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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
California
5 reviews
25 helpful votes
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Worthless
October 20, 2014

Worthless. I live in San Francisco and eHarmony was sending me 'matches' to women in Los Angeles, Portland OR, Vancouver, Sacramento, etc. Useless. Expensive.

Plus they do not give refunds past three days. I used the service twenty days, and despite an effort to get any results, I had to cancel, but no refund.

So eHarmony gets to continue it's fraudulent service and keep my money!

Date of experience: October 20, 2014
Canada
1 review
12 helpful votes
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Expensive and useless
October 19, 2014

Expensive and useless. No matches worth viewing, no return smiles, smiles received from men who reminded me of my grandfather. So much for all their advertisements. When I cancelled prior to my three month waste of money, not even a follow-up to see why I wouldn't renew. I'm thinking they take your money and run as there's a fool born every day who will try their site and waste their money.

Date of experience: October 19, 2014
Virginia
1 review
9 helpful votes
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This site is ridiculous
October 16, 2014

This site is ridiculous. Charge and send you the ugliest men ever? Is there really a "man" on this site? I have been on a couple and this is terrible. DO NOT WASTE YOUR MONEY ON FALSE ADVERTISEMENT!

Date of experience: October 15, 2014
New Jersey
1 review
6 helpful votes
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This site is the worst
September 28, 2014

This site is the worst. It is very expensive and you will be scammed day after day. Do not expect to have your account cancel for ANY reason. You can not even shut the account down uuntil you have paid for this subscription in full... I would not recommend this site to anyone.

Date of experience: September 28, 2014
Florida
1 review
9 helpful votes
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First off..
September 27, 2014

First off. I am a normal, attractive, intelligent person. That said. Eharmony is the place for all losers that have failed at every other site to find a date. I went through the lengthy questions, every page... and when my"matches" came through... I was mortified. I'm not superficial by any means. But oh my! And the ringer is, is that u only get a couple of matches per day. You have to wait till the next day til they pair u up again. Sorry. Too busy for that. I know what I like and don't like. This site wants all control of who they think U should be paired up with... all while u have already paid ur fees. One more thing... I'm so creeped out by the owner on the commercials. Looks like such a perv right?! I swear there has gotta be a hidden clause that he has to be present at the first consummation. Haha. Jk

Date of experience: September 26, 2014
France
3 reviews
21 helpful votes
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Hi all
September 24, 2014

Hi all
I'd been using this S#@! Ty "dating" site and I'm now pretty relieved that i'm not the only one how think that way apparently... I really am not the kind of guy to do advertising but I have to reckon that I was helped by a company (sos-internet.com) to get rid of not only my subscription but to erase definitlely my account and leave no trace nor data about me!
If you guys know a website to meet new people, I would be glad to hear from 'em;)
Cheers!

Date of experience: September 24, 2014
Maryland
1 review
8 helpful votes
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HORRIBLE, DO NOT JOIN
September 23, 2014

HORRIBLE, DO NOT JOIN. I was couple days late to cancel my auto renew, I had to call them since I couldn't do it online and they wouldn't cancel it, they charged me $35 and told me they can't cancel my subscription until I pay off another $73, I even said keep 35 dollars and close my account, but they said they will still collect $73 even if I close my account because i have contract with them. What contract? This is scam.

Date of experience: September 23, 2014
Virginia
4 reviews
11 helpful votes
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If i could choose 0 stars, i would. It wouldnt even let me have a chance all it did was say there wernt any matches for me worst dating site ever made. The old man who made it probabaly dont have a special some1 himself, i highly reccomend staying away, thnx to them, i feel like im worthless now

Date of experience: September 21, 2014
Illinois
3 reviews
11 helpful votes
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Someone finds this website serviceable and it is true. The one thing that embarrasses me a lot is long and boring questionnaires. Why do they make it so complicated? During the other websites make their membership easier eharmony makes we wonder with this questionnaires. Id o not that stupid machine will find ideal person for me. But the best thing for me is that people are real. All in all this website has a good reputation and there is a huge possibility to meet a real person. Please make less questions and more actions.

Date of experience: September 11, 2014
California
1 review
6 helpful votes
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After five years of trying, off and on, this is my last go arond with EH. I have been matched with hundreds, and I mean hundreds, of single men in my area and met exactly five. That's right, five. Four of whom had no chemistry with, the fifth was done after about a month of dating. I have to wonder if these are actually real people. My only reson for giving two stars is the people I met were serious about finding a partner and and all were employed, homeowners, etc.

Date of experience: June 22, 2014
Ohio
11 reviews
106 helpful votes
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You would probably do at least as well meeting people in daily life or in clubs. The much advertised matching is very superficial. Even the information they gather does not seem to be used much. Matches seem mostly based on age and location. People who can find a relationship based on age and location probably would not be on a dating site.

They mostly ask about things like tastes in music and generalities. There is no effective means to select for physical attraction. Important but "touchy" subjects like sex and religion are barely touched upon. Even the criteria they address are evaluated by multiple-choice answers that often don't allow a true reflection of your attitudes, or the importance of the subject to you.

Specifically: They ask your religion, what religions you would be wiling to date and how imprtant religion is to you. There is no evaluation of your actual beliefs, no distinction between the religion you were raised but do not practice, and being a devout believer whose life centers around their faith. Politics is just rated on a spectrum form conservative to liberal, with no details. They only ask one question related to sex -- where you place sex on a range from "a normal part of dating" to "only after marriage."

The site is vehemently G-rated, and uncontroversial. Unless you are looking for someone with whom to sit in a rocking chair by the fire, you will probably be disappointed. This may not be as true for younger people on the site, but you will have to get through a lot of superficial matches before you find out if the person is willing to be candid about deep subjects.

Date of experience: April 28, 2014
Ohio
3 reviews
18 helpful votes
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Wow I thought eharmony was a professional company but I guess not. What a complete scam and the worst part is they act like they have religious views and worry about your spirituality with stupid $#*! non stop questions. I cant believe they ask that many questions it takes literally hours to set up a profile. As far as their prices they are basically laughable. Way too expensive its hundreds of dollars for 6 months which is robbery. I think its sad that a company like eharmony is portrayed the way it is on t. V. but then it turns out to be a scam. Ive been making a habit of checking these dating sites out and sadly plentyoffish is STILL THE ONLY LEGIT FREE SITE. Im single but not really looking too hard but ive been really interested in rating all these different dating sites. Its unreal how scandalous and fake all of them are. I was really shocked when eharmony turned out to be a terrible scam. Follow me and my reviews on dating sites and hopefully I can find one besides plentyoffish that people can actually rely on as a legit site. As of now just stick to plentyoffish. Do not give eharmony a dime its useless. ( by the way nothing against plentyoffish its a GREAT dating site, I just cant believe its the only one lol)

Date of experience: March 31, 2014
Maine
2 reviews
22 helpful votes
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I think like most reviewers here, I started on this site because of the "hope" it offered with the kind old man with Ph. D. telling you how his technique works. True, it initially matched me with a few people... NONE of whom I had anything in common with. There were clingy ones, psychotic ones, and mean ones. I would have rather NOT been matched than paired with those that the "tried and true test" selected.

This site is no different from sex sites where you go to hook up with strangers. You give money to them... they provide you with horrible choices... then the cycle continues. I fell for their snake oil too, in hindsight... I should've realized it after being stood up numerous times. Maybe the "tried and true" methods of the old days still work... go out to places you like to go, and maybe you'll run into someone else. Otherwise, there are lowdown places like eHarmony to get your hopes up and dash them down all so they can turn a profit on loneliness. Shame on you eHarmony!

Date of experience: March 23, 2014
Canada
1 review
6 helpful votes
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Bottom line it's better than Free sites but doesn't give you what it promises. I a 42 yr old man asked for a girl 28-42 in approx a 200 mile radius from my location. I was getting girls from other provinces and ages younger and older than what I had asked for. You also can't search of your own free will. Everyday they send you about 6-9 people who you need to or don't communicate with. There is however ALWAYS a message under them saying " this one may be just outside of your range, but we thought you might like her." Even when she was exactly what I asked for. Which was few and far between. If you still wanna try it I would wait for a promotion like the one I got. But bare in mind what I said! You also do a 3 hour questionnaire in the beginning. A lot for so little. I will be honest I tried POF too and if I had to make a choice, I would pick POF. Not just because it's Free but because it does actually listen to you! Just remember I warned you! Lol

Date of experience: March 19, 2014
Australia
3 reviews
18 helpful votes
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Absolute rubbish!
March 16, 2014

Absolute rubbish! The process that they rave about doesn't work, the new format is complete junk and the responses are nil and its way too expensive. Stay away!

Date of experience: March 15, 2014
California
14 reviews
206 helpful votes
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I'm either the most undesirable guy on Earth, or Eharmony is just a scam.

It's very expensive, you are unable to browse profiles, so you're stuck trudging through the few matches that they give you. The problem is, if the other person isn't a paid member, they are unable to write you back.

Just like the rest of these online dating sites, they have a slick marketing campaign but their product falls so low that it could be considered a borderline scam.

Date of experience: February 12, 2014
New York
2 reviews
8 helpful votes
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A complete scam, especially if you are over 40. The prospects they would send me were simply dreadful. Fat, miles away, pictures with cars and motorcycles (penis extensions), men who had gone to seed way too early in life, with no writing game, just sad. I told customer service that a fixer upper is a Victorian home in foreclosure, not a potential mate. One cute guy in NYC, and of course he was most likely inundated with mail. My best match lived in Ontario. We corresponded about how much the site sucked... Got half of my $ back, after I wrote some committee a lengthy email sighting 12 reasons why I believed the site is a complete fraud. Don't do it. A waste of time and money. Depressing too.

Date of experience: February 11, 2014
Ohio
8 reviews
87 helpful votes
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Their site SUCKS!
February 4, 2014

Their site SUCKS!
I'm expected to pay HUNDREDS OF DOLLARS for months-long memberships?
Why can't I pay a premium for a month-to-month, or even 3 month account?
Why is the minimum 6 months?
What happens if I meet someone? Do I get a refund?

And paying to be able to even see another member's PICTURES?
Why?
Oh, it's to help people maintain their 'privacy'?
THEN WHY IN THE HELL WOULD THEY BE ON A DATING SITE?
I thought this was eHarmony, not "Adulterers.com"!

And the questions...? Oh, God!
EVERY possible response is at some extreme end of the spectrum!
For example: They asked how I'd feel about a date using a coupon.
The 3 possible responses they gave me were:
"Horrified"
"They're smart with money"
And "This is our last date"
What about those of us who wouldn't care one way or the other?
It went on for supposedly 1,200+ questions!
I answered 10, deleted 20, then gave up.

I canceled my account within an hour after signing up.
I refuse to give those scam artists a dime of my money.
CRAPPY SITE! Plain & simple!

-Slaughter

Date of experience: February 4, 2014
Wisconsin
1 review
7 helpful votes
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Site is a joke and a rip off. Joined for a year and did not get 1 match sent to me that I would be interested in, most were several states away. Doesn't let you search through members and the matches they send are a joke. I am very athletic and active and they constantly sent matches that were extremely over weight and inactive. TOTAL WAIST OF TIME AND MONEY.

Date of experience: January 12, 2014
Florida
1 review
12 helpful votes
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EHarmony is a scam
January 5, 2014

EHarmony is a scam. I signed up. I have a MBA, a good job, single, attractive, with no kids, but when I put up my profile looking to meet someone in my same area, I couldn't believe that eHarmony took my money and within a month (even though I signed up for a one month membership) had the nerve to say that I was one of the 1% of the people that they considered unmatchable and wouldn't even introduce me to anyone. Really? What rip off. I joined Match.com and met several nice men of mutual choosing without a computer making the choice for me. Shame on you eHarmony

Date of experience: January 2, 2014

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109