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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
DO
1 review
1 helpful vote
Follow Rosario B.
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This company is the worth! All they care if about money! They don't have enough people for dating and most of then have no pictures. Customer service all they care is about money, they will go after you for 71.00 and other people have experience collection, you will never talk to a person is all auto emails collecting. Stay away read all the reviews from different places not just eharmony reviews! You will be running! Don't do it! Read read all the reviews do your homework! I did not!

Date of experience: June 13, 2024
Maine
2 reviews
3 helpful votes
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Poor selection of singles in the area, all of them are 60 to 100 miles away. When called to cancel my subscription after 9 days, I was basically told that I need to pay for the entire full year, I cant even delete my profile anymore, feels like a total kidnap. Shame of organization!

Date of experience: June 12, 2024
Idaho
6 reviews
20 helpful votes
Follow Gary H.
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I have now been informed that promising a customer something in exchange for money and not delivering on that service or product can be considered felony theft through fraud. I will contact the attorney general in their home state to see what it takes to get an investigation/arraignment/indictment/ and pressing of charges started. This 'company' must be brought to justice before more thousands of innocents are misled and suckered.

Date of experience: May 10, 2024

Don't be suckered as reviews are HORRIBLE!
March 16, 2024
Previous review

Shun this 'service' that has had huge numbers of negative reviews on line! Sorry to say that perception is not reality in the case of this dating service. All the promotion on line is self-serving and very strictly limited as to what is available to prospective members UNTIL THEY SIGN A $$$ CONTRACT!. In most states there is no 'cooling off period' to allow for cancellation if misrepresentation no matter how flagrant that is present...as in Idaho. Matches are NOT based on my priorities that I carefully put together. After paying one learns furthermore, many of the 'prospective recommended' individuals have no photos making it impossible to decide if it is worth following up on. The expensive and 'very long lasting memberships' are clearly designed to maximize their cash profit at EHarmony with no way to cancel after it is found to be a worthless 'service'. It appears that their service is designed to take advantage of lonely people going through tough episodes of divorce, spousal death, or just separation. Also I have tried to revise and narrow down with filters to no avail. After 3 days of this nonsense I am going to challenge my bill with my credit card company as this service appears to border on fraudulent behavior. A non-cancellation policy based on deliberate misrepresentation or especially outright fraud is non-enforceable according to court findings.

Date of experience: March 16, 2024
Virginia
1 review
3 helpful votes
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I subscribed to eharmony. The site is not a good dating site. The bank account I gave eharmony for billing was subsequently closed. When the renewal was not paid, eharmony cut off the service to me. Then, eharmony turned me over to collections for almost a thousand dollars they say i owe under the contract even though they cut off the service. What a scam.

Date of experience: April 13, 2024
Florida
2 reviews
1 helpful vote
Follow Lynette L.
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This is a scamming dating site.to rank 171 for a dating site, should tell you all you need to know. The dating options are terrible, the sign up is too confusing, and YOU CANNOT CANCEL AT ALL! Customer service is only email. Save your self needed stress EHARMONY is a for profit/robbery site, it is not a true self help option if you truly looking for someone

Date of experience: April 9, 2024

6/19/2023
Public
Published review 6/19/23
I signed up for this service thinking it's monthly billing. They billed me $271.95 for a year. I signed up Saturday, 6/17, I wanted to cancel the same night. They were close Sunday. Today I'm told no refund 6/19 11:35am. And for a contest my dispute if not getting a refund, they only have email correspondence. Wait 24hrs for answer. Lol. I disputed this with my PayPal representative. I will not give you any money for a terrible/inactive site. I'm thinking these matches are not even active, probably signed up at some point. Why do some states get 3 day cancellations and some don't. Your a predator site. If you have the same problem thinking you sign up monthly but was billed yearly, register a complaint with the Better Business Bureau. I am open for a class action lawsuit in Florida.

Date of experience: June 26, 2023
Minnesota
1 review
3 helpful votes
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If you want to throw your money away….Don't sign a contract. They will not let you out and you lose money….This is worse than any free site. I had a six-month subscription to eHarmony, and in that time received about 20 matches, not one responded and the ones that did were scammers. I thought by the reputation eHarmony has and the price you pay would be a great site to join. I reported to eHarmony and all I get is a response that they removed the profile and not to communicate with member. I learned not to trust anyone on this site. Do not join. There is no screening at the eHarmony site that they say they do.

Date of experience: April 3, 2024
Texas
1 review
2 helpful votes
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Bait-and-switch
April 2, 2024

Eharmony advertised deal for $12.95/month for first 3 months and then normal $25.90/month. However, they charged me $139 and then wanted more. I disputed it but they put it in collection and my final damage ended up being over $550. Absolute false advertising and bait-and-switch.

Date of experience: April 2, 2024
Arkansas
1 review
0 helpful votes
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Thieves!
March 15, 2024

I tried a trial over a year ago and just got charged $90 without warning... Apparently the trial I did automatically signs me up for new memberships. Customer care doesn't care and is ignorant to my complaint, can't talk to a human neither. Boooooo!

Date of experience: March 15, 2024
Florida
1 review
2 helpful votes
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I have been checking the site for a few months and there are absolutely no responses! I attempted to cancel within 24 hours but they refused me! So I am paying for several months for absolutely nothing!

Date of experience: March 14, 2024
Colorado
1 review
1 helpful vote
Follow Gregory F.
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They make it as hard as they can to communicate about your account with them, but have no problem holding YOU accountable (no refunds) for automatic renewals! Phone numbers they give you to communicate with them are bogus and won't even go through when you call to talk to them. DO NOT give them your credit card number!

Date of experience: March 8, 2024
Texas
1 review
0 helpful votes
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Horrible company. The app is old, poorly structured and ended up with zero dates. That's not even the worst part, I closed my account and they tried to bill me over $500 for the renewal I didn't approve. And when I didn't pay they sent me threatening emails saying they are going to send it to collections. Horrible company, will never recommend.

Date of experience: March 5, 2024
Canada
1 review
1 helpful vote
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Scammers
February 25, 2024

Charged me almost 300 bucks. I only wanted 3 months at roughly $26/month. They 'don't do refunds'... oh yeah? I reported them to the CA AG. Ownef by german & izzreely companies. Grrr.

Date of experience: February 25, 2024
Texas
1 review
0 helpful votes
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Few choices
February 24, 2024

Seems your suppose to wait for the system to generate new candidates when you run out,suggest expanding reach to 150 miles which I did sometimes I takes days to see a profile,others I messaged never replied back and haven't been on site in 2 or 3 weeks why are they here for then?

Date of experience: February 24, 2024
Florida
1 review
0 helpful votes
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Terrible!
February 24, 2024

There were only like 20 guys in my area on eharmony, 19 of which were not my type at all. I messaged customer service asking for a cancellation because of the quality and quantity of matches and they refused plus told me I was stuck on the hook for 3 months at$85 a month. Ridiculously expensive and not even an inkling of help to get me any closer to finding someone who I'd like.

Date of experience: February 23, 2024
Maryland
1 review
1 helpful vote
Follow J W.
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Way too expensive with an awful cancellation policy. They make you pay an excessive amount to use the site and give you horrible options where you are locked in having to pay for unused months of service that you don't even want to use. Contacted customer service and they refuse to give you a refund even if you want to delete your account.

Date of experience: February 18, 2024
California
1 review
1 helpful vote
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EHarmony is a Scam! Beware!
February 14, 2024

Hello, I signed thinking it's a one month plan and cancelled it believing I'm all set. Then out of no where I received notices that I still owe over $148 for 6 month plan. And I was sent to collections to my shock. I just setup to pay off the balance and I can't even use the site anymore. They're scammers and I wish I can sue them!

Date of experience: February 14, 2024
Arizona
1 review
1 helpful vote
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Their claims are totally baseless. They are only out for your money and don't have any clear adherence to your boundaries for preferences. No quality matches Even the deadlines for your subscription are not met. They charged me long after. Total scam

Date of experience: February 13, 2024
Texas
1 review
0 helpful votes
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I admit that I did not log into my account on a daily basis, but periodically would log in and browse matches. When my account expired I miraculously started receiving numerous matches, messages and contacts. After the first expiration of my 6 month account and I started receiving messages I decided to renew for another 6 months. Once again, the messages dwindled and disappeared and were almost non-existent. Low and behold my second 6 month account expired and I now receive regular messages and matches that I cannot reply to. I guess this is their scam to keep you coming back...Not this time eHarmony

Date of experience: February 13, 2024
Virginia
1 review
0 helpful votes
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Support is terrible
January 17, 2024

I could not get the product to run. I called tech support and got two people form India that could not fix anything.

Date of experience: January 17, 2024
California
1 review
0 helpful votes
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A cesspool of scammers
January 5, 2024

I had a one-year subscription to eharmony, and in that time received about 10 matches, half of which were scammers, looking for money or online sex. I reported everyone of them and the selection never got better. I learned not to trust anyone on this site. Do not join. There is no screening at the eharmony site and there are many many bad actors on the app.

Date of experience: January 4, 2024

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109