Overview
eDreams has a rating of 4 stars from 11,095 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Using this page to buy our airline tickets was fairly easy and it offered a very good price, it will be better if steps are reduced in order to make the purchase easier and seamless
Always great prices and excellent service.
Many options to choose from and notified
Rate anyway if there are any changes.
Unclear as to booking solid of conditional, it appears check in is up in the air with or without app?
Best price I could find hope to find better prices in the future a special that we use this service every 3 months
Very satisfied, you inform me all the time letting me know and it makes me so happy specially when you text me saying to me the gate number which really really I'm happy with your service and definitely I use you again and again and again everywhere I go, thank you so much
Dear Rachida,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
But I have problems to tap my address as I am not in America.
The app is friendly and very humane, each step is clear, just follow it
Everything was great and efficient. However, I also received a follow up email from the airline with booking information. However, the airline greeting was not my name but a passenger on my reservation. Additionally, the name in the billing section was not my name, but the passenger in the greeting. Also the billing name was connected to my debit/credit card. I'm not sure how the airline got that mixed up. That is concerning for me. Especially, since it's the airline that's has the information incorrect. I assume that the edreams staff sent the wrong information to Vueling Airlines. I would greatly appreciate a follow up response confirm Vueling's information is corrected, before my flight.
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The information was sent fully and precise. I had some problems using the app at the beginning but now it is all OK. Thank you edreams. Com
Good and great choice. I got the perfect deal for my flight to ahmedabad to singapore with return too and also I got a promo code for my hotel booking and That's why I get a very good deal on hotel also. I recommend everyone to book flight and hotels
Good flight deals, fast and reliable, worth a try, lam looking forward in enjoying my flight experience with them
I found the process of making my booking very user friendly and efficient. I would recommend it to others
The voucher code provided by eDreams is non-functional. I was informed this is due to a US/Canadian market issue, which appears to be a system error on eDreams' part, not a user error.
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The flight was cool. The hotel was disgusting from top to bottom i have no more to say
This deal was so cheap only because of how disgusting the hotel was i ca. Promise
Dear Ayhan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I din't receive the boarding pass promissed. I had waiting for the bording pass, after on-line checking,
Furtunatelly a meet kind people that helped me at airport.
Dear Malgorzata,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Everything was very easy and simple to book thank you. It didn't take long for me to find my flights and book them and the amenities on the plane to book ahead of time was very nice.
I book flight through e dream it was great and easy I talk with customer service regarding of prime membership she did easy Thanks for support
My booking included two flights:
1. Colombo to Kuala Lumpur on February 5th at 10:25 AM (which was canceled automatically).
2. Kuala Lumpur to Singapore on February 5th at 6:30 PM (which remained confirmed).
Since the first flight from Colombo to Kuala Lumpur was canceled, it was impossible for me to board the second flight from Kuala Lumpur to Singapore. The booking structure was incorrect, as both flights were interdependent. I had booked my ticket only one day before my travel date, trusting that the provided itinerary would be valid and feasible.
Dear Nagel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team