Elite Appliance Reviews Summary
Elite Appliance has a rating of 2.7 stars from 393 reviews, indicating that most customers are generally dissatisfied with their purchases. Elite Appliance ranks 11th among Home Appliances sites.
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Ordered several items, new and used. New items okay. Used items (Kitchen Aid dishwasher and Viking double oven) were not as advertised. The dishwasher was missing the kick plate and the double oven was extremely damaged, yet Elite Appliance did not own up to it. They inferred that it had been damaged in shipping or some other BS excuse. The wrapping was undamaged, yet when opened, there was obvious damage to the oven itself. The timer/clock doesn't work, the frame is tweaked, the bottom door would not latch/close, the grill on the inside of the upper oven had been crushed in on one side. I then found out that the oven was 9 years old and replacement parts could not be ordered. This was NOT disclosed in the advertisement. I believe they either sent me the wrong item, or just plain lied in their advertisement ("interior as new, minor scuffs on the exterior"). My credit card company advised me to return the item and they would secure a refund even though it was over the 90 day period allowed by Elite, however, to have done so would have been extremely difficult and expensive since it was very heavy. I kept it and it does heat up, although not sure how long it will hold up. A waste of money and this company is dishonest to say the least. I also ordered a new Viking Professional Range and a Sharp Drawer Microwave, both of which arrived undamaged. AVOID THE USED ITEMS!
Hello,
I gave a mid level rating on the product. We built our home the year 2003. We added Viking appliances at the time. We finished off our Viking kitchen when we purchased the fridge and dis washer from you. Since that time the fridge is leaking water into our freezer. The dishwasher has not giving us any trouble at all. We figure by purchasing Viking we would not have any trouble for many years to come. Would like to call you or have one of your associates call us on this issue with our fridge.
Because we just don't accept having any issues with these high end appliances. Our initial Viking appliance bought locally here in Victorville, Ca. Have never given us any trouble. Iam not an active paying customer at this time. We paid the complete total at time of purchase.
Thank you
Look forward to hearing or receiving a response Elite
Mario Rangel
If I ever lose my mind again and build another house I will certainly be a return customer. Thanks for all you did for us. You exceeded our expectations!
Great, in every way!
Marvin and rest of the sales team were outstanding
Will always come back for future buys
Thanks
My experience with Elite was very positive. The appliance was delivered in time, I had some service issues - handled very promptly. Always refer the company.
Very customer friendly both during and after the sale
You guys were OK though leaving the washer still in packaging material and strapped up for me yo unpackage and install was not cool. The Asko washer has now in four years cost more to repair than to purchas. Do you have a suggestion as to a better washer to buy when this one dies again?
Great products Great, attentive & personalized service.
The Asko dishwasher was just what I wanted. It was delivered right to the house and put in my garage. It installation was easy. The price was very reasonable. Asko makes quality produced and this dishwasher was no exception. I don't think it gets any better than this.
Elite appliances delivered a product that was missing parts, and after weeks of calling and talking them, Elite appliances still has not solved the issue. And better yet, they are not responding to calls or e-mails.
Sales people were very helpful in getting me exactly the appliances that I wanted and needed. Customer service was great in getting me the converter I needed to go from a natural gas to a propane setup. Very nice showroom too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members