FabFitFun

If you are an annual paying member, you get access to the product choices before anyone else. It doesn't really matter though because they ran out of two things I wanted within minutes of sending out the email to their members. I contacted support and was told they had indeed run out and they were so sorry. They should have enough products on hand. Especially, the first day of getting to choose what you want. Don't waste your money. Instead of it being a fun process, it's stressful and frustrating. I can't speak for anyone else. This is my own personal experience.

I ordered this damn box on Sept 1 and it's Oct 6 now and all the customer service has to say is "no worries, your goodies are on their way!" it's a pain in the $#*! trying to get any sort of real answer out of the live chat "people". Who buys something and wants to wait over a month to receive it? Will not be ordering again. Maybe they should concentrate on shipping to real customers and not worry about making sure every B list celeb has them first.

Signed up as an annual member. First box, I was so excited. I even added close to $200 of add ons! Status updated on 2/17 that my box would ship soon. It's March 26th, I'm still waiting, and tracking number is just that... a number... no package has been picked up, nothing has changed. 6 chats and emails with customer service and nothing! Save your money!

I did not receive anything I truly like felt was worth paying for this. I'm just getting things that will go straight into storage and might never actually use. Tons of lotions and creams. I was hoping to get the eyeshadow since I mentioned I love make up. Why bother with their surveys? Lastly, I was charged for upgrades I didn't add. Customer service is nice but tells me they've fixed things each of the 6 times I had to call. Awful waste of time.

I have been in contact with customer care for almost a week now after purchasing my box 14 business days ago (three weeks ago). Every time I talk to them, they give me NO new information on when to expect my box will be shipped. And, I ask for compensation for my wasted time and they say the same thing "we've already credited you $10" as if I am going to repurchase this box! Do yourself a favor and avoid FabFitFun at all costs. Great idea but terrible customer service.

I recently had an issue with a shipping glitch and Jett from customer service went all out to fix it. His quick thinking and problem-solving skills really saved the day! It felt like a friend was trying to help me; thank you!

While I usually like most of the content in my box, this company and it's supply chain is a joke. If you order anything extra in their monthly sales or on the online shop, don't expect to see it for almost a month or more. I was told on a live chat that processing orders can take 7-10 days THEN shipping can take 2+ weeks. One order I had took about 3 weeks to get in, failed to show up on my account properly as an order thus making it borderline impossible to track, and then I get it to see that it is the wrong stuff. Word of advice: look around for a better company because the subscription box industry is only growing and this company won't be able to keep up with any half decent competition.

FabFitFun is definitely the latter... I absolutely love spending time browsing the site for great finds and introduction to new products. I'm only disappointed that I don't have unlimited amounts of time to spend doing so, which results in me missing election windows for the program boxes and EDIT/other sales opportunities. The fun is great, but becomes just a little less so when "favorite" choices have sold out before I've seen them.

As Amazon has chosen to implement a temporary ban "to protect Prime customer experience" against FedEx I wish this company found consumers as important. My package never arrived. I'm being told to do the leg work to track down my own package via FedEx and postal service. When finally contacted via email I'm being told it is a common occurrence for packages to be marked as delivered (up to five days prior to delivery) and to wait the five days before re-contact. Now Fab is wanting to withdraw money for my next box before resolving said issue. Needless to say I am a very displeased customer and plan on cancelling my membership before even getting to experience any product.