Europcar Greece

The car we have been given is not what I expected. I had ordered a 4x4 and the Kia I have is not 4 wheel drive and has a very small engine - which on the hilly roads is not very safe when there are 5 of us in the car.

The rented car was in an excellent condition. The person who picked me up at the airport and then took me back was very kind and respectful. The gentleman who did the paperwork was very professional.
I would again rent from Europcar when in Greece.

Hi. I am due to complete my rental reservation no. *******188. Today, Tuesday 28 June
I am due to commence my new rental reservation no. *******164. Also today, Tuesday 28 June until 27 July.
The rental company i picked the car up on 21 June told me there is no need to return the car today and then pick it up again, that teh rental will continue with the new reservation number, Please let me know if i need to do anything else.
Regards, Thomas Patsakos +61 *******

We wanted a Jeep Renegade and got extra insurance from booking.com. When we got there, they didn't have the Renegade anymore, instead we got a Kia. To get the insurance coverage that we wanted and had already paid for on booking.com, we had to pay another €100. We'll never rent here again

Honestly not at all a nice experience. I did a reservation under my name but I don't drive e put my husband as driver; they then told me I had to pay for an extra driver. The guy I was talking to didn't even look me in the eyes when we were talking so I couldn't understand whether he was talking to me or to the earphones. It was very unpleasant.
The car remote control didn't work and they didn't tell me.

There were two employees who handled my rental. A guy and a lady. The lady was perfect. However the experience that I had with the guy who came first was terrible. He was arrogant and instead of trying to help I felt that he was trying to make the overall experience even worse

Went through the car and checked for damage. Recorded all damage and scrap. There were also injuries that they themselves had not registered. When I returned the car, they suddenly found a tiny scratch under the car, which I had to pay for. Who gets under the car to check when you are going to rent. Also stated that there was damage I discovered on delivery that was not registered. They then stated that the damage was not registered until there was agreement on who would pay for the damage. So if we do not detect the damage, the customer risks paying and they charge several times for the same damage

The shuttle bus was waiting as explained in the voucher and took us smoothly to the car rental office. The rental contract was also prepared in a smooth and safe way with digital signing and all documents sent to my e-mail. The car was photographed and also the existing small damages on it were documented, and sent to me. Signed as well. The car was clean and proper and as we wished.

Everything well organised -from pick up at the airport till the dropp off back. The staff was very friendly, explained everything in details. We got exactly the same car we had chosen, it was a brand new car. Everything went smoothly on our trip.

The team was amicable and talkative. They proposed upgrades and extra coverage without imposing anything as a suggestion and courtesy.
Pick-up and delivery were excellent, and the shuttle to the airport was a breeze too.

We came on a family vacation and had 2 car orders -as we arrived to the desk we were told the orders were cancelled, due to the fact that we arrived late (5 hours vs the allowed 4) it didn't matter that we already paid for the cars - the women at the desk said we have to re order, pay again and than try to get our money back! Since we're 9 people with small children after long international flight_•- we didn't have much of a choice and were kind of forced to do so…. BTW the agency we ordered from said - the order was not cancelled, now since it happened with 2 orders and not one - it's not a "glitch" or mistake, but more of a way to rip off tourists……

The overall experience during the reception of the car was fine. The car was also according to the expectations.
However, I had contracted a GPS system but I had to reject it since the model provided was very only and did not work properly, being the only one available.

Not great, we had purchased excess car insurance through the company that we hired the car through, however, we were made to purchase another insurance even though we had purchased two insurances to cover any excess, a complete con.

I just want to commend Katerina Christonaki for doing an outstanding, above and beyond service. She is very helpful, cheerful, respectful and professional with her approach to her customers needs. She is very knowledgeable and dependable in regards to customers basics inquiries. I'd travelled so many places and countries but Katerina's customer service is unique and outstanding.

In Athens: catastrophic! On probably more than 100 car rental in my life: the worst.
45 minutes for check-in of internet pre-booked car. Impossible for the staff to treat one customer in less than 10 minutes. But it's not finished: arrived at the parking, another fifteen minutes to verify the papers and the car. On returning, the trainee at the parking directly told us that he was not able to do the job and was alone. Waiting for an undefinite delay was the solution. I had to refuse this, in order to catch our flight to Heraklion.
The car itself was micro, I would not qualify it mini!
In Heraklion: ok
The Renault Clio was very good.

We received the desired car at the time and place specified in the reservation. The administration was fast both at the time of receipt and at the time of return. The colleagues were extremely helpful. Everything was fine with the car.

No kiosk at the airport. Had to be taken farther out with a van.
I ordered for a 1.6 mini SUV and what I got was a 1.0 smaller SUV. They told me it is on the same vehicle category. When I told them I had ordered a 1.6, they told me we don' t even have 1.6! Last time with Europcar for sure!