EZContacts

This is my main problem with the company. Every time I go to order contacts I have to reach out to customer service and beg for the same discount offered to attract new customer. It's counter to what the World Wide Web enables, which is quick ordering at the right price.

MY PRESCRIPTION CHANGED SO I CONTACTED COSTUMER SERVICE WHO TOLD ME TO RETURN THE WRONG ONE TO EXCHANGE FOR THE NEW ONE. 3 WEEKS LATER THEY CLAIM THEY DIDN'T GET IT AND JUST ASK FOR A TRACKING NUMBER WHICH I DON'T HAVE, SENT IT BACK REGULAR USPA. NOW I AM OUT A BOX OF LENS

Took over 30 days to receive my glasses - when I reached out to ask what's going on I was told that the frames were on back order. I asked for a discount on another pair…. I explained My glasses were broke - I was offered a 10 discount… really on glasses that cost over $400?

I reached out to EZContacts to explain some of my contacts was blurry etc. the representative gave me some options to try and reach back out to them once completed. She also stated that I may have a bad batch. However I reached and and confirmed that my prescription is correct so I will be contacting EZContacts again and o advise and get a solution.

Have not received ordered. Nor have I received communication.

I ordered a pair of glasses that said they'll be shipped in 3-5 days, but it took almost 2 months to ship. Customer service was initially in contact after I inquired about it, but then they stopped responding to my emails. If you're going to order from EZContacts, make sure to order the ones that say "ships same day".

It was okay. The size didn't match the description. The frames said one thing but it felt and looked smaller

Placed and order on Sunday and still no shipping as of Tues. In todays world with items getting here the next day this is unacceptablr. Time to move on to Amazon

Always easy to order contact lenses from this site and the prices are better than other sites that I have looked at. I have been buying lens for years on this site.

I ordered from EZcontacts because I was emailed a coupon and because they were they only site where I could order the exact Rx my doctor ordered (drop-down menus on other sites did not have the exact Rx my doctor gave me). After 6 days, I checked on their website and saw the order was "processing". I emailed the support email address, but after 36 hours with no response, I called my Optometrist to make sure they had confirmed the Rx, and they said they had done it the day after I ordered. I tried calling EZcontacts then but they don't seem to ever answer the phone - they offered me the option of a callback, and I did that, but I couldn't answer when they called back. So I did it again, and was finally able to answer - 9 days after I placed my order. They explained that the product was out of stock. I asked if they could cancel my order and they said yes, and that it would take 3-10 business days for the refund to process. I definitely will not be buying contacts from here again.

So beautiful 😻 ordered for my daughter she also love them

Lack of communication, unclear delivery, authenticity is debatable..

It's the same exact Prada frame the optometrist was charging $430 for! Exactly the same and I got it for $167 through EZ contacts. I'll also say it arrived sooner than the ETA given.