Overview
eDreams has a rating of 4 stars from 11,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Yes the Prime deal was stressful although now ive read the benefits I think I'll keep it. And way way too many attempts to make money. You absolutely should NOT have to pay for set choice.
But value for flight is excellent. E Dreams always is there at the end of the day so thanks xxxzz
I know from past experience and now that eDreams is a well established business which I feel does its best for customers including developing innovative and money saving schemes like Prime which suits a lot of people as its membership number reflects.
My experience on this occasion involved a cancellation which had very justifiable reasons and was treated as such.
Thank you
Ken Harrison
The system is friendly to fill in but after the payment I was confused because it took 24h to get confirmation and without a formal air ticket. Is it possible to improve the system? For me it was the first time.
Good interface, good application and with discounts according to what was requested. I appreciate being part of this group. Keep it up, Dreams. Thank you very much.
Everything went well. No bad experience. I booked my flight on the 17th and get confirmation email straight away. Everything was legit. No fake no scammed. Just real authentic business..
First time I do booking out of experience on air line foreign or national I have self confidence to do booking again on next journey and advice friend s to take the same way.
Dear Hoda,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team
Unable to cancel my never-wanted subscription, contacted CS and was assured it had been cancelled. Of course it never was and months later they are still charging me for their valueless "services". Despite reporting to every entity I can think of, they will force me to CANCEL MY CREDIT CARD and have another one re-issued. A tremendous inconvenience. Thanks eDreams crooks
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was very straightforward, I was able to book a flight without any hassle. The options for flights were varied so I was able to get one that suited our needs.
I was given options for hotels at a discount but did not need this. It was however great to know about the hotels and other discounts I could have made use of.
I will never be booking with this company again. I tried to change my hotel and said that I could not! I wasn't asking for a refund just asking to change my hotel because the one I got after reading reviews was not safe for a woman to be staying at. They said it was against policy. Total Bull$#*!! You call and you can barely understand who you are talking to. Its ridiculous! Then they don't show all the fees. It never showed you had to pay a $60.00 Resort fee per night. We would of been paying double the price if we stayed with that hotel. No thank you! NEVER AGAIN BOOKING WITH THEM!
Dear Jessica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We were told if we needed to switch drop off location we could. We called and asked for a change in airport and time, received permission and was charged an additional $600. No one told us there would be extra fee, especially one that large.
Dear Tyson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Got scammed into a prime membership and they claimed they had no record of me when I called to cancel the membership. Terrible website, Terrible customer service.
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The guy(customer service representative) wanted to keep me in premium membership at any cost, including telling me that I cannot cancel. I couldn't have him cancel my premium membership until I told him my bank will block Edream. It was horrible experience.
Dear Narine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
EDreams - one of the many online travel agencies - is a total scam, and will do anything to take your money and avoid giving it back. I have had trouble with every single booking I've made through them. Most recently, I had trouble with a booking, which should have been covered by a benefit I had as a Prime member. I had to spend hours on the phone with them until I got through to a senior manager named Piyush. This man was a liar through and through, and made up anything he could do avoid honoring one of their booking benefits and giving me the hundreds of dollars of my own money I was rightfully owed back. He insisted his hands were tied because of 'the terms and conditions'. Well, when I checked out the terms and conditions for myself, I found he had totally lied about what they were. I had to read them aloud to him, at which point he insisted it must have just been changed and he didn't know about the policy (despite being a Senior Manager), because 'it's a weekend'. This company is a scam, and will steal your money. Their customer support will - like Piyush did - lie to your face as they steal from you.
Dear Jacob,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Edreams is reliable, they react quickly. Last time we booked tickets everything was o.k. Booking is more difficult because of the many commericial messages. What do I need and what not, what is necessary and what not. So I had unwanted a subscription to Prime. I thought I needed it for booking. But it costs € 89 a year.
Dear Marion,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good options. Too many questions and offers. Too many questions. For me it would be better being specific and allow to finish transaction and then offer accomodation, car rentals, baggage etc
For sure eDreams Prime got me the best prices better than any other websites or airline. The app was difficult to navigate and kept jumping and changing the fare until I signed out and back in.
The trip was enjoyable, the services were wonderful, and the treatment was great. Thank you for all the services you provide for the comfort of customers. Thank you.
My experience with eDreams that I've got in several years since I am using it, is excellent. It has always been easy. I always got what I wanted. Even when I needed support, the team was efficient. I am happy being a Prime member.
Booking through dreams offered me a range of flying options even combining airlines. This helped me to choose the option that suits best for our timings and budget. The process too was easy and not complicated. I recommend dreams for booking flights.
I wanted to travel by bus to Dar because of high flight prices but when I casually perused through your website, I saw an affordable ticket and I changed my mind to travel by air. Thank you
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care