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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Overseas order
November 18, 2021

I love using florist for my family and friends in the UK. Living in Western Australia, I can happily, quickly order, knowing confidently that the delivery will be made on the date I request. The feedback from my family is very reassuring even without seeing the bouquets myself.

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Troublefree
November 18, 2021

The ordering was easy and uncomplicated, its a shame all websites are not as troublefree. I am pleased with the choice on offer.

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Flowers
November 17, 2021

Expected a big bunch. Pictures are different. Could get a bigger bunch In local shop for a lot less.

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Flowers beautiful
November 18, 2021

The only down side is delivery flowers were delivered at 10.40 at night 5 hours outside the latest time slot and not appropriate

Date of experience: November 17, 2021
Turkiye
1 review
0 helpful votes
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Flowers left in porch
November 17, 2021

Sent a thank you with flowers to friend they where left in her porch to wilt as friend not in I am disappointed

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Late delivery
November 17, 2021

Have ordered flowers for my partners birthday would have thought they would have been delivered by now, they have not even left the depot of couriers, would imagine will maybe get them at some point tonight, when her birthday will be just about over, not good whatsoever, unhappy customer

Date of experience: November 17, 2021
GB
2 reviews
0 helpful votes
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English Hedgerow... Beautiful
November 17, 2021

I ordered English Hedgerow to cheer my sister up as a get well. They were delivered on time. It was the Luxury/ deluxe bouquet. She was absolutely delighted, although I never saw them personally due to the 255 miles distance apart she assured me they were beautiful and complimented by her friends and family. I would recommend eflorist.

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Never disappointed
November 17, 2021

I've used eFlorist several times and am never disappointed. The choice of bouquets are very varied and there's always at least one to suit. The prices are generous and with the chocolates for free, what's not to love (everyone loves a Guyllian surely). If ever needing to make a gesture, to show your love and lift the spirit, then eFlorist is the answer - they are reliable, swift and generous.

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
November 16, 2021

My friend who just came out of hospital after having COVID was absolutely delighted with her flowers I haven't seen them as I can't visit yet but she said they were lovely and they arrived on the day I asked Thankyou

Date of experience: November 16, 2021
GB
1 review
4 helpful votes
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Poor
November 16, 2021

Unable to process my order due to "not having the exact stock" I believe they tried to phone me but never left a message. After advising by e-Mail that alternative flowers were fine I received another message to say the delivery could not be made on the day. Again I said this was fine but thought I may be entitled to a discount. This was acknowledged at the time but I've heard nothing since. This was an order of over £60. I'm disappointed & won't use again.

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Rating
November 16, 2021

The flowers were arrived about 3.30pm and almost half dead. Dying. Did not look like the picture on their website. Very disappointed.
I do not think I will use this again.

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
November 16, 2021

First time using efforts, but experience positive. Flowers arrived at stated time, friend took a photo and sent to me to show me how beautiful they are. Will definitely use again.

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Being away from my family is hard especially when it's birthdays, e florist made it feel like I was there and I can't thank them enough for there service

Thanks a happy husband

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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The website was easy to use, the cost was very reasonable and the recipient was chuffed, and that's what matters! Thank you

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Just beautiful
November 16, 2021

This is my 3rd/4th time ordering with you guys and it's always been amazing service & product the deals are unbeatable!

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Fantastic!
November 16, 2021

Sooo. Easy to order, bloom's are Beautiful! Will definitely order again! So convenient, and trustworthy!

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Cannot recommend enough
November 16, 2021

EFlorist UK is my go-to place for ordering flowers, every time I've ordered the service they provide has been brilliant from the point of ordering to delivery. The flowers look amazing and their customer service are both super quick to reply and very helpful. Cannot recommend enough!

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Perfect gift
November 16, 2021

I got these for my sister who lived 60 miles away and has just come out of hospital. She was delighted when they turned up. The website is soo easy to use and I found the perfect flowers and free chocolates to brighten someone's day. The next day delivery is brilliant.
I have brought these for my wife before with same day delivery and its just the perfect gift for loved ones

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Beautiful thank you
November 16, 2021

Beautiful flowers with the perks of free chocolates. So so pleased with them and my bestfriend was over the moon with then and definitely gave her the pick me up she desperately needs. Will be ordering again!

Date of experience: November 16, 2021
GB
1 review
0 helpful votes
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Excellent
November 16, 2021

Speed and quality excellent. Happy to recommend and to say the recipient was delighted
Thank you very much.

Date of experience: November 15, 2021