On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Surprised my mum with flowers for her birthday she was thrilled to bits with quality and also chocolates that came with it ( she didn't know they were a freebie) have ordered before and will defiantly order again from you will recommend to every one I know
Good offers, Fast service and Fresh flowers!
I can fully recommend eFlorist, better compared to others!
I've used this company loads to send flowers to my mum, they have always been brilliant.
This time though the flowers were never delivered. The card they said was put in the door was not and the porch they said they left the flowers in doesn't exist! So my mums suprise was ruined because I had to tell her I had sent them, then she had to search all around her garden & bins she is 85 so shouldn't be having to do that.
Tracie
Excellent service. Item ordered on Saturday delivered the next Day Sunday, at the time advised.
Really nice blooms, only in bud, so will last a long time
Absolutely disgusting they said they have delivered the flowers spent quite alot of money on them and never received them would not advise using this company atall terrible customer service
As a first time user, I was glad to find the prices and variety better than other online portals. The delivery was on time despite the snowfall.
Great quality, top notch customer service and amazing prices. I've bought 3 orders so far and my girl has been happy with all of them. Definitely my go to place for flowers of any ocassion!
Can't fault, quick delivery amazing service and beautiful flowers + free chocolate what more do you want
Very disappointed and very poor value.
Only gave 2 stars - 1 for ease of order, 1 for delivery on time.
Perfect flowers and easy for a dad who needed to impress his 21st birthday girl daughter… she was impressed thanks you x
Excellent service easy to use site wonderful great thank you very much will recommend to all my friends
Sent these last minute & they were with the recipient within a couple of hours. And she loved them!
Will definitely use EFlorist again!
The flowers I sent my daughter were beautiful but no chocolates inside the damaged box. The driver did not knock on door just left at front for all passing to see.
Brilliant service quick delivery next day. Flowers were gorgeous & I love the different items you can add to make it more special. Mum loved the chocolate & the little bottle. Thank you
Great online florist, flowers arrived in perfect condition and were a success. Good price and fast delivery also. Many thanks x
Ordered flowers for my mums birthday as she is in Scotland and I am in Australia. Her birthday is almost finished and she hasn't received them. I've also not had a delivery tracking email as per the website information. Not impressed
A truly fabulous selection of roses in the "Because" bouquet. Wonderfully fresh tight buds that should give a display for days. Excellent service and delivery. The added gift of chocolates was much appreciated. Thank you
Excellent same day delivery service. Delivered to my darling friend within 2 hours which was fantastic (as she had just received some upsetting news and I couldn't get to her). The flowers were beautiful and overall a perfect service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members