eHarmonyReviews 1,177

This company isn't interested in anything but their yearly fee.
I realized early into my subscription I was not ready to be on any apps to date and reached out to customer service and they denied cancellation. Now they are sending the last three payments for my unused account to a debt collector. Repulsive.

They want 250 for 6 months of membership? Haha yea what insane price gouging i signed up before and it was less than that and i didnt have any luck and they wanted me to sign up again and pay like a bit more than double than i did for the 1st 6 months. Wow what a bunch of greedy money hungry company i hope they get shut down..

I've given all the major online dating apps/websites a go recently, including the free options and the premium paid options. EHarmony ranked the lowest in terms of usability/interface, match-ability, service, and breaking down the barriers of online dating.
While claiming to be able to match you with the best possible candidates through various methods, the candidates presented seemed to be the least suitable to me of all the services I trialed. There are also very few candidates presented, despite widening the criteria to 3 times what I used for other services, I only received a handful of candidates compared to thousands on other apps.
The interface, app/website functions, etc. are outdated, clunky, and confusing. The subscription information and help service areas are confusing and difficult to navigate, almost as if they are designed to trap you and make you give up.
Need I go on?

I wish I could add something new, but alp the other reviews cover it. STAY AWAY! I live in a large metroplex with millions of people around. The majority of "matches" don't have pictures, many profiles are scams, and their customer service is beyond terrible. It's really surprising how they are even still in business with their business model and the resulting reviews. Use a dating site with actual quality users and offer weekly or monthly memberships.

Eharmony is deceptive! Do NOT ever sign up for a subscription. I repeat... do NOT. Don't even be tempted. I tried the "free" trial with the blurred out pictures and it appeared as though I was getting all of these matches. But, when I chose the paid 6 month subscription (6 months is the shortest amount they offer. There is no 1 month plan or even a 3 months plan...now I know why), I discovered that they were just sending me the same 10 profiles over and over again. I canceled after a week on the site, but now I am stuck having to pay the remaining 5 months. Anyway- you cannot get out of it. I've never heard of having to continue to pay for something that you don't use. God forbid, what if I had met someone and then I am still having to pay for eharmony?

I'm a mid 60's US male, and considering retirement outside the US for many reasons! Figure I would try some sites (Badoo was first) but finding a common theme... if you live in the US... trying to make acquaintance's overseas is very limited.

EHarmony specifically mentions International dating with LOTS of coverage. I made it very clear when creating my profile that the criteria above was my motivation... looking for non-US contacts, primarily in Europe. Having saved my profile, it was immediately suspended. As others have reported, they will not provide ANY reason why. I contacted Customer Service who initially refused to explain, then a tech analyst said he found an issue & I was good to go again... until I requested help trying to filter by country. Once again, the answer was to suspend my account with no reason provided! I had purchased a 3 month subscription in case subscribing allowed additional filtering etc. before I enquired. My subscription is being refunded.

In reality, you have the following choices to make your contacts: -
1) USA, 2) Canada, 3) Australia, 4) New Zealand, 5) UK, 6) South Africa, 6) Brazil or 7) everywhere else in the World! Notice the common theme?

Say you want to search other EU countries like Spain, Italy, France, Portugal etc. you will have to trawl through folks from every other nation in the world... unless you can find a filter to limit results.

Moving right along... there is nothing to see here!

Beware Eharmony. Is a rip off... do not sign up for, they messed up my account and have not figured it out. Numerous emails as you cannot call them. Nothing has been done to straighten it up, I know I'm going to lose the balance for the 6 months, I wish I had read the reviews first.

Do you want to change your birthday? They want you to send a photocopy of your id. Apparently, this company has not heard of PRIVACY!

By far the worst and most unfriendly customer support that exists. The site is horrible with a bad user interface, poor messaging features, and lack of profiles. Try another dating site.

I paid 458.00 waste of money most men on the site look uneducated and homeless looking sorry batch of men don't waste your money...

Use Match instead. EHarmony is a rip-off. They position themselves as a premium company but have un-disclosed autorenewals that are shady and expensive. No notices or warnings given, and suddenly you get hit with an auto renewal that you neither want nor would opt in to given a chance. Of course there is no one to talk to and no refund, they are just another black-hole of complaints just like every other predatory Internet company that just want your money.

Their Customer Service (in India) state that they have no "obligation" to inform members of renewal dates. Every other Internet company that cares about their members do as it is a responsibility even though it is not a legal obligation depending on the State.

Take my, and many others, advice. Do Not Do IT!

This dating site is a scam! Fake profiles, perverts, liars and damn liars. Don't protect customers. Lie about canceling the service but then refuse. Don't waste your time or money. Find some place else to find someone.

Signed up for this service in the hope it might have been as it's marketing portrays, a site for serious dating, an effective platform to find serious relationships.

The truth is the complete opposite, once they have sucked you in its a money extraction tool that tricks its unknowing victims, debiting your credit card for renewal payments without notification or authorisation for circa $500, then threats of legal action and threats of debit recovery of large sums of money are not paid immediately.

I never selected to renew this service I was unable to disable any renewal they just forcefully take your money from your credit card without your consent.

I actually just wanted to see what it was like and it was so bad I never used it at all there are no real people just lots of fake profiles and a few sadly desperate people looking for love and a relationship being taken for a ride by these scumbags.

Absolutely terrible and dishonest practice! BE WARNED! FAKE PROFILES, DO NOT US THIS SERVICE, THEY WILL TAKE YOUR MONEY AND THREATEN YOU, SHAME ON YOU EHARMONY

Hardly any men come up for my match. Think I seen one good looking guy. I have as going for run of mill guy which works for me not someone run over the guy kind of mill.
Also none of the guys can talk the very few eHarmony march you up with that is.
That hardly gave me any matches.
I've used daiting sites for years, this one is dire. I've had men complement me in my looks and personality when we meet up so I know it's the site playing funny buggers.
Should of known it was going to be crap when they want money

I signed up for 3 months. Paid through PayPal no problem. Next thing I know it's for a year. I wouldn't sign up for any dating services for a year. I emailed them multiple times explaining how it had to be an accident. They didn't care. I wouldn't recommend ANYONE to use this dating site. They suck

It's a scam.

Imagine a sociology experiment where they tell random people they are soulmates.

Even if the algorithm worked extremely well, they would still need a huge number of customers in your area to give you a result set that is enriched for compatible matches in any meaningful way. Eg they might give you 50 people but those could well be the only 50 people in your area who signed up.

This isn't a problem in itself but it's certainly not the expectation that you have from their advertising. And it messes with your head. I ended up talking to people who I wouldn't have talked to normally because the algorithm told me we were matches, but they were just random people.

It's a scam because they know exactly what customers are going to fall out this way.

Unless you're 30 years old and live in a huge metro area, you are probably going to get what is basically a list of random people with scores scaled to be extremely high (I e like 80-120 where you and 80 have nothing in common). It's an exercise in the most amateurish data manipulation.

You can get that on any other site without the added ick factor of your matches thinking you are their soulmate.

When you first sign up (unpaid) you can search matches but all the pictures are blurred out. In my case I saw enough "matches" to go ahead and pay an outrageous amount for a 3 month membership. Result? Not a single match. Not ONE worth mentioning. Once you can see the pictures, trust me they're not even close to what you thought they'd be. RIP OFF, and NO REFUNDS

For the money. Stay away. You can send messages to potential people and they are removed. There are no additional matches same few as I started with. I feel I waisted my time and money with this bogus site. And the words rip off is an understatement.

This is a terrible dating site. The matches weren't even close to what I like. The sparse matches live way too far away. When you try to cancel, they scam you with an automatic renewal, even if you dispute it it's virtually impossible to get in contact with them. I challenge you to speak to someone who is a Human at eHarmony. Do not waste your money with these charlatans!

Everything about e-harmony is awful. Worst customer service I have ever encountered. Terrible interface. "Matches" that were on no way compatible. Expensive. Fake profiles. I could ho on and on. Buyer beware. They could care less how dissatisfied you are. Once you sign up you are locked in. Never again.