FabFitFun

As Amazon has chosen to implement a temporary ban "to protect Prime customer experience" against FedEx I wish this company found consumers as important. My package never arrived. I'm being told to do the leg work to track down my own package via FedEx and postal service. When finally contacted via email I'm being told it is a common occurrence for packages to be marked as delivered (up to five days prior to delivery) and to wait the five days before re-contact. Now Fab is wanting to withdraw money for my next box before resolving said issue. Needless to say I am a very displeased customer and plan on cancelling my membership before even getting to experience any product.

I am a New customer and did not realize how the experience of buying products from their shop worked. As I now know if you put stuff in your cart it automatically at the end of charges your credit card, you have to do nothing. I had an issue with that happening and moments I mean moments after I emailed it was resolved! This company is unbelievable! I will remain a customer for years to come! Spreading happiness, togetherness, quality of life!

I have been a member for many years and have not had any issues with orders. There was a shipping error for this summer box. Because I delayed in sending an email my add ons were no longer available when it came to time to ship my order again. The customer care team were very professional and prompt when I finally did send the email. I'm very happy because this issue was resolved as soon as they figured out what had happened. A full refund was issued so I'm pleased.
This company stands behind their product and service. If you have any issues the customer care team will help. I always recommend FabFitFun. It's great fun

I did receive a quick response… And a $10 credit. My spring 2021 collection did not include any items except for one that was picked for me, the two other items are what I chose for myself. The other products were what I call as the leftovers from other seasons. None of those matched your season catalog which I sent to the company. They offered to do a $10 credit I would rather send whole thing back all of it... so I am saying that I did not get what I paid for.

I cannot put to words how obsessed I am with this subscription service. Something about only receiving the box four times a year builds up the excitement. I love the packaging and that they keep in touch with reminders and calendar events. My son is three and even he gets excited with me when I get the text from FedEx about my packages arriving. Any issues I've had with any products has been quickly and efficiently resolved through email. Love it.

I apparently signed up for a 1 year subscription and realized in less than 24 hours (after I saw a charge on my account for almost $200)I had made a mistake and didn't want an annual subscription. I cancelled membership, but boxes kept coming and were filled with junk products. It was difficult to get in touch with customer service and Nobody would help me cancel. I was trapped! There is no way out so be careful before committing. For the box I did want and paid for in fall 2020, the products for customization are never available, so you get stuck with the junk.

Don't get me wrong, I love getting my quarterly boxes, but the customer service is awful. I've only ever had one good person (Alex) in CS that helped me. I received a coupon code a couple of days ago that was for $10 off your next box. Thinking I could have it applied, because it says to email CS to have it applied, I did just that. Now the people at CS are telling me they can't apply my coupon code because I'm already a member? No freaking way. I'm sorry, but that's false advertising. To say "yeah here's $10 off your next box" (which is a good deal for those of you who don't know), and then tell me, "well we can't apply that because you are already a member" even though the coupon code is totally valid. It's a load of bull. Don't send me coupons if I can't freaking use them! False advertising at it's finest folks.