FabFitFun

My winter box of treasures was delivered to another house. I was completely unsuccessful reaching Fed-Ex to report that it was delivered to the wrong address. I kept getting feedback from their website that it had been delivered and since it is a holiday no one was working. I sent an email to Fitfabfun and their representative got back to me immediately with news that it would be resent to me. Given that it was thanksgiving I was very grateful. Thank you!

I received my Summer 2024 Box, but it was not the curated items I had selected. It was a "pre-packaged " box full of items I had no interest in. I immediately searched for the best way to contact customer service and was not hopeful when I saw that it was a "text" option. I was pleasantly surprised to find that a real person immediately reached out to me and began working to solve my issue. She diligently kept in touch over two days while she researched my issue and finally responded with a very satisfactory resolution to my problem. Excellent customer service by a competent, knowledgeable staff member. Great experience all around! Thank you FFF!

It's a really neat concept! Even thought I still havent received my fall box, but they did make it right by sending me a credit, even though the credit wasnt applied so I had to reach out for assistance, to get it applied. But over all I've heard good things. We shall see.

Paid 52 dollars for a box and everything in it was junk. Meanwhile my sister received one simultaneously that she actually somehow paid less for (45$) which had very nice good quality items like a Dutch oven a cutting board, handbag, perfumes and lotions. And I got socks, combs, a collapsible cup, eyelash curler and a toothbrush. I am pissed. Also I was sent a free box by my sister that I paid 5 dollars shipping for and they never even sent it to me. Until I contacted customer service and called them out. I am so incredibly disappointed with this subscription.

Shipped doesn't really mean shipped, when it's been quite a while and you finally reach out because you haven't received a tracking number you get so sorry its lost let us get another one out to you in a couple of weeks, and by the way, the stuff you chose is no longer available. This company has gotten too big for its britches their customer give a $hit is gone. It's sad.

So I am reading all these negative reviews about customer service and products. I don't know what has happened here, but for my experience I had no issues with customer service. Sending out the boxes always takes time. People need to be patient. You will receive your box! I had a yearly membership and loved most of the items that were in my boxes. And then when i decided to cancel, i had no problems cancelling the subscription. I don't know what the policy is on the gift cards since i never purchased one. I agree that some of the items they advertise as retail prices can be found cheaper at other websites, but overall still a decent deal if you ask me. I don't think this company is a scam. I guess just bad management? I was a happy customer and may return if they have a good promotion to get their old customers back!

I don't want to put down my customer service representative. She was great. I was enticed by FabFitFun to rejoin in December. I was promised the December box and a mystery bundle. Unfortunately, someone at FabFirFun misprocessed my order so I never received it. When I text them to find out what was going on, they promised to fix it. I was able to customize a box and get my free bundle. Do you know what is left for the December box in the middle of January. Everything no one else wanted. I also could have waited until next January to have this fixed but I would not have received the mystery bundle, thanks fff!