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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

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GB
1 review
0 helpful votes
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Beautiful Flowers
November 27, 2021

I ordered some flowers to be delivered to my mum and dad to cheer them up and it did...

Many thanks

Date of experience: November 27, 2021
GB
1 review
0 helpful votes
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I feel very comfortable using your service as if it was personally working to answer my needs - sad or happy occasions are catered for with equal attention. An all round perfect service, thank you

Date of experience: November 27, 2021
GB
1 review
0 helpful votes
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Birthday flowers
November 27, 2021

Purchased for daughters teacher birthday. Absolutely beautiful and very well received. Medium bunch.

Date of experience: November 27, 2021
GB
1 review
0 helpful votes
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Brilliant
November 27, 2021

Ordered flowers to cheer a friend up after heart surgery and they arrived perfectly, looked and smelled beautiful and were just the trick to cheer my friend up and let her know people care about her.

Date of experience: November 27, 2021
GB
1 review
0 helpful votes
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Re-order
November 26, 2021

I'm so delighted with eflorist, my friend received her flowers and they are beautiful, thank you so much, and with yodel who delivered them, one happy customer,

Date of experience: November 26, 2021
GB
1 review
0 helpful votes
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Excellent service
November 26, 2021

I love using eFlorist. Quick and easy to order and flowers are always beautiful
Definitely no complaints from me!

Date of experience: November 26, 2021
GB
1 review
0 helpful votes
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Excellent service
November 26, 2021

I ordered flowers for a friends birthday and they were delivered the same day and she loved them, really easy to make an order would do it again

Date of experience: November 26, 2021
AE
1 review
0 helpful votes
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Absolute Joke customer service
November 26, 2021

Ordered 2 bouquets for delivery 26th November for a birthday - one at £33, one at £55 - smaller one delivered - bigger one - nothing - no reply to any emails or social media or chat (which does not work on their site) No phone number to try and resolve the issue - they just took my £55 and do nothing about it - I have had 11 previous orders that went mainly without a problem (delivery company let downs aside) - this experience has left me very disappointed and will never use this service again - below is a picture of what they believe £88 worth of flowers represent

Date of experience: November 26, 2021
GB
1 review
0 helpful votes
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Perfect service
November 26, 2021

The device was perfect, very straightforward and easy to basket and purchase, highly recommended!

Date of experience: November 26, 2021
GB
1 review
0 helpful votes
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Not worth the money.
November 25, 2021

Not worth the money I payed my mum sent me a photo and they looked rubbish for the price I payed. Sorry wouldn't recommend.

Date of experience: November 25, 2021
GB
1 review
0 helpful votes
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Beautiful bouquet
November 26, 2021

The bouquet was beautiful but unfortunately the card didn't have the senders name in it so the recipient was baffled

Date of experience: November 25, 2021
GB
1 review
0 helpful votes
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Love them
November 26, 2021

I have never been disappointed with eFlorist. The flowers are always delivered on time and very very good value for money. Love them. The price is right and always get a good load of flowers. The web site is very easy to use and navigate about. So go and order your flowers you will not be disappointed…

Date of experience: November 25, 2021
California
1 review
0 helpful votes
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Very disappointed
November 25, 2021

My wife's birthday flowers arrived Monday afternoon, and appeared to be wilting when I took them out of the box. I made sure they were well watered, but even after one day they were dying. Today just 3 days later they a disgrace. Will never use eFlorist again.

Date of experience: November 25, 2021
Brazil
1 review
0 helpful votes
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Highly recommend
November 26, 2021

I have used eflorist several times and everyone I have sent them to have been pleased. The website is good and easy to use. Highly recommend

Date of experience: November 25, 2021
Florida
1 review
0 helpful votes
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Best Service
November 26, 2021

I have great pleasure in giving a review, i went on line from Florida and booked for birthday to be delivered in London the next day. The process was easy and within 10 minutes I had complete my order. The flowers were delivered the next day by 12.30pm in the afternoon

Date of experience: November 24, 2021
GB
1 review
0 helpful votes
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Satisfaction Guaranteed
November 25, 2021

This is the second time I have used eflorist. I have found it a good and reliable service to use. I will always use them in future. On both the above occasions my sister was well satisfied with her flowers. The service is certainly a leg saver as I am not getting any younger nor the weather any warmer. Sorry but I don't have any photos as my sister lives too far away. Betty Bray

PS. Sorry but the receipt has been thrown away. My camera is out of action.

Date of experience: November 24, 2021
California
1 review
0 helpful votes
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Beautiful bunch
November 26, 2021

Arrived on date arranged. They were very fresh with no open heads, came out beautifully over the next few days and last well too. Thank you

Date of experience: November 24, 2021
Qatar
2 reviews
0 helpful votes
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Robbery
November 24, 2021

The flowers delivered were nothing like the flowers on the website, they were very poor in quality and the bouquet looked cheap.
I informed customer services and sent photos I was shocked when they said the flowers were fine. See for yourself.
I wish I had read the reviews.
Avoid!

Date of experience: November 24, 2021
GB
1 review
0 helpful votes
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Fantastic service
November 25, 2021

So easy to order flowers online
123 and it's done.
Delivery prompt, fantastic service.
I would recommend to everyone.

Date of experience: November 24, 2021
Poland
1 review
3 helpful votes
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Took my order and failed to deliver
November 24, 2021

Very bad experience. Took my order and emailed back in a few hours ( when I'd missed other same day options) to say they couldn't find a florist to fulfil my order. No offer of alternatives and then to run salt in it. It takes 3-4 days to refund me. My wife passed her driving test and I'm working away! Terribly let down.

Date of experience: November 24, 2021