The car was perfect and also the service. I suggest to update the telephone number on google and on europcar app because it contains 0 after the prefix so calling that number result in a non existent number
Only reception could have been improved upon landing inside the airport, there is no sign, and there is no explanation of where to meet the driver. Next need to improve to save time and running around. Thank you
Dear Kruparo
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you on your next trip from our brand new airport counter.
Customer Service Team
+: the people in charge of the transaction are kind and it was quite smooth
-: when you are in the airport you don't know where to wait (there is a shuttle to take) and the journey to the agency is taking some time (5 minutes). So it takes a lot of time before you have the car.
Dear Vincent
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Yes we understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to the customer. Although we are glad to announced that our desk in the airport Arrival Hall will be open soon.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The car was perfect, came as advertised. And the people were really nice to deal with.
The pick up location was away from the airport and we were not told we would be met there, so there was some confusion. More details would of helped.
Dear Bradley,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We fully understand the signage, but unfortunately the airport regulations do not allow us any signage inside the airport or arrival hall. However, all instructions will always be in the voucher sent to you.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
I booked the rental car through an intermediary website (www.bsp-auto.com) which appeared to me while searching for an offer on the internet. However, there were some differences between what was declared on the contract and what was later found:
1) The contract provided for the collection of the car and its return to take place at the Athens airport. In reality there was no office inside the airport and only after asking for information did I discover that I had to look for a van that would take me for free to the Europcar depot located a few kilometers away.
2) Already at the time of booking on the internet the rental price has doubled, compared to the first offer, due to the return of the car at 06.00. Despite this at the Europcar office I had to pay an additional € 37.20 due to out of hours delivery. Despite my grievances, I was forced to pay this additional amount for the car.
Dear Francesco,
Please accept my heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Although we are extremely sorry to hear that your experience with Europcar Greece was less than satisfied.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions was in the voucher that has be sent to you. Consider the cost for out of hours service is explicitly mentioned in the Terms and Conditions of the reservation you received.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter and earn your trust again.
Customer Service Team
The guys at the rental station were very helpful and quick, gave us all the information we needed, the car was in great condition and clean, return was quick and easy. Returning a car half full was a challenge, but it made sense under the local conditions.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
The attention was good by the office staff. But I had paid for a Renault Clio and gave me Nissan Micra. I didn't like having to pay a €290 deposit and having to wait 15-20 days for it to be returned to me. I did not know and the rent was very expensive
Dear Hurtado,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
Consider your comments we would line to be very clear in our answers. 1. Every booking is made in a category of cars and not in a specific brand of cars, that's why we are writing on Renault Clio or a similar car in the category, and is always depending of the booking reservation we have during the days you have booked and of the location of the customer choice. 2. About the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
There was a gap between the staff who were really nice and the facts: I paid for Citroen C-5. They didn't have this car. It took a long time to find a car that I agreed to - it wasn't the right/similar car. The price of the additional insurance (with 0 participation) was 3 times more expensive then it was on the agent site
Dear Yaniv,
Thank you so much for your effort. Europcar Greece values your opinion. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client. You do have right you have booked fro the category of Citroen C-5 or a similar and unfortunately that day we didn't had the model of Citroen C-5. Although we had others model of that category.
We assure you that our branch followed all the procedures. During our explanation of the rental terms we required to explain as well the insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
We hope you will give us the chance to win your trust again
Regards.
The Customer Service Team
First car was not worth the money. Really bad Nissan Micra. There was an option in the website with Nissan Micra or similar for around 300 euros (7days). I chose a more expensive Renault Clio for around 350. I Still got the $#*!ty Micra. NOT OK. Changed to a hybrid Corolla automatic. And payed an additional 150 euros because i was Tired of talking about solutions. Otherwise Good, nice personel. Somewhat helpful.
Dear Mr Eleftheriadis,
We appreciate you taking the time to let us know what you think of our services. We value the feedback we receive from our customers immensely. We are committed to providing high-quality travel services, but it seems we have mess it. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
We look forward to serving you again soon.
Customer Service Team
We were under the impression the rental agency was at the airport. It was not. We were uncertain where to pick up the shuttle, and waited a long time for the shuttle. This process should be made clearer. Once we caught the shuttle, everything else went smoothly. The woman who help us get our car was great.
Dear Charles
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
No queue at the European desk. Friendly and efficient process. Difficulty in finding the European car parking area. Was not told to find the representative in the car park, to do the car check. Fortunately he found us before we drove out. Great car.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received. We do understand your point with signs, as we have mooved during the summer in the airport we didn't have set up yet our kiosks in the parking area, but in a few days all will be set.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
We had booked automatic, but as return from previous customer ran late, we had to take manual. Europcar staff were very helpfull and arranged us the possibility to switch the car the following morning. Thank you!
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
There was no one at the airport although it said "shuttle service" on our booking confirmation. There wasn't even a sign or any kind of information where to find Europcar. Whilst other car rental companies had offices and representatives right there when people arrived. There was no car in the category we had booked available. Another car was offered but only had a 3/8 full tank. It took us more than an hour to get the car as it had to be refueled. The lady who took the car back was rather unfriendly and checked the car as if we had done anything bad to it. Not a great experience at all and we would neither book again with or recommend Europcar.
Dear Dirk
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
The staff were really friendly, the guy who took me from the airport to the rental site spoke excellent English and was very helpful. There aren't any signs to direct you at the airport but you go to Parking Area 5 to get the free shuttle. No problems signing the paperwork and checking the car over, a very smooth process
Dear P. P.
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. According your comments with fuel let me investigate it and I'll come back to you.
We hope to serve you again soon!
Customer Service Team
The service I received was not good.
The atmosphere at the time of receiving the vehicle was very harsh and unserviceable and unpleasant.
The receptionist was not professional enough, and we were delayed a lot when receiving the car.
There is no good relationship between the company in Israel and the company in Crete, so we were unable to get an answer as to whether we have full insurance or only basic insurance.
During the use of the vehicle, I reported a small squeak from the direction of the vehicle's wheels, and I did so only out of responsibility towards the rental company. In response to this, the company representative arrived with a replacement vehicle and said that because of the vehicle replacement, they would charge me 900 euros until they check the problem with the vehicle. Of course I refused and an unpleasant and unnecessary argument developed between us.
The online pre arrangement was completely ignored all data to be submitted newly
It took a long time to document all damages the car already had, would suggest to implement a database tracking all unrepaired damages
Dear Markus,
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Concerning your questions
- why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
- The stastion followed the process of displaying all the damages that may exist in the car in order to inform you personally about the clarity that we follow with our customer.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
I wanted to add an additional driver. She has a Mexican drivers license but It is digital. Mexico moved to digital licenses a few years ago and no one has a physical one anymore. The rental agency refused to accept this license and add her to the car rental
Dear John,
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. As it appears we didn't meet your expectations in your case, our goal is to ensure the traveler has a pleasant experience. Our company fully complies with GDPR rules, so upon pick up, we require that you show your driver's license, ID, and credit card in the name of the main driver making the reservation (paper not digital).
We look forward to serving you again soon.
Customer Service Team
The car I booked mentioned: place for 5 persons and 4 bags
In the back of the car we could only put ONE bag. So we are extremely unhappy.
Not at all what I expect as a previlidge customer!
I assume you ll send me a refund
Nele
Good experience for the car. We did well to choose a small model for the narrow streets of Mykonos and parking! The price of the rent was very correct.
On the other hand, we had a lot of trouble finding the agency that is not represented at the airport (this fact is not reported on the internet), nothing indicates where it is (no one seems to know) and does not appear on the GPS coordinates (difficulties in returning the car). Fortunately, the charming and dedicated staff helped us, picking us up at the airport and allowing us to return the vehicle to the airport.
Dear Sylvie
Thank you so much for your rate and feedback. Happy to know that you are recognise that our Team goes above and beyond to ensure our customers receive the best possible service. Although we do understand the map point you are mention and we have share your comments internal, to check it out.
We hope to serve you again soon!
Customer Service Team
Konstantinos who handed US the car was the best and most relaxed guy that I ever met at a car rental. All was smooth, easygoing, fast and good. I enjoyed picking and returning the car from and to Konstantinos. Car (Fiat) was fine for our purpose and worked well. All in all a very good experience!
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Overview
Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience and shuttle bus. Europcar Greece ranks 5th among Car Rental sites.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Athens, Attiki, Greece
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal. Our call center is listening to +302111903000.
We look forward to serving you again soon.
Customer Service Team