eHarmonyReviews 1,177

EHARMONY is the abosolute worst date site that I've ever been on and I have been on a few. Most of them make it rather difficult to find a phone number to reach them but after digging and digging I finally found a phone number only to get a person who kept repeating the same story, "sorry you are unhappy", "they don't refund after 3 days", "and perhaps you should broaden your range". Well how far am I supposed to look for someone to date? Anyway that person was supposed to send me an email giving me the contact of where I could further take my complaint and perhaps get me (2) of my scheduled payments to not happen. Well needless to say I never received that email. So here I was searching again for a contact, via email to EH. I found their Customer Service (HAHA) email on the site, wrote 2 emails to them and it's been 3-4 days and no reply!
So now about the horrible site... I see the same people every single day, no email whatsoever, no new matches, no "what ifs available", NOTHING! Oh wait I do see the option to add more, upgrade my membership. I signed up for the $14.95/mo membership, 1 year plan, 3 monthly payments, their Basic Plan. I think thier Basic Plan is as if you are a non-paying customer. I like a lot of you are not a bad lookng person. If I were to post on one of my favorite FREE sites POF then I would have probably went on a date or two by now or at least had a handful of potentials to fish through. I would not recommend this site to anyone. Maybe back in the days (10 years) ago it was a legit date site but it is the abosolutely the worst site now and I highly recommend you take heed in all of the negative comments on here and DO NOT JOIN EHARMONY!

I had spoken about my account being summarily closed. EHarmony then admitted it was in error and gave me a complimentary extension until 11/12/2015. I was so impressed as I judged this was well over a month. But when I was told my account had to be "fixed", I then realized that eHarmony was an American concern. 11/12/2015 was in fact 12 November! Their "generosity" was very shallow. One would think messages would be given an Australian format but apparently the company assumes everyone thinks like Americans.
Despite my requesting my account to be closed as eHarmony has no value to me, I continue to get plaintive emails saying I am at risk of losing access to my account. I need to "fix" my account – code for paying up. Despite such threats, I can still access the account. But I will not pay for a dud service.
The most recent email suggested someone who was a new highly compatible match. She did have a degree and may have matched me there but had answered just one of the questions supposedly designed to draw similarities. We both preferred to be cold. It did not say how we could restore warmth which would have been more insightful.
I was also informed that she was passionate about people who do not indicate when driving. Now does that impress anyone?
Four of the previous five "matches" had a high school level of education. I have friends who are not well educated. I do not want to be snobbish but I am only interested in someone as a partner who has had the determination to excel in some sphere and can be stimulating and inspiring. So much for the highly advertised matching capability of the site.
As I have not paid a cent for my account, I can't vouch for the number of "matches" provided for those who are lured into paying. Very few matches have come my way and most of these have no attraction for me anyway. Why would I waste money when there is every indication of a poor outcome?
The number of recently televised advertisements and offers of "free" trials suggests articles like this one will make people think twice. The fact that SiteJabber states that this company is not yet responding to reviews is further evidence that there are enough trusting people who are lured by their advertisements so it must be profitable. A properly run business would be quick to address complaints about its service and so would earn respect.
No so eHarmony!
Update: After eight requests to upgrade my account which I refused, I finally found a Chat link where I have been assured that the account has been closed. Asked for feedback and reasons, I gave them what they wanted. Now I will be interested to see if this has been actioned. I may even have another look to see if my feedback has been acted upon. I would not count on it.

No one at this company seems to care about the bad reviews concerning signing up for a new account. When I try to send an email about this the software just loops back to the home page. When I try to sign up it says my email address is already in use, which it is not. When I request the password associated with my email address I get no response. If they don't provide customer service for sign up, their customer service for existing customers must be abysmal.

Do not, do not, do not sign up with eharmony or upgrade with POF unless you enjoy having money stolen out of your bank account. Their business practices are outrageous. I wish I had read reviews before considering using their sites. Both use trickery to upgrade your account for a longer period than you intended the moment you click to pay. You won't notice it until your bills start coming in. Eharmony increased my 3 month subscription to 1 year without me noticing it and POF increased my 2 month upgrade to 6 months. Luckily, I caught the POF trickery immediately and cancelled before any payment could go through. They threaten you with never being able to have an account with them again if you stop, cancel or delete an account. Oh, boo hoo. So many complaints out there regarding eharmony stealing money beyond the subscription length and not being able to stop auto renewal. Seriously, how do they stay in business and why haven't there been any investigations into the business practices of online dating services? Please beware. I wish I had known.

EHarnomy will screw you over! I wish i had read all the reviews before signing up! The matches are beyond dull, 90% of them don't even include pictures - am i supposed to want to date a shadow?

But worst off all eHarmony will continue to charge your credit card beyond the date that your membership should be finished. Impossible to get through to anyone for "help", they don't care and will not help at all. They are all incompetent, and could not care less about your complaints and concerns. As long as they have your credit card information they have no reason to assist you. Every time I see the commercial on TV I am infuriated by how misleading and what liars and scam artists they are.

EHarmony needs to be investigated for all the money they are steeling from people. How can we make this happen? Any ideas? Please submit ideas...

After seeing all the ads on TV on how they will find the person I am looking for, I Joined E-Hamony to find a special someone, after paying for a 6 month subscription and filling out all the questions I built my profile. I am a non smoker looking for a non smoker. They suggested I should "RELAX" my search settings to include social smokers to get more hits. Well that is not who I AM looking for is it? I live in Canada they are sending me matches from the USA? I am a Christian looking for a Christian they send me non Christian matches saying they are just outside of my settings, After paying $231 for the subscription if I want to do anything else like track if my messages get read I have to pay extra for that service, If I want to go incognito that will cost more as well. JUST A BIG MONEY GRAB.
I suggest you stay away from E-Har "MONEY" grabbers. Just waiting for the last payment so I can cancel. And put a stop payment on my Visa. I will video me hitting the cancel button.
I have had my best luck on Mingle2 free site. Had multiple hits compared to non on E Harmony.

There are FREE dating sites that offer better customer service. FREE sites that have easy site navigation. EHarmony is the absolute worst dating site out there. Their "Rated #1" has to be the biggest false advertisement sham out there. I am so upset with how they force users to not be able to cancel their auto-renewal until the last payment passes through. Their site does not offer a clear path towards canceling your subscription. I am not sure how these guys are able to run their Co. While screwing people over with a piss poor dating site. NEVER again will I subscribe. I will do my part to spread the word in hopes that NO ONE else has to deal with them. Obviously, unsatisfied customer.

I requested a refund from Eharmony as I was having concerns about account safety. Three times over a couple of months I was targeted by a phony match. This happened when it was a single match offered on his own instead of when they send the daily matches. He then send a request for direct email rather than go through the regular process. In the eharmony mail is a BS flattery thing and how to contact them directly because their account is about to close. Within hours I received a warning from there security monitoring department of a hacked account. When I contacted customer service after the third time to ask for a refund since I was concerned about my account being hacked too, they responded with their no refund policy no exceptions. And said I should contact customer service for help on my profile if I didn't like my results. Apparently your profile can be hacked and your information is then at risk and they don't care. I was originally thinking my account could be cancelled and I could resign up with a different email address/ account so I wouldn't be targeted but now due to their security problems and their complete LACK OF CONCERN OR CUSTOMER CARE I will rethink that. Very disappointing and concerned about the security on that account.

I always thought eHarmony seemed like the kindest, sweetest, best idea when it came to a dating site to spend my money on. They told me it would be 12.99 for 6 months, so what did I have to lose? Got on the site and being 20-something I could not believe how un-user friendly their site was, so not intuitive to use, bulky and horrible; could not navigate the pages with any kind of semblance of order--can't imagine any 60+ users trying to work their accounts here... Wow. A couple months later my card was charged 4 times for $25.90 and when I FINALLY got a hold of them to cancel (almost impossible) it was going to be another 51.80. The woman tried to entice me to not have to pay that full amount and just wait: in which case auto-renewal would kick in in two months and I would continue to be charged by this horrible company... Now i see how they make their money. What a horrendous experience.

I had no success on any other site like match.com or plenty of fish but in eharmony I got the real results I was looking for. They truly give you compatible people and don't play jokes, I like the long test they had that rats out all the people that only want a one night stand or those with serious anger issues (theres lots of them) and absolutely love that those people cannot get into the site, I had success after 4 months on it

This is one of the absolute worst "dating" websites around. First off for what you get from them, the price is a total ripoff. Their matching system never gives you what you ask for if you try to put strict filtering on your choices (such as distance, age and religion) and if you loosen up the filtering options, you end up with people hundreds of miles away from you with little if anything in common.

Recently they took away a feature that told you how long it had been when someone last logged into their eHarmony account. When I questioned this, the "customer service" rep stated that they made the change to safeguard people's privacy after supposedly receiving complaints. My suggestion to them to make it an option for people to turn on or off at their discretion went unanswered and three months later unheeded.

I am of the opinion that eHarmony simply exists to fleece money away from people who are trying to find someone special and using empty promises and bait and switch tactics to get you to give them money for a service that does not deliver what it promises.

Should be called dHarmony for deception harmony. 1st things was they offer you a free trial allowing you to see singles (which are by the way models for the sight) but in order to communicate you must subscribe. After filling out their survey which takes hours, the matches they paired me up with didn't look like anyone I would even remotely consider dating, but instead I chose to go forward because there were 2 guys that were possibilities (although they lived across the country) and I figured this was just the start,. Surely there would be more matches.
They offer different packages, the one I chose was 19.95/month for a year. Instead dHarmony immediately charged my card 240 dollars for the entire year. When I called them they said that's the only option they have to pay at 19.95 a month and I must have not seen the small print. I cancelled my subscription and they still haven't refunded my money. They said it could take up to 10 days! We live in 2015 everything is immediate! Why did it only take seconds for them to debit the money but 10 days to refund it? Whose bank account is the money sitting in for 10 days? I mean it may not be a lot of interest but multiply that times thousands of people and you got yourself some interest!
Also after calling customer service back the next day the representative would not give me her last name or employee id number however they had all of my information. JUst stay true to your commercials. I really thought eHarmony was more reputable than this.

Two things I noticed:
When you first log on before signing up, they flood your inbox with matches. Then after you sign up, the matches are sparse.

Secondly.
They tell you it's around $50 amount per month (ridiculous). If you hesitate long enough, they will keep lowering their price... down to around $30... then down to around $6 a month, so what that tells me is... they know it's over priced.

My review is that it's certainly worth a few bucks, but not more. They don't have enough people, enough options, or enough privacy to be worth any more.