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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Send the Autumn bunch to a colleague who was leaving. She absolutely loved them.
The free chocolates were an added bonus.
This is the second time I have used eflorist, the first time was multiple orders for a bereavement and again all flowers were received with lovely feedback.
Will definitely be using eflorist time and again.
Well I live 330 miles away from my 86 years old mum and I thought I'd send here the Taunton bouquet on her birthday, what I ordered was a lovely colourful bouquet of different flowers and what turned up was just a few roses and greenery. See pics of the order and what turned up, this shouldn't be allowed to happen and it's robbery as far as I'm concerned and I want some money back and I will be calling tomorrow
Just received my flower order WA******* and was appalled at how damaged the box containing flowers, chocolates and Gin was, my delivery was 95 and I think every other box must have been on top of mine, the flowers were beautiful but some of the leaves were damaged, I suggest you get a better delivery company who will look after a delicate cargo in future.
Beautiful flowers, quick and easy checkout on the website with prompt delivery and updates! Great service, thoroughly recommend!
Really like how simple your online service is, I dont actually get to see the finished product when delivered but your sight is so easy to use, all just a few clicks away.
Thank you for a top notch service
So glad I chose Eflorist for sending flowers to New Zealand. The process was seamless. The flowers (Florist's Choice) were beautiful and such good value for money. Would highly recommend and will use eFlorist again.
My dear friend was absolutly delighted to be surprised with a gift of beautiful flowers and felt very special the service was speedy and the flowers loverly
What arrived was not that was showed in the pictures (on the website). The roses were small and not even tightened. Really disappointed!
Although your website is easy to navigate and place an order and the flowers were fairly priced, I am yet to receive my order when the delivery date was 13/10 and I have received no further communication to explain a delay.
Ordered for my mum as a thank you for looking after me with a broken leg the ones I ordered said you would get a thank you card and free chocolates they've just came the bouquet is tiny and there is no chocolates or thank you card as stated online.
I'm a very unhappy I could have bought a bigger bunch from the corner shop for £8
Brought my partner the 50 roses and the box of chocolates really happy with product definitely order Again.
Lovely flowers delivered on time. I ordered some for my daughter to be delivered the next day. I ordered the pink lady bouquet with the free chocolates (although the box of chocolates is very small)
I have used eFlorist on four occasions this year and every time they are delivered when they say they will be, the flowers are beautiful, they last for two weeks and the card and chocolates are an absolute treat. The fact that deliveries are made on a Sunday is also wonderful... there is nothing better than getting flowers on your special day.
Thank you eFlorist...
This was the first time I used this service. The online form to complete was a little confusing, the delivery address section was too near the credit card section resulting in my computer inserting my address in the wrong field. Having completed the form and realising the error, it was impossible to speak to the customer service urgently. There was no option quoting a phone number which I eventually found from directory enquiries, There was no answer to this, it just kept on ringing. I completed an online contact message but was warned it may take 48 hours to process despite the flowers being due to be delivered the same day. Fortunately, the customer service dept. e-mailed me the same day and the error corrected. The delivery was made the following day and I was satisfied with the outcome. Therefore I suggest a more appropriate method of urgently contacting the Customer Service department should be introduced without delay.
I thought it was great to find someone who could do delivery on the day for my friend's 30th birthday. I was delighted to see her with a big bouquet of flowers on her birthday. Thank you.
Easy to order, great flowers, prompt delivery although delivery charges high, downside, i took time to write an important card and nothing was with the flowers. Never mind a small niggling point. David.
Really fast turnaround on a last minute order. Roses were beautifully packed and superb quality. Great value!
I have used eflorist a number of times now for that special occasion or event. The flowers have always been fresh and packed well. Delivery has always been on-time and professional.
I can't believe how great the customer service is…. I ordered the flowers at 10pm and they were delivered by 10 am the next day. The roses were beautiful, chocolates were included free. I shall certainly be ordering from here again.
Excellent service and flowers were beautiful as always I've ordered lots of times from these not once have they not delivered a first class service and first class product thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members