I ordered favor boxes for my shower but they ended up being bigger than I needed, so I started the return process online and had to wait for an email to be sent with return instructions. The instructions stated the following: "1. Apply a store credit for $10.00 on your account with no expiration date. You will be able to use this credit on your next purchase, or on any future order. You will also no longer need to return the product(s) back to us. If you would like this to be done instead of returning, please reply to this email with your confirmation. However, if you still wish to return the merchandise, then please use one of the following two options: 2. Use the return label(s) attached to this email. You will just need to print the label, attach to package and drop it off at the nearest station to receive the following refund: Refund details; Returned items: $21.60; Return shipping: $15.28; Final refund due: $6.32
3. You can also select a shipping courier of your own choosing to return the merchandise back to us enclosed with the Return Merchandise Authorization form at: Ya Ya Creations ******* Railroad Ave City of Industry, CA *******
You will then receive the following refund: Final refund due: $21.60" So after reading this intense, complicated return process, I went with option #3 which still put me out money. And after all this, USPS stated that the address (which was 100% correct) was undeliverable because it wasn't a business. Sketchy? I think so. After a few emails back and forth I basically was told I will not be receiving a refund because USPS lost my package and to contact them. That is GREAT CUSTOMER SERVICE, let me tell ya! NOT! So now, not only am I out on the original item, but I paid to send it back too and got nothing for it. But this business really benefited didn't they? I took the time to write this because I want people to know what their return process is since its not stated anywhere on their website. I also want people to know that I really don't think this is a real business and possibly a scam? I think is super unprofessional and I should have been send a refund regardless of what happened with USPS. I did what I was supposed to do and it is shows very poor customer serve and unprofessionalism on their part. Had I just received my $21 refund I wouldn't have posted this long review but if this prevents someone from not shopping here it was worth it!

This was a great and sturdy product, will be using to make my own sanitizer, these are perfect size

The linen tablecloths, linen napkins, satin runners, and napkin holders - EXCELLENT quality! Yes!

SATISFIED customer. Could have been packaged in a larger box to alleviate the damaged candle rings.

WHAT A DISCRACE

The fraudulent business practices of Ya YA Creations ranks them among the scum of the internet. It was my experience this last July 18th, to lend a helping hand to my older sister, with a wedding thrown for her daughter and my niece. I arrived a day before the wedding to help with preparations for the reception. What I found was a mad and unnecessary dash to beat the clock, as my sister had to make a last minute purchase of 25 replacement table clothes which would need ironing… all a result of Ya YA Creations' failure to ship what they promised. Now mistakes are made, it is not uncommon to order one thing and receive something entirely different, quite by accident. However, this was not a case of mistaken order identity. My sister ordered a single tablecloth in March of this year so that she could examine its quality. Because that tablecloth was in new and acceptable condition, she put in the full order. What she received appeared to be 25 used table clothes, nearly all of them stained by something appearing to be grease and possibly rust based. It was unclear as to whether the stains were the result of prior use or a problem in manufacturing and/or packaging. Ya Ya Creations' mistake in shipment, lousy customer service and dishonest response was absolutely appalling. Adding to the frustration was the need to iron the replacement table clothes purchased, last minute, at various Walmart stores. I personally ironed many of the replacement tablecloths until after three in the morning on the day of the wedding. Ultimately, at issue here is the despicable response of Ya YA Creations in their attempt to paint themselves as the victim in this case. Frankly it makes me sick, because they know how maliciously dishonest they are being, yet they have attempted to get away with it. After lodging her initial complaint with Ya Ya Creations, my sister was told that they felt she had used them, but if she was to return them, she would be reimbursed for their cost. The fact is, of course, that she did not use them, but returned them in the same condition they arrived in. When Ya YA Creations received the merchandise back, they then refused to reimburse her, claiming that she had used them. This is all very interesting, because at this point they had possession of the tablecloths rendering her unable to prove to anyone their condition. So she is now out the cost of the tablecloths, $227.20 and the shipping cost of $40. Ya Ya Creations' bogus claim can not be proven, and there are several witnesses that can and are attesting to the condition of the merchandise when it arrived. The BBB now has an open case with this horrible excuse for a company, and many of us will be lodging separate complaints on appropriate web pages like this one. Interestingly, there already exists on various sites, enough ammunition to alert the public, but we can not help but add fuel to the fire that will hopefully keep the consumer away from Ya Ya altogether. This kind of consumer abuse has risen to new heights with the advent of the internet. Precedent needs to be established, because thievery via the internet highway is no less robbery than thievery on our streets.