Paid for items and $13 for shipping received one 1of4 items on the date! Then they lied like I could get my money back just to try to give me the run around! How can you sell items for weddings and events and not ship the items! Knowing that the dates are set in stone!
I gave these out for our baby girl's Baby Shower and people seemed surprised that they are also soaps. They're that lovely! My only concern is the lack of scent. I ordered two different scents and couldn't distinguish either.
I love this company! I have placed several orders for items that I needed quickly and they came earlier than anticipated. Everything I received was of high quality! I will always use them for my party needs!
The product (silk roses) looked absolutely NOTHING like the picture. I contact them about returns. Operator tells me that I can avoid their 20% restocking fee by making exchange purchase. I specifically asked if the amount of the exchange had to total the same and was told the amount DID NOT MATTER. Made a small purchase and sent the order number back with the return. Still charged 20%. Contact them again and and this time I'm told exchange has to be 50-60% of original amount which they claim is "standard global practice". This is stated nowhere on the site!
Ordered items for a girls party! Great quality not thin! I ordered table cloths table runner and plastic shot glasses! And everything was good quality I definitely would be coming back to order more things for Christmas party!
I am NOT impressed! I "chatted" the day before to make sure my order was on it's way and they could not confirm. I chatted with a girl who stated I would have the product on Friday. When was not delivered by 4 PM, I called UPS and they stated the order was not shipped The girl on the phone stated there was a label made, but it was not picked up. WHAT! I even paid for expedited shipping. Some how, some where, my order was lost? EFavormart stated it was shipped and UPS had it. On Saturday helpers were coming to my house and we planned to put 275 wedding favors together. I asked if I could pick up the items and Ricky (customer service) stated, "Not on small orders." WHAT? I asked if someone could deliver it- I live 15 minutes away and work around the corner; he said no... The order should be here next Tuesday! Poor customer service. It seems like they do not know what they are doing! Very disappointed!
They do not stand behind their products. Items received were damaged, and this is the response I got from the company:
Dear Customer,
Thank you for contacting us.
We apologize for the inconvenience caused.
Both the plates are not useable at all, if you can use them as is then we are willing to you refund you 30% off the item price of the two plates or we can reship you the plates.
But, if it breaks again in transit then we will not be able to reship or refund.
Please feel free to contact us if you have any additional questions.
Sincerely,
Randy
The items were not packed well the first time, I highly doubt they will be the next. I paid alot of money for this item and not my choice is to find something else! Dont trust them. They subscribe to poor business practices.
I order some carnation flowers from this site wanted lavender and picture showed lavender and they sent pinkish red not lavender or no where in the purple family contact the on line chat the rept was very rude and basically said I can return but I will be hit with a 20% restocking fee... not to mention the flower are miniature size... stated they do not have a phone number to contact them...
I ordered several different colors of the cloth napkins and I love them. The colors were very nice along with the quality of the product. I would recommend this website! I also received my products very timely! The orange ones looked awesome on my table for Fall.:-)
Excellent room decor. Goes right with the scheme of thos in my apartment. I had a hard time finding a vase but I found something that did not require a lot of space. Thanks a million for helping me to decorate my apartment.
I am very satisfied with the disposable masks. I purchased the mask for my parents that are elderly so they can consistently switch them out. I am grateful I ran across this website while I was on google and with a great price attached to them!
I received my order before the expected date, which was a great deal for me especially since I needed the items for that weekend. The chair covers and table covers are a great quality as well, definitely happy with my order.
With the requirements of wearing a mask now a days, I wanted one that was fun. This mask is SO much fun! It has multiple color options and settings. It is well made. The lights go evenly throughout the mask. It is rechargeable and comes with the charging cord. With the buy!
I found efavormart online when I was searching for decorations, etc., for my daughter's wedding. That was 10 years ago, and I have been a customer ever since. I have never had a problem with any of the orders that I have placed. The shipping is fast, and the products are just as they have shown them to be. I have a small business and I also have helped decorate for many weddings thru the years. I will gladly continue to order from efavormart!
When everyone else was out of 3/8 inch ribbon, these guys still had most of the colors we wanted... and it only took a few weeks to get the colors that were sold out... they emailed me as soon as they did have the missing colors and it was so simple to order thru the link in the email. And the price was still lower than any place else!
I got a great deal on my tablecloths and fast shipping. You can't ask for anything more and I'm on schedule to have everything I need for my up coming event. I just love the great deals and check them out get your next deal as well.
We needed to add a backdrop to cover the band during a wedding. Ten days, and I ordered the perfect shade of blue tulle to bring color to backdrop. I was given the option of shipping and of course chose ship now! Lol
The blue tulle added color and made the backdrop perfect!
Prompt shipping, great emails to let me know about shipping and all was perfect.
I bought different silk flowers (roses, lillies and irises) to match my party theme color. I later wanted to reuse the white and red/black giant roses my niece's sweet 16 but the site ran now and my niece's party would have past by the time they could re-stock. But I will definitely be first in line when the new flowers come in. I'm just in-love with the flowers, the flowers look good on photo and I can detach the heads to stick on styrofoam. Price-wise, 4 bunches of their flowers costs the same as 1 bunch of fresh ones.
BEWARE! Don't buy, the customer service is awful and the product quality is very poor.
I received defective products and they suggested I use paint to repair my charger plates instead of offering a full refund of shipping and product costs!
The chair covers are exactly what we were needing without spending a whole lot of money renting them! We got 200 chair covers and got them within 3-4 business days! I was amazed and I am super pleased with my experience!
Overview
eFavorMart has a rating of 3.1 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFavorMart most frequently mention good quality, table runners and baby shower. eFavorMart ranks 1st among Wedding Planning sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members