Wry concerned that after I returned the car in perfect condition, all I received from your company was a document regarding damage report
I want confirmation from you that my rental contract is now closed and no claims exist
No any personal at the pick up point inside airport as was said to usa I have to call by phone and it was not easy to understand menu and amazingly pick up pint was outside airport! All other major companies have an office inside airport
Personal do not want to accept any of my electronically credit cards, only physical ones; this implies that i have to include as second driver to my wife who has physical cards this implies an extra charge o 60€ 5€/day)
I hope this charge will be cancel by europcar
Personal unable to give a street or to find with no doubts in google maps returning point of the car (it is not europcar but auto union car rental chania! (we hope to find it)
I am used to drive with europcar and this office goes beyond somewhat improvisation usual in small locations
The car we have feels very unsafe. The fan belt is squealing and the brakes are very loose. We would like another car. Also the agent that helped us was in a very big hurry for us to pay so she could leave.
When picking up the car, it took to long. First, there was no Agent available and second, I was wondering, why all the personal data were entered again from the agent despite a prebooking. This process can be improved and Shoulder be easier. The car itself was ok, clean, and Return was also easy and fast including shuttle transfer
Dear Ulrike D.
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Because of this, we provide additional customer service training to our teams.
Concerning the question of why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules.
Regards.
The Customer Service Team
The check in process, was tedious and unprofessional. The car we recieved was not of the quality expected from europcar. On the highway a piece of the front wheel housing flew away. It had been taped together with black tape so that the defect could not be seen before.
Not good!
Car was good and the staff was very pleasant.
A global remark: a lot of customers were blocked before me because they only have a debit card (and not credit card). Europcar should mention it to avoid trouble on arrival (for all of them the rental was canceled!)…
Dear Olivier
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We are really appreciate for your remark. We only hire out cars to drivers who have a credit card and this note is rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car. All our rentals a security deposit will be blocked on the credit card in the name of the driver plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns.
It will be a pleasure to hear about your travel experiences in Greece
Europcar Customer Service in Greece
I originally had reserved the car for 19 days and a few days before arriving my trip was cut short to 13 days. When I went to pay, the lady at counter charged me for the 19 days and not 13. How do I go about getting those 6 days reimbursed?
Sincerely,
Jeremy Hadden
I was not fully satisfied because I booked the car online and clearly mentioned the flight arriving time and approximately collection time and paid for it in full but when I picked up the car, they have charged me extra £38 because of collection on out of working hours! Which has not been mentioned in booking!
Dear Shervin,
We appreciate your feedback. Your booking was to pick up the car out of the hours of the branch, so we needs to follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
Everything worked very well, got an upgrade and received a bigger and brand new car. The service like pick up was great. Nice and very friendly contact, very professional. Rented a car from this company within half a year the third time, every time very good experience.
Dear Chiumento
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Good customer service, very friendly and helpful staff. The car was in good condition also. Only downside was waiting on them to pick me up from airport to take me to their office, they don't have an onsite office in Athens airport.
Car was provided with Front brakes almost gone, they where extremely noisy and brake performance was reduced. Brake pads must be replaced ASAP. Absolutely unacceptable, if not in an expert driver's hands this car could be dangerous.
At pick up car was provided with half full tank, but in the pickup notes level was stated as ¾. I returned it with just above half full tank and the guy pointed out the difference but thankfully wasn't an issue.
They don't provide the boot cover, i assume you have to pay extra for that. Not nice as if you leave something in the boot anyone can see it.
Everything else was ok.
Very difficult to find Thessaloniki agency,
Nobody was at the Airport waiting for us.
We had to walk to the agency (about 3km) and were late at our first appointment with our daughter! Bad beginning but happy ending... the car was ok even the horsepower was weak in certain cases.
Returning the car tomorrow, we hope everything will be fine!
Dear Chouikh.
Thank you for making us aware of this.
We’d like to sincerely apologize for the experience you had with Europcar Greece. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
It is important to us that we achieve excellence, so we appreciate any input you may have.
As a result, we provide additional training to our teams in customer service.
Regards.
The Customer Service Team
There wasn't anybody at the meeting point and we could not reach anybody on the phone because both numbers mentioned in the voucher were wrong. After 15 minutes of panicking finally somebody arrived. The car is okay, the service at the station was good
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are very sorry for the wrongs numbers on your voucher. We are committed to making our customers' travel experiences enjoyable, but definitely this mistake from the agent broker has brought us some issues with our customers.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
After a long journey(20hrs) all I wanted was a seamless car collection. I had booked 2 cars, one for my brother and one for myself which created some complexities.
Being front of the Que I did not expect to wait a full extra 2 hours for the car collection(everything was booked, I simply had to pay). All other collection agencies moved swiftly along but Europcar claimed system issues. The teller did nothing to assist in the process and plodded along at a snails pace. Extremely disappointing.
Very pleasant experience as the car was comfortable, practical, economical, brand new, and stylish!
My only complaint is that I forgot my sunglasses inside the car prior to delivering it back, I contacted the Europcar supplier in Mykonos Greece, and never responded back.
Dear Constantinos,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. We have contact with the station and informed them about your sunglasses. We will respond you as soon as we have information about them.
We look forward to serving you again soon.
Customer Service Team
Great very nice man looking after us. Probably nicest car hire guy I've ever met. However, the system for getting from Athens Airport needs to be made more clear before arrival. You need a clear indication to head to car park and wait for europcar van. We had to ask in terminal and wurk it out fir ourselves. You should send a map link to exact spot for collection and explain to wait fir bks k van and hail driver.
Dear Andrew,
We appreciate you taking the time to provide feedback. Your opinion is valued at Europcar Greece. A positive travel experience is significant to us.
Although we agree that signs are needed, due to airport regulations, we cannot place any signs inside the airport or arrival hall. As a result, all directions to find us are on the booking confirmations. Soon, we'll be inside the Arrival Terminal.
We hope to serve you from our new airport branch on your next trip.
Customer Service Team
The car was new and big enough, which was good.
The motor power was, however, not good. Especially in those mountains not great.
Finding both Europe car spots was a journey as nobody seemed it necessary to update the google location.
Easy process. Great service. The guys at the counter and where pick up or drop the car are professional and Pleasant. Car was almost new. Clean. Great condition! Make it easy to travel and have fun. Unlimited miles/ km! Great value.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The car rental was expensive. I got an old car that was dirty on the outside. The car runs bad. Europcar has no office at airport which was claimed. The entire car has a logo with an other company brand name. Does not feel like Europcar to me
Dear Chris
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
No service at the airport but no information about that. Had to call information about a shuttle service, look for a person with Europcar sign or the shuttle bus arriving. If my colleague would not have found the driver and the bus we would still be waiting there.
Dear Volker
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We are so sorry although for the delay you had. As a feedback on that we will schedule a training to our customers representatives.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Overview
Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience and shuttle bus. Europcar Greece ranks 5th among Car Rental sites.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Dear Montanes
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. We only hire out cars to drivers who have a physical credit card under the name of the driver. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car.
Please find our station in the following map pin https://www.google.com/maps/place/Europcar+Heraklion+Airport/@35.3379107,25.1634884,17z/data=!3m1!4b1!4m5!3m4!1s0x0:0xf48fba5d87e7b6b9!8m2!3d35.3379107!4d25.1634884
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Regards.
The Customer Service Team