business logo of FabFitFun

FabFitFun

Overview

FabFitFun has a rating of 4.5 stars from 4,225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
208
value
190
shipping
183
returns
106
quality
183
This company responds to reviews on average within 3 days
+115
How would you rate FabFitFun?
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California
1 review
0 helpful votes
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I love my box!
March 29, 2025

I can't wait to get my box every season and see all the fun things! The products are amazing! I like that the boxes are for each season. With other services that send you stuff every month it gets overwhelming.

Date of experience: March 18, 2025
Jigz G. FabFitFun Rep
1 month ago

Hi Cynthia! Thank you for this sweet review! We love hearing feedback from our members and we look forward to many more seasons together! Xo

New York
1 review
0 helpful votes
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Missing item resolved quickly
March 5, 2025

I was missing an item from my seasonal box and the customer service rep answered my inquiry very quickly- you could tell it was not an automated system and you were talking to a live person. The rep was able to request a replacement for my missing item as I requested. I am very happy and impressed with the help provided!

Date of experience: February 23, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Alison! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Indiana
1 review
0 helpful votes
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Very efficient and helpful
March 13, 2025

FedEx said they delivered my package but when I checked, it wasn't there. I checked every day for six days and still it wasn't there. I contacted FabFitFun and they were able to resolve the issue immediately and send out a replacement box which I did receive a few days later.

Date of experience: February 25, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Shelly! Thank you for your rating! We are so happy to hear our team was able to help! Xo

California
1 review
1 helpful vote
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Love it!
February 16, 2025

I've had this since 2023 and have gotten some of my absolute favorite jewelry, sunglasses, home decor, and kitchen supplies from the fabfitfun box. I'm obsessed and will continue being a member forever!

Date of experience: February 6, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Lexy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

New Mexico
1 review
0 helpful votes
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Best Products and Service
March 15, 2025

I just love everything about this company! I love getting my boxes. It's a present to myself, so I don't peek at what's inside until it arrives. And I love to use some of the products as gifts.

Date of experience: March 5, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

California
1 review
0 helpful votes
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Great service
February 21, 2025

I have been an annual member for several years, and enjoy the items I receive very much. Customer service via text chat has always worked well for me when I have questions. Overall I think FFF is a great subscription

Date of experience: February 11, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Christine! We are happy that you're pleased with the results and that we were able to help! Xo

South Carolina
1 review
0 helpful votes
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Superior Customer Service
February 24, 2025

I recently made contact with Fab Fit Fun Customer Service. I only contacted them because I had realized something regarding a previous order. I made contact through CHAT. I was able to chat with a LIVE person from the start. Excellent communication! Agent went above and beyond any expectations I had.

Date of experience: February 14, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Sherry! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Nevada
1 review
0 helpful votes
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Cheri Roberts
April 24, 2025

They were so helpful & even gave me some shopping credit & knew about codes & very friendly understanding reponsive kind

Date of experience: April 13, 2025
Jigz G. FabFitFun Rep
2 weeks ago

Hi Cheri! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us!

Canada
1 review
0 helpful votes
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Fun!
March 13, 2025

I love fab fit fun! Not only is it like my birthday 4x a year, but any issue I've ever had(which has been few), customer service takes care of it promptly and efficiently! Thank you fff

Date of experience: March 3, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Jan! We're happy that you had an amazing Customer Service experience. Thanks for your feedback! Xo

Georgia
1 review
0 helpful votes
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Quality products, made affordable
February 13, 2025

These days everything is too expensive. FFF makes getting my favorite shampoo brand possible, while also introducing me to new products I wouldn't have otherwise had the opportunity to check out. (Luxury face mask cream for $28?!?) It's a blessing to get a box full of gifts every quarter for the price of just one item in one box.

Date of experience: February 3, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Maria! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

California
1 review
0 helpful votes
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Always A Helpful Crew!
February 9, 2025

Needed some updated info on my account as I reactivated with a coupon, (deal) a new start to seasonal after being Annual for a long time, and got all my pertinent info quickly, nicely, and excited to be back!

Date of experience: January 30, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Bev! Welcome back to the FFF Community! We appreciate this review and look forward to many more seasons together! Xo

California
1 review
0 helpful votes
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My Mess Up
February 22, 2025

I needed help with my Spring Box. I made a mistake and FFF representative was so patient with me and would not give up until she knew my needs were met. I love this organization.

Date of experience: February 12, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Christina! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Indiana
1 review
0 helpful votes
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Newbie got lost!
February 20, 2025

I was choosing my first box and got a little lost in the process. I asked for help. Got to the root of it right away. I quickly made my choices and submitted my first order after some clarification.

Date of experience: February 10, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Jane! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Pennsylvania
1 review
0 helpful votes
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Great customer service!
January 28, 2025

I only recently subscribed to a year of FabFitFun, and had a problem with ordering an add-on. But I contacted customer support and they got back to me in a timely fashion and absolutely resolved my issue in a matter of hours so I was delighted by that! I'm excitedly waiting to receive my first box! So, more to come!

Date of experience: January 18, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Brenda! We are so happy to hear our team was able to help! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo

Washington
2 reviews
0 helpful votes
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Customer care representative great.
February 4, 2025

I don't want to put down my customer service representative. She was great. I was enticed by FabFitFun to rejoin in December. I was promised the December box and a mystery bundle. Unfortunately, someone at FabFirFun misprocessed my order so I never received it. When I text them to find out what was going on, they promised to fix it. I was able to customize a box and get my free bundle. Do you know what is left for the December box in the middle of January. Everything no one else wanted. I also could have waited until next January to have this fixed but I would not have received the mystery bundle, thanks fff!

Date of experience: January 25, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Peggy! We're sorry for the inconvenience you've experienced and we'll be sure to pass this along to the team! We will continue to work on improving member experiences. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!

California
1 review
0 helpful votes
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After a five year hiatus, I rejoined and to my surprise
Products are cheap, no brand names as mentioned
And a mess in box,cancelled

Date of experience: February 14, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi there! We sent you a DM on Sitejabber (2/17) and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Washington
1 review
1 helpful vote
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I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.

Date of experience: January 8, 2025
New York
1 review
0 helpful votes
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I had a question regarding my order and the lady I spoke with was very helpful and answered all my questions regarding the matter.

Date of experience: February 3, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Lisa! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo

Michigan
1 review
0 helpful votes
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New Member
January 26, 2025

My customer service rep was so helpful! I am so excited to start this membership!

Date of experience: January 15, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Rosie! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Illinois
1 review
2 helpful votes
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Prompt and professional!
December 12, 2024

Being new to this subscription program, I was not sure if I had done everything correctly when I signed up-to be able to access the savings and free extra box. Customer service was very prompt and answered all my questions clearly. I felt much better with my choice of joining, really looking forward to my continued experience and box!

Date of experience: December 2, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Carina! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo