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EliteSingles Reviews Summary

The company faces significant criticism regarding its dating service, with numerous customers expressing dissatisfaction over the prevalence of fake profiles and scams. Many users report that the matching algorithm fails to align with their preferences, leading to irrelevant connections. Additionally, complaints about poor customer service and inflexible cancellation policies are common, with users feeling trapped by their subscriptions. While some reviews acknowledge initial positive experiences, the overwhelming sentiment reflects frustration and a sense of being misled, indicating a need for improved transparency and user safety measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
220
value
230
quality
228
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Canada
1 review
9 helpful votes
Follow Anne C.
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I just signed up a week ago and the first connection I made is with a scammer based in Ottawa-Hull, when the guy is supposed to live in Newmarket. He used a give away number, which was about my 15 th clue that this was not right. Don't trust the profiles. Where there is one cockroach there are 50 more.

Date of experience: June 2, 2020
California
1 review
1 helpful vote
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There is no way to communicate with a live person. I selected a photo be produced with anyone interested in me, I get tons of interests with NO photo. The member fees are getting higher. People are loosing jobs during this pandemic, Elite Singles should be helping by lowering fees.

Date of experience: June 2, 2020
Canada
1 review
0 helpful votes
Follow Carole V.
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First, they mislead you when you subscribe in comparing prices with say annual... why would a site that is so successful have annual membership? If you're so good at matching people, why would I need to be on this site for a whole year? So, the very fact that they have annual membership is kind of a tell that the service suck, and I missed this hint so please, do not do the same. Then I did not really think twice and clicked on the cheapest option. This is the annual membership and they charge a whole year, not monthly charge "guaranteed" for 12 months. Try to get your money back and you find that the prerequisite to work there is to be an $#*!. Then you may be playful and keep the subscription and there is NO ELITE on that site... in fact, I don't know what's elite at all. It's misrepresentation. A few clients perhaps are, but definitely not the service for sure. Matching is a concept they don't understand (other than perhaps smoker status). If you know what you want or don't want, you'll be sure to find absolutely no way to filter this. You want (or don't want) kids, you cannot filter automatically who has the same goal as you on that. It filters NOTHING for you and so it matches you with everybody... My point is it's not elite, it's not even single in some cases, it's not easy to communicate with others on this platform, it's expensive and it has the look of an insurance company's website... it's not a fun experience and please do not make my mistake, move on to another service instead of wasting your time and money on this site... Btw, I selected a star because I have to... I'd select none if I could. At least the definition of 1 star is "Doesn't get any worse than this. Stay away!" and that summarizes well enough the experience.

Date of experience: June 1, 2020
New York
7 reviews
20 helpful votes
Follow Marcia M.
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A lot of dating sites have fake profiles, but they do not call themselves www.EliteSingles.com. The name makes you think they are actually vetting people for their qualifications, but they do not. There are profiles with claims of having a master's or doctorate, but full of broken English! The best: A guy with a doctorate wrote sentual instead of sensual. Elite does not deliver on its name. Don't be fooled.

Date of experience: May 28, 2020
Rhode Island
1 review
26 helpful votes
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I hardly every write reviews but I'm so frustrated with the amount of "fake" profiles on this site I just had to post. If there is only one picture, that is the first red flag it's a fake profile and a scammer. Anyone who looks appealing, isn't real or is no longer active on the site. I'm so done with this. Don't waste your time and money.

Date of experience: May 24, 2020
Canada
1 review
34 helpful votes
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Total Garbage
May 24, 2020

The app is missing basic things that make it totally unprofessional, like the inability to delete message threads or edit the cropping of photos you upload (they just zoom in on your face). They claim to give you new matches daily but would barely get a handful and 90% of the time they are people who haven't signed up so you don't see a photo and hardly any profile information. TOTAL WASTE OF MONEY. Do not sign up with this site.

Date of experience: May 23, 2020
Massachusetts
1 review
0 helpful votes
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Bull$#*! site
May 22, 2020

The profiles are created by elite. They are 95% fake. The also take real profiles from different geographies to post in your location. Save. S them some creative effort. They are out and out thieves.

Date of experience: May 21, 2020
Oregon
1 review
0 helpful votes
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This site is a total scam. If you join you will be charged, and while they say you can cancel or refund there is no way to contact them. They refer you to the help section, which on the phone app is a blank page. There are few members, and certainly they are not elite. It is a total scam! DO NOT JOIN. Any positive reviews are scams also

Date of experience: May 18, 2020
Australia
1 review
8 helpful votes
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Poor algorithms; no easy way of contacting the company; can't understand why I get same profiles on Silversingles. Is everyone on both sites. Silly us! Ps why are Australian men so short overweight and just plain unattractive.

Date of experience: May 16, 2020
Luxembourg
2 reviews
15 helpful votes
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They have lousy matching algorithm. All my matches were located in distant places and most of them had no pics. Elitesingles lure you into purchasing a yearly membership, just don't do it! They are all fake, they use fake photos, stolen photos, photos from other dating sites, etc - just about anything to fool you and to make you interested. You will find out how fake it is only after you have paid for membership.
My matches on Elitesingles were ridiculously inappropriate, they totally ignored my search criteria. Lots of profiles were outdated ( they never write you back), and I can see why - they make it confusing to cancel, so people choose not to get involved in this challenge and they don't delete their profiles.

Date of experience: May 14, 2020
Minnesota
3 reviews
7 helpful votes
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Really Pathetic
May 10, 2020

It's too bad I couldn't give it a try before I had to commit to 6 months... it's been a total waste. I don't even use it. No one messages. Clearly no matching algorithm. Not much of an "elite" selection. Don't bother!

Date of experience: May 10, 2020
California
1 review
6 helpful votes
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I recently tried the platform knowing I had three days to legally cancel. After the second day, I decided it was not for me. I tried navigating the site to contact customer service but there was no link. I deleted my account and contacted them through my credit card. By then we were in a debate about how long it took me to contact them. They kept my money and told me they hoped I enjoyed using their service. Maddening.

Date of experience: May 9, 2020
Illinois
1 review
8 helpful votes
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Not worth it
May 7, 2020

I have to agree with the other reviews that this dating service is not in fact for professionals. In addition to not introducing you to other professionals as advertised, there is very little selection because it is not as well known. You are better off going with another dating website that has more members and increases your chances of meeting someone you like within a reasonable distance to you.

Date of experience: May 7, 2020
V B.
Connecticut
1 review
1 helpful vote
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After notifying customer support that my account was hijacked as the email address and password associated with my account was changed, the support rep told me to request a password change via the site... but since the email associated was also changed, I am unable to request a password to the original account holder. Next, they replied to just log in and cancel the account ...or give them my account ID number to prove I'm the original holder... both require login and they know I can't login... ridiculous, boiler plate type reply with no thought or actual reading of emails taking place! Don't use these clowns!

Date of experience: May 1, 2020
Washington
2 reviews
54 helpful votes
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Fake Profiles
April 30, 2020

Stay away from this site! They create Fake Profiles and do a poor job of it. One example, a profile stated in the "personal comments" she lived in CO. And just relocated to Nebraska, however, under the profile picture it said she lived in Tacoma WA. Just a few miles away from me. I sent her a message asking her to clarify this but never heard back, Hmmmm, not supersized. Three days later she popped up on my Visitors list once again, but this time she lived in a completely different town in my state. WOW she moves a lot. I believe if you join this site they will take your photos and use them to create fake profiles in other states.

Date of experience: April 30, 2020
Georgia
1 review
1 helpful vote
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The site itself was OK. The problem is that they auto renew and bill you without consent.
Even after i turned off the auto renewal - i got slammed for $176. Money I need in these times.

Date of experience: April 28, 2020
Florida
1 review
5 helpful votes
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Ripoff
April 24, 2020

Weak app. Expensive. Deceptive billing. Worst in the industry. Worse than Tiger King pizza. I have had a pending profile change for 2 months

Date of experience: April 24, 2020
Georgia
1 review
28 helpful votes
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Horrible
April 24, 2020

This site is the worst site I've been on, I wish I could give it zero stars, this one star is way to good for them. Since you can't view before you purchase your stuck with it. I set preferences and it gave me only God knows what. There were no quality men, they all looked 75 years or older, nothing elite about them. They looked like a bunch of old drunks. There are no black men on the site. I tried to contact CS and it was like a maze, I was never able to locate any contact information on the site. They charged me over $100 and there's not one descent looking man on the entire site. Do not subscribe to them. I think it's a scam. Sadly, I googled dating sites and they had this scam site listed in the best 5 sites; a bigger Joke. I'm reporting them to the better business bureau. Beware!

Date of experience: April 24, 2020
Pennsylvania
1 review
17 helpful votes
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Not a serious dating site- waste of money and your time. Matches that are sent to you are not members any longer or very far from your desired type. Have been a member for 6 months and met only one person. Most of the people there for killing their time to get some online fun, nothing seriously. Will not recommend this site to anybody- just save your money, time and sanity.

Date of experience: April 22, 2020
District of Columbia
4 reviews
64 helpful votes
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A total waste of effort and time. Why they ask for your preferences is unknown. Distance preferences is totally ignored and I found the promise of professional members was certainly not true.
The website and AP do not synchronize.
Customer service is very scanty and impersonal, everything handled through email communication. I took lots of time to complete my profile, most of the male member profiles were barely completed and more than 60% had no photos.
I would not recommend this site for anyone looking for a meaningful connection. A huge disappointment.

Date of experience: April 22, 2020

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elitesingles.com
Dover,, Delaware, United States
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