Overview
eDreams has a rating of 4 stars from 11,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Went pretty smoothly, some minor issues but nothing a little reading and common sense couldn't resolve. Saved about $50 booking through eDreams instead of directly on the Spirit Airline site.
It was a smooth and easy check out. I enjoyed the way. The flights were displayed, and that I was able to pick the cheapest one instead of having to look through all of them.
Don't think that customers are fools. Don't use reservations to cheat. I will not use your website to book air tickets next time. I have bought air tickets from your website three times before. There were no problems with the previous reservations, but this time my experience was very bad. After the reservation was completed, I did not get confirmation from the airline for a long time. It was simply a fraud. The so-called ticket confirmation code could not be found on the airline website.
I will tell my friends on X and Facebook about this experience.
Can contact CS to arrange for wheel chair assistance. Vietjet is not friendly with handicapped person (need wheel assistance). Going up the stairs to the airplane is not for a handicapped person like me
Dear Frechet,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
They promise coupons that don't exist and don't work when it comes to applying them, even with the fine print. You call on the phone and he doesn't know what to say. I will never go prime again. They are scammers
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking was easy but there was no space for my frequent flyer number. After the booking there is no way to add it. I will have to discuss with the airline and this is inconvenient for me.
Please I need to know why I got a discount yesterday to my account, I have not authorized anything, I did not subscribe to anything with you, I do not want or money returned to my account and cancel whatever you think I have with you.
Dear Danny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The bouking operation was quite easy. But afterwards I would have preferred to have less formalities:
App to follow my booking and to get check-in, call to the aircraft to be sure that there are no problems, Qr Code etc...
Dear Rosa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My Prime membership has easily paid for itself in the savings I've made on flights and hotels.
The staff on eDreams helpline are very helpful and always resolve any problems I have encountered quickly and in a friendly manner..
The app is very easy to use, provides shopping guidance, offers great deals, is very intuitive to use, and also helps organize your trip from start to finish.
So hard to book a flight with you, I'm not a technical lady and it took me all day to do this, only to have no clue if I'm going on 17 of Apr and how I'm going to go in Amsterdam when I get there I'm really mad, anxious and scared I'm going to get lost somewhere
Don't know why because code promo not used when I bought the fly booking. Sad
Don't know why because code promo not used when I bought the fly booking. Sad
Dear Sello,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
One cannot get past being forced to accept Amazon prime! I do not want Amazon prime. I now have to go out of my way to cancel it to evade the automatic debits! This has been on rip off Britain and hasn't changed since.
Dear Dyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A few wee hiccups at the beginning with not having used the site before but once in and purchasing, all very simple
It was ok, just I have been charged twice of the price maybe error in my part. Can you refund it please
Dear Nafie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have received flight info from edreams but no copy of my ticket as issued by the airline. Are you not supposed to send me this?
Thank you
Dear Par,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have used for many trips before, and it has been good, so I will continue using it, but don´t force anyone to write 50 words in this reply, please!
I received my travel details only two days after I made the booking. When I received my travel details, my last name was spelt wrong. It was rectified after a couple of phone calls. I never received boarding passes before hand and had endless problems at the airport. I did make numerous calls to BA to make sure I'm am truly on my chosen flight.
I could only print my boarding pass at the airport but at check-in, I was told I have to purchase a luggage allowance. When I booked through e-Dreams, there was only an option for one "checked-in bag and hand luggage" and NO option for cabin luggage.
At the airport, they eventually took my bag just to get to Security and they didn't want to let me through (with my boarding pass in my hand). Ater 10 PM, I AND a few other were told we were not able to board. At 11PM, I was allocated a ticket for 24 hours later later and given a hotel voucher. I was told to come the next day.
I've lost one whole day and missed a wedding I was supposed to have attended as I only arrived at my destination a day late. On my return to the UK, I called BA to make sure I have a full luggage allowance and this even showed on the BA app but once again, when I booked in my luggage at the airport I was told I have NO LUGGAGE allowance! I don't know what to problem between the e-Dreams company and British Airways is but this needs to be addressed. You have caused me an horrendous amount of stress and was the cause of me missing precious memories. I will have to think very hard if I will use your services again. I am totally and utterly disappointed with the service I received.
Dear Riona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Using this page to buy our airline tickets was fairly easy and it offered a very good price, it will be better if steps are reduced in order to make the purchase easier and seamless
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Huimin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care