even liked that when I had an issue I was able to message someone and they got back to me right away when it comes to website for me. Communication is a big thing and they did an awesome job.
Great products and they arrived very quickly! I love that the points and credits don't expire so I'm never rushed to make a purchase.
Fabkids is wonderful! I always get my orders fast, there's always good prices and I've never had a problem!
I love ordering for my 6 year old from fabkids my favorite is the outfits n bundles. She loves them just as much as I do
I have purchased items from Fabkids for years. The styles are fun. Sometimes the sizing is a little off of the normal size chart and things run a little big. Not a huge deal since kids will grow into the clothing the next year. My Grandkids are growing up so, they have grown Fabkids. It has been nice buying on line and having the fun style options.
Easy to order. Cute clothing! Rewards program is pretty helpful!
The quality of clothes are very poor for the amount of money you spend on the VIP credit. I've bought shoes in the past and they also are poor quality. I spent my credits around Christmas time and it renewed the vip membership again. I spent the credit for an upcoming birthday present. I then contacted customer service to cancel membership. Customer service had me on the chat over 10 minutes begging her to end my membership. Finally it was cancelled and my order showed up 9 days later and late for the birthday party. It's always a let down. The real winners here are the ones who spend $3 on the clothes vs the $75 vip credits.
I have never had an issue with Fabkids in the past, but there were discrepancies in my last two orders. One order I received, and half the product was missing, and my most recent order I placed I never received. Very frustrating!
My order is missing and had not arrived I have contacted the carrier and they stated it had been delivered. It must have went to the wrong house but my order did not show up. I have checked with my neighbors.
I recently ordered 4 pair of shoes for my daughter. She's only been wearing them a couple times a week and the insole is already coming out. The shoes are cute but the quality leaves a little to be desired
I've never had an issue until now. My order has never arrived. Tracking hasn't moved from the warehouse since the shipping label was created.
Fabkids is a subscription service that requires you to log in to your account within the first 5 day of the month and skip the skip the month. Or pay the subscription fee. Obviously the business model hinges on people forgetting to skip and collecting their fee. After you pay a 50$ subscription you are granted the privilege of being able to shop with '1 member credit". You can buy an item or bundle of items for 1 credit. Be careful to check the price of the items. Because usually you can just pay the regular price and it would cost you less then 50.
And to top it all off the credits expire.
Very disappointed. It took days for an order confirmation. Then told my order was ready to ship but it was being delayed - reason unknown. And now I've been asked what I think about my order when I haven't even received it, nor will I receive it the expected date. I am very disappointed!
When I first started a subscription the selection was amazing. This last 1-2 years it was a limited selection and the prices were over the top. Boys clothes were always limited i felt like this site catered mainly to girls, ( i have one of each) The fit for different styles were different as well, and if you can't try on that makes it frustrating ( I hate repacking and returning g items).
I received an adult size pajama by Rihanna Savage instead of my order. I called and customer service gave me a FedEx label. I shipped it back the next day. I had documentation of the package being returned was delivered on Monday February 24 but didn't have an email that my original shipment was being shipped out. I had to call that Wednesday and inquire. She told me it was being packaged and will ship out in 48 hours. I got an email that it was finally being shipped out. I still have not received it. As soon as I receive it I plan to cancel my account. This is too much effort for a site I don't buy from regularly.
It starts off at FedEx, gets handed off to USPS. It takes weeks. The way it's posted about shipping time sure gets your hopes up, just to be let down. They can do better.
Purchased exactly 2 weeks ago and order tracking has read waiting for carrier to pick up for 2 whole weeks. Customer service repeats the exact same thing word for word when questioned.
We were exited to receive our package but that was short lived. The box and sneakers has the strongest smell of cigarette smoke.! My son refuses to wear them and says they stink. And they do! When we opened the box the smell was overwhelming! Very disappointmenet.
Ordered in March 10. It's been sitting in Massachusetts since March 17. Supposed to be coming to Illinois. Made a complaint n was told had to wait a few days longer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members