eHarmonyReviews 1,177

The screening process never produced results. I cancelled my membership after the second payment, unfortunately I cancelled too early. They are proceeded to take another full years service I have sent multiple emails to try to get a refund for the second year. I haven't used them since about the 4th month into service. All they sent me was their cancellation policy. No further correspondence to my several emails demanding a refund. This is poor customer service and hiding behind policy when a customer is unhappy says a lot about their poor product.

I joined this dating site 4 weeks ago and didn't like the fact I wasn't being matched with the women I put in my profile, for example I want to date someone within a 30 mile radius and I kept getting matches 50 miles away and out of 242 matches I had around 20 matches within the 30 mile radius and there were also many other things which I did not like about this site.

So I thought this dating site is not for me only to find I could not close my account, so I sent a email and they said because I choose the yearly subscription I will not be able to cancel until I have paid for the entire year, But I thought if I am not happy with the service you should not be forced to continue paying for something that I am not happy with, So I deleted all my photo's and on my profile where they ask you questions of your likes and dislike, I wrote down very offensive language which violates their terms and conditions and they have no choice but to cancel my account which I was very grateful for.

It is very disheartening. I am a nice, attractive, normal weight, decently employed woman with a complete profile and all the pictures they let me post, yet I really have had no success with any matches. It is very disappointing to be matched with at least 7 guys every day and get no response from any of them. It is like being rejected by at least 7 men every single day. When, on the rare occasion someone reaches out for contact, they are not even remotely what I am looking for so I don't think eharmony even looks at the answers to my questions or my personality profile. It has been a complete waste of time and money for me. Maybe if you lived in a big city it would work out, but then if you worked in a big city, you wouldn't need a dating service to meet anyone.

Joined for three months but ended up having to stay longer not by choice. I never got to meet anyone although I was matched with hundred's of matches I never got one reply from anyone. A friend said he had the same problem. I joined match after this rip off company they were brilliant compared to eharmony. I met lots of more real people and I recommend match nights. Stay away from eharmony unless you want to stay single, waste of time and money.

Don; t deal with these people. My account was compromised in less than! Week and now i have to jump through hoops to request a refund for an account they closed. The first sentence in the email stated my account was closed because it was compromised. The second sentence should have said, we'd like to offer you... But all they have done is make it impossible for me to contact them except by email. And i can't do that because the email associated with the account has changed. SMH...

I have been a customer of eHarmony in the past and recently single, wanted
To give it a try once again. Within a week on the site, it became clear that the site had very few options available to me and I requested to cancel the service. I was fine with making 1/3 of the payments on a six month contract for my one week of service but wanted to cancel the subsequent payments.

Sadly, it is impossible to cancel online, you have to call. The FAQ/help page directs account holders to a select a menu option to "cancel" in your billing profile but that menu option doesn't actually exist. I called, was told I was within the window to submit a request to cancel before my next billing, and provided instructions on how to cancel. I did exactly what I was instructed and received a rejection of my request.

I regret rejoining eHarmony given that the options available to me have been so unsatisfactory. I'm sad that the inappropriateness of matches available to me on their site only became clear within a week of rejoining and that I am now stuck paying for a bad service for 6 entire months.

While I am very clear that trusting eHarmony to be a reputable and quality service was my mistake, "Buyer beware" is not an appropriate motto for a company with integrity.

I do not suggest to use this on line dating. Although they say that you can meet the man of your dreams using their system of matching you with questions, it is way to restrictive. You are unable to clarify any questions you have; without having to go through a very pain stacking process before identifying this may or may not be the person for you. Some of the questions are so literal that you could pass on someone who could be your right person but questions are very unforgiving. BUT MOST OF ALL, THE QUALITY OF PEOPLE ON is awful. It is a total waste of money.

EHarmony tricks customers into renewing their account without their written consent. Apparently there is a button which is conveniently set up as a default to extend your account automatically. If you don't see that button, then eHarmony will not cancel your account until you pay for the full extension. I tried to cancel my account one day after the account was supposed to be closed and had my request denied. That's not a fair treatment of customers. Why haven't they set up this button to terminate the account after the AGREED period of service?

I signed up thinking this would be a quality site. It's all CRAP! I liked the way the questions were posed when first completing my profile, but the practices after that... BAD! Every time I log in, it automatically changes my age bracket, there's hardly ever any new matches (it's been about a month and I've gotten 2. There are just no new potential matches... therefore, no dates. I've yet to meet anyone on here and it's been 3 months. I READ REVIEWS BEFOREHAND AND STILL PAID GOOD CASH! GO ANYWHERE BUT HERE!

I signed up for EH a few years ago. I paid the one month subscription fee of $59.00. I got matched with over 200 "ladies." Didn't get one date. After not getting what I paid for, I demanded a refund. What EH doesn't tell you is they match you with people who do not have paid subscriptions and cannot respond. Customer disservice asked me for my email address. They had no record of it... imagine that! Since I paid with a credit card, I charged back the fee. If EH doesn't know who I am, they cannot keep my money. I outscammed EH! Stay away from EH. It's just a bunch of BS.

I signed up for eharmony.com and was not satisfied with the service. I logged into the site and went through all of the steps to cancel my service (months before it expired). At the end I got a confirmation of my cancellation. To my surprise, they continue charging me when the original membership would have renewed! I sent them an email explaining that I had cancelled my service, and they said they had no record of it. They refused to refund me my money. Beware of them! They will keep taking money from your credit card even after you cancel.

This site disappoints in every way. Dobt botger specifying a specific geographical location when looking fir a match as you are sent matches are from all 4 corners of the country regardless and that's fine if it's a penpal you're looking for or you have the flexibility to uproot your home and job in the pursuit of true love.

There is no way of knowing if the people on site are still activel'y looking for love but as I didn't get any response to the one or two I did contact I assume they are either false profiles (and I did get one scammer) or old profiles of people who have moved on (most probably bitterly disappointed with the service from eharmony) but do not realise their profile is still being shown on the site.

Cancelling your accoubt is not straight forward. To come off the site you have to close your account first and then email asking to delete your profile. Once you (quickly) realise it's a terrible site you are not permitted to withdraw from it until your subscription period expires. You are told that you have to leave your details up until the very end of your contract.

So, look elsewhere is my opinion and do not throw your money at this rip-off dating site.

This 5 day free trial is not only limiting but there is no help from e-harmony... each time I send a question via IM directly the automated representative avoids the question and steers me to upgrading (of course this is the purpose of the free trial - to get you upgrade) I understand the marketing technique but if E-harmony would give a 2 or 3 day trial of complete access for free I believe it would bring more customers...
BTW - The e-harmony free trial through Nov. 30th consists of
1. You answering a lot of qualifying questions
2. Receiving match "alerts" in your personal e-mail
3. No pictures of the matches
4. No access to your e-harmony e-mail
5. No way other than IM to communicate with your match
6. No way to know if matches are on IM
7. No one to answer your questions about how to IM because yours isnt activated
8. Your profile information
9. No access to read other profiles
10 But hey it's FREE