Employees are doing their best with conflict resolution, understaffed and depending on who you speak with there is discrepancies on rental terms & policies and non documented communications resulting in unnecessary escalated issues. Staff seemed stressed on both pick up of rental and drop off due to these issues. This was an insurance claim and there was a lot of miscommunications and unnecessary stress of a process that should be streamlined.
The staff at this location are simply great! Very helpful and respectful. Go see them if you need a quick accommodation and they will take care of you.
Satisfying experience. People are the best. I hope the employees are well compensated and appreciated because they make the system work. I will always use Enterprise!
The employees at the Sanford, NC enterprise were the best, most friendly, most relatable, and most helpful car rental agents I've encountered in almost twenty years of frequent travel and car rentals.
Associates very professional, quick efficient and friendly. Vehicle very nice, clean and efficient. Price was affordable. This is third time using enterprise and will rent from enterprise in future.
The vehicle had been meticulously maintained, and the interior so clean as to fresh from the dealer showroom.
Thank you, Jody! We're thrilled to hear you loved the vehicle's condition and cleanliness. Our team works hard to ensure everything is top-notch for our customers. Your feedback is greatly appreciated! - Isabella
The representative, Joe, was professional and courteous. The vehicle that I requested was exactly what I needed. Thank you for your excellent service.
Good Service well certified a nice car and good service I would recommend people to rent from enterprise
The location was easy to find. The staff had a vehicle ready for pick up. Thank you for the great customer service.
Loved it! My car was in shop it took a little longer to get repaired! Enterprise was wonderful from start to finish!
My rental was dirty on outside. Went to car wash on first day. Quote for rental was off by more then $100.
Staff was knowledgeable, quick and made the entire process painless. I was in and out. Definitely recommend the Oneida, N. Y. Branch.
Very good no problem in all aspects of the rental and returning the car and taking me to pick up my car
Rosa was great. Friendly and courteous. Answered all of my questions and offered to find solutions for options that weren't currently available. I really appreciated it.
Thank you for the wonderful feedback, Larry! We're thrilled to hear that Rosa provided such excellent service and support. Your appreciation means a lot to us. Looking forward to serving you again! - Isabella
I have always received courteous and respectful service from enterprise car rental (specifically at S Brogan Rd, Buford, GA). They will always be my first choice when renting an automobile.
Mal, thank you for your fantastic feedback! We're thrilled to hear about your positive experience. We appreciate your loyalty and look forward to serving you again soon. - Isabella
I always have great customer service, vehicles always available and we are always treated with respect. When I have problems they address it immediately and if compensation is needed they give it! They always do right by us!
Thank you, Monique! We’re thrilled to hear about your positive experiences. Providing excellent service and support is our top priority, and we’re glad you feel valued. Your feedback motivates our team to keep up the great work! - Isabella
Easy as can be. Picked up car at body shop. Dropped back off at body shop. Everyone polite. Made getting my damaged car less stressful
Hi Jim, we're glad to hear that your experience was smooth and stress-free. Thank you for sharing your feedback. - Lisa
When I first arrived there was no rental car available after they told me I needed to come in at that time. I was given a car for less than a week and then received a call that it was sold and I had until the end of that day to drop it off. I am a part-time employee and full-time student, so I had to miss class to be able to do this. I was then given a replacement in which I received a voicemail explaining I was over my rental agreement and they had been trying to contact me, I have no record of any missed or taken phone calls or emails since February 3rd, and that I was going to have to pay for a car that I didn't know had an expired lease. When I called to inform the front desk I was on my way in to return the car and that I had a card ready to be charged, I was informed that they received a call an hour after mine clearing the charges and failed to inform me once again.
Jacob and Joe went above and beyond and are absolute class acts and we will only be using this Lagrange location as long as these guys are there!
Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
- Visit Website
- St. Louis, MO, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Paula! We're thrilled to hear you had another great experience with us. Our team takes pride in providing top-notch service and clean vehicles. We look forward to serving you again in the future! - Isabella