eFavorMart

I buy linen from Efavormart all the time for my event design business, I absolutely love efavormart linen and I highly recommend.

I was very pleased when tge banquet chair covers came in. Very nice quality for a very reasonable price!

I own a small business in Toronto, Canada and found efavormart.com while searching for cheaper products. To make the long story short, they sent me the wrong product which does not match the product photo they posted on their website. I contacted them 10 times in total via email and live chat service (they don't have a phone number for customer services). They only responded to some of them, never clearly answered any of my questions, and kept insisting that they were right even after I sent them pictures of what they have on the website and what I received. It was talking to a brick wall. How can the first thing a customer service representative tells a client is "We sent you the right thing" without even asking for a proof or simply just asking "What is wrong"? Prpducts they sent me are no use for my business and without admitting that they sent me wrong products,

1) They offered me a refund but refused to pay for shipping
2) They changed the product photo the very next day

Guess what? I actually thought they might do that so I clipped their webpage on with the date stamped by my anti-virus program. I caught them red-handed. I can't believe they actually changed the picture to cover up their mistake. I've already filed a report to the BBB and I'm looking for other legal avenues to fight them back. I am also going to contact my credit card company if there is anything they could do since this is clearly a fraud. Obviously they won't be scamming everyone but there are many cases reported online and please do not buy from them and take a chance. They do carry cheap favours but hey, you could be the next victim of their fraud. Please do not take a chance which could possibly ruin your special day!

I wish I would have read this site before ordering

I ordered 70 silk sunflowers for my daughter's wedding to use as placecard holders. ( $ 24.98 + tax and shipping). Such a deal right? When the flowers came they were in terrible condition 3 were "heads" only with no stems, folded and crushed petals. I counted there were only 64 total sunflowers in 4 bunches 25, 14, 13 and 12.

So I called. I was told that they could not send individual stems so they would refund me $1.45 the prorated cost of the 6 flowers I was missing. I asked them how that would help with the total number of placecard holders I needed, I didn't want money I needed the flowers. They then offered me 50% back again I asked how that would help with the total number of placecard holders I needed. I then said they could pay and I would just return them, after all it was thier mistake and I would reorder They said no and if I returned then I would get charged a 20% restocking fee! Raelly? I have to pay for their mistake. What? After an hour on the phone and my threatening to go on Yelp, facebook, and call my credit card to cancel payment, they finally suggested that hey would send me another shipment of 70 flowers for only $11.54. I told them I would just be throwing out 64 flowers and suggested AGAIN that they just send me one bundle of 12 or 13 flowers for free. It was their mistake. They refused and promised to double count the flowers to make sure there were 70. So fIne I just got my shipment of 70 new sunflowers all folded and squished. Oh when I counted there are only 68! Lousy customer service. Just out to make a buck! Never ordering from them again. It seems they have changed the name and city of the business, maybe too many complaints?

If you are reading this review, you are most likely considering E Favor Mart/Ya Ya Creations/insert one of their many other business names here, for some sort of supplies for a special occasion. If I can persuade just 1 person from looking elsewhere, the time I spent on writing this review is worthwhile. I came across E Favor Mart while doing an internet search for frosted votive holders for my upcoming wedding. When I saw their prices, I quickly placed an order for frosted votive holders as well as candy scoops. I received my order promptly and was excited to see the votive holders and candy scoops. However, my excitement quickly dissipated as I heard glass stirring inside the box. I opened the box to find almost half of the votive holders were broken. In addition, I immediately started questioning the size of the votive holders that were intact. I attempted to fit either a votive or tea light candle in the holders and neither fit. I reviewed the website description, which clearly states a 2" diameter, pulled out a measuring tape and measured the outside diameter at less than 1 ¾". In addition to the size being misrepresented on the website, these do not suit their intended purpose. My disappointment with the merchandise didn't end there. I removed the candy scoops out of the box and out of their opened packaging and immediately noticed scratched off paint and broken handles. The candy scoops were shoved in a very small space between the box itself and the boxes of votive holders. It's no surprise these arrived broken. I emailed customer service promptly as I found there is no phone number listed for this company. A day passed, then 2, no response. I contacted the company via live chat instead and spoke with Christine. Christine offered to send me replacement votive holders repeatedly. Christine failed to comprehend that these "votive holders" do not indeed hold votive, or tea light candles and are useless to me, broken or intact. I was offered a refund upon receipt of the merchandise, but would only receive 80% and would be responsible for return shipping. I asked to speak with a manager and was told I would receive a call within 2 hours. More than double that time has passed, no call, and yet, I'm not surprised at the lack of response. I'm now pursuing this issue with the BBB. Ya Ya Creations has had 51 BBB complains in the last 3 years, 33 in the last 12 months. Those numbers speak for themselves.

I felt taken in by your return policy. It should be stated more clearly that it cost so much to send back! I ended up with a $5 credit and now have to take the time to list and resale! Hopefully i can recoup my money back. Severely disappointed!