eDreams

The process was fairly standard but wha I realized that one of the dates mas wrong and tried to change it things became much more complicated and I'm still waiting to see if my changes have gone through.

I made a reservation and froze it. When I went to unfreeze and pay for the ticket I was unable to do so even with 45 minutes of help from customer service. In the end I just started fresh and ordered a another ticket and paid right away.

Overall process was smooth and easy. I just didn't agree to a $10 monthly fee subscription of any sort. Why this was added I don't understand. I'm now worried that you're going to charge me anyway even though I declined the subscription. Untrustworthy companies usually do this type of shady sales activity.

My experience came out of trying several different "travel offering" groups with quite different approaches, some contradictory (to me) information, and some confusing sets of decisions to make to decide what to go with (whether it be travel dates, different options on baggage, seating arrangements, etc. I've been travelling international both professionally and personally for over 50 years, and I have to say the organisations offering travel online have become far too complicated with far too many choices.

Not sure why I am being charged £89 by eDreams? All I think I have signed up to is the purchase of a return ticket to Rome in July? But I now note a debit on my PayPal account and cannot remember to signing up to any membership? Can you let me know soonest

We tried to re-book a flight with the flexible reservations option we purchased but 3 agents were unable to help us. The 4th and last agent suggested the solution that finally worked and we were able to get the flights that worked for us. Most all agents talk too fast and I spent 2 days getting satisfactory results.

Booking with E-Dreams generally works very well, that's why I do come back.

Just one thing irks me: The algorithm that sometimes (in fact: often enough to reveal a pattern), just before finishing a booking (not before), tells me that unfortunately the price has gone up during the booking process (usually by 50-100 USD/EUR/CHF), and asks whether I still want to book it ("You're so close!"). On some occasions this happened repeatedly, for the very same connection/date/time - so it's quite obviously fake, the price had not gone up during the booking process. I now routinely stop the process immediately at that juncture and go to another site. E-Dreams sister companies (Opodo, etc,) do the same thing, in different colours, but visibly employing the same algorithm trained to nudge you. Not cool - just stop it.

The booking procedure is too long, and what is really annoing is the everything is an extra cost. Absolutely everything. And the prices are not low. I booked 14 day trip to Zanzibar - checked luggage not included. We travel as family, you want to sit together? Extra! And quite a huge amount. And so on, so on... total price was not 4200 eur, but 5600 euro! And until now I don´t know if f. E. the meals are included. I really hope so... it was my first and probably last booking via eDreams.

I was on a search for convenient flights and eDreams proved not only to be the best value but also it was prompt in providing me with all the info needed for a smooth booking.

I didn't canceled my trip from Koh Samui to Bangkok, please confirm, that our flight 25/03/25 like expected.
I don't know why we need eDreams, if I can't contact anyone to ask question, if I have.
You must add a chat with real persons, that customers can ask questions...
Why I get messages about a cancelation, if I didn't cancel nothing?

I am new to booking my flights online, but I was still used to going to an agent and getting everything confirmed. I would give you a different rating once my trip is over and done with and everything goes on without a hinge.

Besides long waiting for confirmed, the confirmation has no ticket numbers. Therefore, more time is consumed searching/ asking around for it.
I suggest that it should be more users-friendly and the ticket numbers should be sent together with the confirmation.

Actually all is good and easy. Only worry about one thing that we complete booking and paid for flight tickets without registering through passport details.