Overview
eDreams has a rating of 4 stars from 11,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
It was great that they managed to find affordable flight options, as it made traveling much more budget-friendly. Saving money on airfare allowed them to allocate funds to other expenses, such as accommodation, food, and activities. Finding cheap flights can make a huge difference when planning a trip.
Efficient company, secured my flights to Bolivia immediately when other websites kept losing them. Confirmation took a while to come through, but overall would recommend.
I did not get a positive response for a second booking and so I tried again, only to be told that it was the same booking that had gone through. At least it understood that, but I might, inadvertantly, paid for another booking.
Dear Eliot,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Well it seems like a good and better agency. Although this is my first time of buying ticket online but through my search it is cheaper than most flight agency from my point of view.
You should also send etickets. I had thought maybe it's a scam since it was my first time. I only found out when I got to the Airport my heart was beating fast
Dear Tichaona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Chatting with human didn't result in the cancelation requested. The phone number provided goes straight to voicemail. Its frustrating, now trying emailing
Dear Nina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I called three times to cancel the prime membership that you guys automatically signed me up for and this is out of this universe the way I was treated by the customer service rep after 35 minutes he hasn't canceled it giving me all kind of reasons to keep the membership And afterwards smiling. He put me on hold that I had to quit after an hour cause I couldn't wait anymore, I guess my only option is to disputed with a credit card.
Dear Marian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked my flight to the UK from Kenya as my mother was not feeling well and had been admitted into hospital in the UK. She took a turn for the worst and her prognosis was not good so I decided to request a change of date. I completed the online request and this was dealt with very quickly and efficiently. The day after submitting the request my new date was confirmed. No stress and no hassle.
This is the first time I book a plane with this app and despite I chosed the option to change flights, when I tried to do it by phone, the agent told me I must change both flights but I only want to change the go flight no the return... so I have to keep what I had first chosen.
Dear Lourdes,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I looked for the order after i made the payment on agoda, nowhere to find the transaction trace on agoda, no email confirmation immediately after the transaction. Later, found out i booked through a link from agoda app, this whole thing look like a scam.
Dear Huaidong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I made the booking with EDreams because i unknowingly had subscribed annually to prime membership.
I was told i could get a voucher back for half of the money paid, but i had to stay a member and book again to use it.
When i did book i got my prime discount but saw nothing of the refund voucher that was promised.
I tried calling to speak to someone twice but had to hang up after waiting for an answer twice.
So I am not very impressed as i was obviously lied to in terms of the refund and theres no customer support to help.
Dear Darren,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
During searching my details are not retained for multiple searches, meaning having yo repeatedly input the same data. This is the same for flights and hotels. I'm sure there is a quick fix for that.
You go to buy a flight and then it stresses you out with "the prices will get up" or to pay for many insurances, seats, cancellations... and that stresses you a lot. The first price is never the good one.
I've been utilizing eDreams app for little over a yr now & I've found the best deals - international & domestic. I'll continue to seek out Dreams first for my travel needs.
I was surprised when I searched online to book for my upcoming flight from Kuala Lumpur to Singapore for both my wife and myself through eDreams with a low and cost effective air tickets including a further surprising attractive discount.
I had a mini panic attack when I was paying my booking and it just got stuck on the payment transaction page. I was alerted from my bank that the payment went through but my screen on the edream sight did not change and did not show that my transaction was completed or not. But a couple mins after I received an email from edream and the plane company I was booking.
Dear Kayla,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All in all good experience and good service and deals.
Discounts are good with a wide choice to choose from.
Used them several times now, never a problem.
Good and fast but the price are expansive and I couldn't reserve the seats.i was forced to go on Turkish Airline to reserve the seats. I couldn't do the travel insurance on Turkish Airlines because they don't do this for Romanian citizens. Please let me know how I can do travel insurance. Thank you.
Went pretty smoothly, some minor issues but nothing a little reading and common sense couldn't resolve. Saved about $50 booking through eDreams instead of directly on the Spirit Airline site.
It was a smooth and easy check out. I enjoyed the way. The flights were displayed, and that I was able to pick the cheapest one instead of having to look through all of them.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oscar,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team