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Eyeconic

Overview

Eyeconic has a rating of 4.4 stars from 2,315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeconic most frequently mention virtual try, customer service and insurance benefits. Eyeconic ranks 4th among Eyeglasses sites.

service
54
value
15
shipping
14
returns
12
quality
20
This company responds to reviews on average within 13 days

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30,836 reviews
How would you rate Eyeconic?
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Massachusetts
1 review
0 helpful votes
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Convenient and ample inventory
March 5, 2025

The eyeglasses were spot on. Unfortunately they got damaged a few months later, and I couldn't navigate the site to get service. All I needed was the right lense replaced. However my prescription has changed and no point in repairing them.

Date of experience: March 5, 2025
New York
1 review
0 helpful votes
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Highly Recommend!
February 24, 2025

The website is so easy to use and you are able to upload your prescription or send a request to your eye doctor electronically. I mistakingly chose the wrong contacts my first time which were not for astigmatism and Eyeconic caught it and informed me right away. They cancelled the order and I placed the correct one. The contacts came so fast! But I have to say the BEST is that you can pay for the contacts using Affirm! Every year when it comes time to get my yearly contacts I am always stressed coming up with the money. Now I have the convenience of an affordable way to pay for my contacts. I love it! Thank you Eyeconic!

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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Convenient
April 8, 2025

It was a wonderful experience to buy though eyeconic as I have the opportunity to try the glasses on with the virtual tour and check different models out as well

Date of experience: April 7, 2025
Wisconsin
1 review
0 helpful votes
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Fantastic experience, quality product.
April 27, 2025
Updated review

Was a problem with my order that was my own fault in ordering. Eyeconics team quickly helped me re order my lenses properly and sent my glasses with the proper prescription. Will order again!

Date of experience: April 27, 2025

Ordering was easy we will see how glasses go
April 6, 2025
Previous review

Ordering was easy we will see how glasses go

Date of experience: April 5, 2025
Ohio
1 review
0 helpful votes
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This will be the last time I order from Eyeconic
December 31, 2024

I don't really like this service, but the cost is just ok. The glasses are not really good as an inperson service and on 12/30/24 it took me 4 hours to order and try on glasses for my husband and I. Then, It wanted to charge me $400 as we used our insurance and I still do not know why I couldn't order changing our VSP provider. Not even sure if it'll work yet. I've ordered in the past, but have had to return as the sizes are SOOOO large. I will never order from this site again. So sorry.

Date of experience: December 30, 2024
Pennsylvania
1 review
0 helpful votes
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Easy for a busy mom
December 15, 2024

I only wear my glasses at night or when I first wake up. It's been incredibly easy and convenient to order glasses and without trying them on or being in the store they've still been perfect. This was my first time getting transitions which has been very helpful when I do wear my glasses more during the day. Prices with my insurance have also been great!

Date of experience: December 15, 2024
Texas
1 review
0 helpful votes
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Easy to Order
February 8, 2025

I have tried several different brands of contact lenses and types of lenses and Eyeconic carried them all. Very easy to order and they keep track of insurance benefits

Date of experience: February 8, 2025
Tennessee
4 reviews
0 helpful votes
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Great frame selections and great service!
February 17, 2025
Updated review

Easy to navigate, great frame selections and great service. I have used Eyeconic for my glasses needs for years!

Date of experience: February 27, 2025

Easy to use and great prices
June 4, 2022
Previous review

Easy to use and great prices

Date of experience: June 4, 2022
Texas
1 review
0 helpful votes
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Eyeconic makes online shopping easy
March 29, 2025

This is my 3rd time using eyeconic and I love it. It's simple and fast to get my contacts or glasses ordered

Date of experience: March 29, 2025
Colorado
1 review
0 helpful votes
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I ordered my contacts on 12/18 after spending more than an hour trying to navigate issues with the website. I thought my order was complete but apparently for some reason my order was cancelled. Looking back at my email I did see a notice that the prescription was rejected but I have no idea why. If it's just because my name on my insurance is listed as "Mary Resman" and the prescription is listed as "Mary Jo Resman" this seems a pretty rediculous reason to cancel my order. Bottom line, I need my contacts and yours service is not helping me get my prescription filled. If you cancel it again I will take my business elsewhere and won't be back.

Date of experience: December 24, 2024
Texas
1 review
0 helpful votes
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Easy to order
February 13, 2025

Easy to upload your prescription and order online. They verify the script and send out the contacts!

Date of experience: February 12, 2025
Ohio
1 review
0 helpful votes
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Fantastic
March 26, 2025

Love ordering through Eyeconic. I always order my second pair and my husband always orders his sunglasses.

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Prices are same as competitors without insurance
February 24, 2025

They need better pricing. Products are fine and website is easy to use but as a partner with VSP, they need to offer a better deal.

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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Eyeconic review
April 14, 2025
Updated review

Did a good job on sizing and giving me the ability to virtually view how glasses would look on my face. The only part that was challenging was having to get VSP approval to provide my eyeglass benefit. I had previously bought a pair of glasses from another provider and I returned them and VSP took over a month to open up the benefit for VSP. Unfortunately, Eyeconic doesn't allow the VSP benefit to be used by verbal or written authorization only so I had to wait for VSP to go through a manual process to restore my benefit and it took over month.

Date of experience: April 8, 2025

Had some issues with my VSP giving me my benefit when...
March 23, 2025
Previous review

Had some issues with my VSP giving me my benefit when I returned a pair of glasses from another provider. Unfortunately, VSP took weeks to reverse it out and show that I still had a benefit for 2025. Apparently, Eyeconic wouldn't take an authorization and the benefit had to be available manually available on your website and that took several weeks. The problem apparently lies with both Eyeconic and VSP's and I went weeks waiting on it to be resolved which was risky to be driving without glasses that could help me see.

Date of experience: March 23, 2025
Ohio
1 review
0 helpful votes
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Easy Peasy
May 2, 2025

It's very easy to upload your prescription and get contacts! No hassle and the website is easy to use. Contacts come very quick as well!

Date of experience: May 2, 2025
Texas
1 review
0 helpful votes
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Good
March 1, 2025

It's a little hard navigating through the website through a mobile phone. Other than that, I really enjoy ordering glasses from here. I ordered my glasses a couple years ago and now I ordered prescription sunglasses!

Date of experience: February 28, 2025
New Jersey
1 review
0 helpful votes
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Website has issues
April 21, 2025

Have to reload multiple times to add new cards and upload prescriptions, have to try multiple browsers. Also should offer more discounts

Date of experience: April 21, 2025
Tennessee
1 review
0 helpful votes
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Fast, easy, and convenient
March 7, 2025

It was very easy. I just logged in and my insurance was applied to the price of the products. I located the drop bar and choose "contacts". I chose the type I wanted (conveniently, there are filters you can use to narrow down your search) After clicking on the type I wanted the first step was to easily add a picture of my prescription. It was saved so I didn't need to add it the next time. Then payment method. Also saved so I didn't need to add it the second time. The hit the order button and done!

Date of experience: March 7, 2025
Washington
1 review
0 helpful votes
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Simple
March 13, 2025

Easy experience. I browse, decide, and purchase. When I am shopping online, I expect an easy experience. Eyeconic keeps it simple.

Date of experience: March 13, 2025
Alabama
1 review
0 helpful votes
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Glasses not available
December 19, 2024

My frames were unavailable and this wasn't updated or disclosed at the time the order was placed. Had to wait for funds hold to be released before placing a new order. I'm not happy about having to wait longer and pay more for shipping to get glasses to me.

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2024