eHarmonyReviews 1,177

As the title states... complete waste of time and money. I've been online dating for many years and even met my ex-husband through Match.com. The fact it didn't work out had nothing to do with the way we met and while I've met some real jerks online, I've also met some great people. I think the concept of online dating is great.

That being said, I truly believe eHarmony is a complete scam. I took the time to complete the questionnaire and was sent matches completely OUT of my distance range (50 miles) and with whom I had NOTHING in common. I did end up sending out about 20 "icebreakers" to different men I thought I may remotely have some compatibility with, and received not a single response, not one. I'm in good shape, attractive, 48, professional etc. I'm wondering if half the people they send you even have current memberships? Or, they're hoping if you send icebreakers to someone who doesn't have a current membership, maybe that person will "re-up". At any rate, it's a joke and thank GOD I only spent one month ($60) on it. Never again.

I will start by saying that I've never completed a review or complaint against any product or service I've ever used. Generally, even if customer service doesn't give me a satisfactory answer, they do it in an acceptable way and I've never been pushed to the point of needing to warn others against something. Until eharmony.
First, the website is difficult and cumbersome to navigate. Not user friendly at all.
Second, they force you to choose an impossible geographic distance. It's simply not practical to meet people who are outside of your community, unless you have the ability to relocate. I don't believe that's an option for most people, yet they encourage, and I'd even say force you to choose impossible distances. The customer service rep told me that, at a minimum, I should be looking for matches 120 miles away. Ludicrous!
Third, I've never experienced such outright rude customer service. I believe they've scripted messages because they know people will be unhappy with the service and want to cancel. The customer service agent actually told me "tough luck!" And he seemed to enjoy being able to do so. He was humiliating, condescending, and it was shocking to be spoken to that way.
Fourth, The subscription policy is a trap. You have three days to cancel your subscription or you are accountable for the full amount. You can't cancel or change after three days. However, you can't fully set up your account and get to know the site within 3 days, because they put you through endless questions. You'll be trapped in the "contract" before you've even had a chance to see that you're not satisfied. I believe they've set the system up purposely. Even if you are successful in meeting someone, you can't cancel your subscription.
Lastly, after reading the other reviews, I'm now afraid they will continue to charge me even after my subscription is up. This is a disreputable company in ever sense of the word. They know they've got you, and I honestly believe they're happy to have ripped you off.
Please avoid this company and tell all your single friends to do the same.

Really wish I had read the reviews first. The site is HORRIBLE. No one responds and when one person did send me a message it was from a hacked account. Not only are the selections so not worth it, the technology is horrible. Definitely not user friendly. And what the hell are the "What ifs"? You cannot even get enough info to discern why they are not a match and if you even want to communicate with them. Apparently I must have been at a low point to sign up for this garbage.

Does anyone smell a class action suit or the like? No one can guarantee love but deceptive practices is a different story.

I HATE eharmony.com. I paid A LOT of money and about 5% of the guys were from my state. EVERYBODY else was from all over the country and they even added in people from Canada too. I met absolutely NO ONE. I became so darn depressed because I got absolutely no hook up. You cannot even re-answer any of your questions that you filled out in the profile once you've done it. It is outrageous how much money they charge you and you are set up for auto renewal without you knowing it. I would NEVER do this again. I got more people to write to me on ChristianMingle.com instead. You are better off meeting someone in Shoprite or so. DO NOT spend your hard earned money here.

They make it impossible to quit! I joined and after a couple of months I wasn't seeing anyone I would date. I had tried to cancel and get a refund for the rest of the subscription but they said no. Ok fine. I just won't renew. Months later I find a 209 dollar charge for auto renewal! I called them immediately and they said it was past the time I could cancel. How is that even possible since the charge went through yesterday? I am going to have to cancel my credit card or block them through my bank. Unfortunately if you look at the thousands of consumer complaints about them other people have had the same issue and had to cancel cards, etc. do NOT sign up with them. It's a total scam.

My friend asked my to help her with online dating, and I've been hearing about eHarmony and I thought they were a cut above the rest, especially free websites.

The fact that they charge like $60 a month or $240 a year is ridiculous for what they offer.

The good news is that you should find coupons (over 70% off) which in combination with cash back sites (some offering 65% off) can reduce your total to something like $60 a year (at least in theory)

The bad news is (1) they didn't trace my 65% cash back so I had to submit a claim manually which hasn't been paid after a month yet (2) even if you get all cash back and coupon savings, it still may not be worth for what you get.

Supposedly they use this fancy algorithm to come up with their matches, the only problem is:

(1) There's a lack of "compatible" men and no one else can see you

(2) Even if their claim of "scientific" match is not a complete bs, especially men, don't fill out hundreds of questions necessary to form an accurate "scientific" match. So my friend filled like 500 questions and most of her "matches" never bother to fill any questions or filled only a few beyond the initial survey which is rather basic.

Since my friend is very good looking, had all users seen her at on most other dating sites that allow members to browse anyone, she would probably have gotten many great matches. Here, almost all matches didn't match her on both physical and non-physical basis.

Also they are very sneaky in their billing. I've asked beforehand what is their product satisfaction policy and they wouldn't clearly tell it. Afterwards, they will tell you that somewhere in their 100-page term and conditions ( that everybody reads?) it is buried a clause allowing for only a 3-day cancellation and they won't budge on it no matter how much their services suck!

I have wasted my time and a lot of money on this website.

First, I signed up for 6 months, and was charged an insane amount of money. Not even 3 weeks after signing up, I met a guy who seemed interesting, but who eventually turned out to be a scammer. He had a strong accent and said he lived in Long Beach, CA, (I have an accent, too, so I didn't judge him as much) but the moment I proposed meeting in person, he had an "urgent" trip to Kuala Lumpur (out of all places!) and then he proceeded to ask for money after he was "robbed" of everything he had while traveling... Yeah, riiiight! Like I'm going to send money to a perfect stranger I haven't met in person...

Anyway, thinking that I was paying a premium for this service to find real, honest men who were interested in a long term relationship, I called to complain and ask for a refund.

I never got a refund, even though I have already found (and reported) another 3 (for a grand total of 4!) scammers who used similar language and tried to get me to text them or email them shortly after being matched to them.

Another issue is that, even though I am an attractive woman who has had plenty of success in finding matches on several other dating sites, in the nearly 6 months I've endured on this site, I had only received a total of 3 guys who have initiated conversation... Everyone else I've been in contact to, have been through my reaching out to them first.

I've been on 3 dates from e-Harmony since I started this service: 1 was a nice guy, but he was extremely shy and we really didn't click after a couple of dates, the second one was a very nice guy, but our views and beliefs were extremely opposite (how did we even get matched by e-Harmony? I wonder...). The third one was a guy who didn't have a car, had serious health problems and who basically wanted me to drive him around to different places... Soooo, definitely NOT a good experience...

So ladies, and men, too: DO NOT WASTE YOUR PRECIOUS TIME AND MONEY on this site that does not offer quality matches and that is only after you to get you for an unfair amount of money for the poor service They offer...

Eharmony has STOLEN from me, I joined the site back in January and paid for three months in hopes of meeting people for relationship and friendships.The site was horrible, took forever to load would never send messages, truly a waste of money. At the end of the foolish three months I canceled and haven't been charged sense until I looked at my bank account today and they took money. Called them twice both times was told yes in fact my account is closed but there is nothing they can do because it's against policy to return any money even if it was taken. Even if i wanted to I can't even log on to use the site because the account is close.

I found a couple of concerns with this site 1) Are they using FAKE profiles? I mean how rare is it that a couple people same age "supposedly" differently locations, have the SAME user profile names: BOND GOOD? I thought every profile is supposed to have a unique profile name? Also their profiles aren't filled out all the way, etc. 2) they don't offer month to month membership. Just 6 and 12 months but you can go ahead and pay out in 3 months. If you sign up for a membership: BEWARE that even if you "cancel" within the first month-you'll still be billed for your ENTIRE 6 or 12 membership-NO refunds people.

I am totally surprised by the bad reviews about your site. They are completely inaccurate. I think your site is amazing. I signed up half-heartedly at a friend's request, and to my complete surprise, 'met' someone who is incredibly compatible the very next day. Even if it doesn't work out in the end with him, at least I know that there are guys out there that have the qualities I want. Also your personality book is wonderful and was completely accurate. Thank you. I've already learned a lot about myself and my own relationship weaknesses from joining your site.

1. First, I am a 59 year old African American female.
2. EHarmony sent me so many matches that I turned off the receive matches.
3. One person initiated an emailed to me.
4.100% of the matches that I received were "Great match who just happen to be outside your setting."
5.75% of the matches had little to nothing on their profile.
6. Example: Anthony's profile: He answered: never smoke, never drink, have kids, don't want kids,
He completed "the one thing I am passionate about." and he answered "I typically spend my leisure time." He did not answer any of the thousand questions that eHarmony asks. He said he was Easy-Going, Optimistic, Respectful, Dependable. The three things which I am most thankful for Salvation, Health, Family and friend.
7. EHarmony attempted to get me to go outside of my comfort zone, for example, I put never on smoking, drinking, and I restricted the distance. EHarmony's response: "We have noticed this setting may be restricting the number of matches you receive." I joined EHarmony to connect to those potential special matches.
8. EHarmony will auto renew subscription. However, I just cancelled the subscription. Reason for Cancelling: Other: The majority of my matches' profiles have little information, and they did not answer any of the1000 questions; so how eHarmony matched them to me is beyond my comprehension. The best thing about eHarmony is the advertisement.

I had a very bad experience with this. 1) You hardly get anyone with a profile pic contact you. Part of physical attraction is appearance. 2) You have to go through a lengthy questionnaire process to even get to a point where you can communicate. Why would you in the first place when you do not know what they look like? 3) Attempted to cancel my subscription and they would not refund my money. I accepted this, however 6 months later they auto renewed and charged me $240 for another 6 months and they would not refund me. 4) Please note, this app will not inform you on renewing your subscription and it will not even allow you to authorise it. The subscription section will not even appear in your managed subscriptions list so you cannot cancel your subscription unless you log on to a pc. The app itself will not even have a subscription option. 5) Is eHarmony allowed to have an app that will not provide you with subscription information on your mobile device?
Please do not try this app as it is a total money making scam and they will not listen to any complaints or refund you.