business logo of DressLily

DressLilyReviews 4,652

2.4
How would you rate DressLily?
grey star
grey star
grey star
grey star
grey star

DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
Guatemala
1 review
0 helpful votes
Follow Christian C.
Unfollow Christian C.
Send Message
Share Review
Report Review

It is a page with a variety of products at good price in my opinion are very good

Date of experience: September 9, 2014
Sweden
1 review
11 helpful votes
Follow Isabela y.
Unfollow Isabela y.
Send Message
Share Review
Report Review

That is awful
September 9, 2014

That is awful
The qualulity is awful
Every thing is awful
I couldnt belive that it is the same dress
I cant find any similarities between them
And also its torn.
Please never ever buy anything from this site

Date of experience: September 9, 2014
CustomerService R. DressLily Rep
over a year old

Dear Isabela y.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

New Zealand
1 review
8 helpful votes
Follow Patria L.
Unfollow Patria L.
Send Message
Share Review
Report Review

Never ever buy from this company! I am from New Zealand and ordered some clothes from them online. Every single item was disgusting! Now I am not stupid and I realise that for the prices that they charge I was never going to get a perfect item of clothing but what they sent was absolutely laughable! The sewing was atrocious, in fact I could sew better which is really saying something. One dress that looked like a thick structured fabric in the picture was infact a flimsy satin mess that looked as though it was the lining for the actual dress itself. One of the cream tops I received has ink stains all over the back and for some reason the necklines on all the garments I ordered are high and tight when they appeared low and floaty in the pictures on line worn by European models not Asian models! I am only a size 8-10 in NZ and I did order larger sizes so their sizing is way out!

Please do not waste your time and money on these people. After reading other negative comments I am guessing that I probably wont even get a refund as they obviously try to make it as hard as they can.

We have a programme here in NZ called Fair Go who name, shame and contact disreputable companies on your behalf then air it on TV. Maybe that's the way to go!

Date of experience: September 7, 2014
Israel
1 review
1 helpful vote
Follow Adi M.
Unfollow Adi M.
Send Message
Share Review
Report Review

Great prices, fast process, very good service and resolution center.
Accurate description and photos.

Date of experience: September 6, 2014
Canada
1 review
4 helpful votes
Follow Courtney M.
Unfollow Courtney M.
Send Message
Share Review
Report Review

I will definitely not be re-ordering from this site. Poor quality. Sizing is way off... I bought my husband L shirts because that's what he is and they fit like a small. The packaging my order arrived in was absolutely ridiculous. 7-9 items shoved into a small shoebox! Are you kidding me? The hat I order is ruined because it was so squished! Still missing items as everything came in small bunches rather than together.

Date of experience: September 6, 2014
Canada
1 review
1 helpful vote
Follow Wendy M.
Unfollow Wendy M.
Send Message
Share Review
Report Review

I was happy with my overall experience, sizing an issue but got it straightened out. I'm happy with the items I've purhased

Date of experience: September 5, 2014
Canada
1 review
4 helpful votes
Follow Vanessa D.
Unfollow Vanessa D.
Send Message
Share Review
Report Review

Very poor quality of clothes and a XL size was actually a S. I will never order from this webiste agin

Date of experience: September 5, 2014
CustomerService R. DressLily Rep
over a year old

Dear Vanessa D.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Brazil
1 review
1 helpful vote
Follow Bruna M.
Unfollow Bruna M.
Send Message
Share Review
Report Review

I bought a coat and I simply loved it. It has high quality and good price. I received the parcel in time, around 2 months (to South America) and I had also a warranty offered by dresslily because I paid through paypal.

Date of experience: September 5, 2014
California
1 review
2 helpful votes
Follow Amy S.
Unfollow Amy S.
Send Message
Share Review
Report Review

I had a really good experience with dress lily. There was one missing item from my order, but the items I did receive are all great. For such low prices you would expect low quality, but all of my pieces were really nice. I have contacted them about the missing item, so we shall see how that goes.

Date of experience: September 5, 2014
North Carolina
1 review
0 helpful votes
Follow courtney s.
Unfollow courtney s.
Send Message
Share Review
Report Review

““I have been purchasing products from Dresslily for about 2 months now I have done some large quantity orders all products that I have ordered have arrived in the timely manner because I always do expedited shipping. I have not had any major issues with my orders. Everything is going smoothly and I will continue to purchase more items in the future. ””

Date of experience: September 5, 2014
Curacao
1 review
0 helpful votes
Follow Aiden P.
Unfollow Aiden P.
Send Message
Share Review
Report Review

My overall experience with Dresslily is good. I find their merchandise is unique, chic, and reasonably priced however their stocking and shipping system leave much to be desired. I must babysit my orders to make sure the items are in stock. They have additional promos and coupons that are definite perks but be prepared to wait at least two months for your items and make constant contact with their Costumer Service, which is prompt and organized.

Date of experience: September 5, 2014
Spain
1 review
1 helpful vote
Follow Helena H.
Unfollow Helena H.
Send Message
Share Review
Report Review

He hecho dos pedidos en esta tienda y los dos han llegado bien. Hubo un retraso en el segundo pedido por falta de stock de un producto, pero pude cambiarlo por otro.

En cuanto a los tiempos de envío, el primer pedido llegó en 3 semanas, el segundo por los problemas que comento tardó 7 semanas.

La calidad de la ropa es aceptable teniendo en cuenta el precio y además hay una gran variedad de artículos. En los accesorios hay más diferencia de calidad, unos me sorprendieron por su buen acabado y resistencia y otros son muy frágiles.

El pago lo hago por PayPal, de manera que si hay algún problema o no me llegan los artículos siempre puedo abrir una disputa y PayPal se encargará de no enviarle el dinero a Dresslily.

En definitiva, estoy contenta con las compras que he realizado y próximamente encargaré más cosas.

Date of experience: September 5, 2014
Ukraine
2 reviews
0 helpful votes
Follow Irina M.
Unfollow Irina M.
Send Message
Share Review
Report Review

Hi
September 5, 2014

Hi
I was order in dresslily many times ago.
I ordered dress and jewelry.
I like the service on this site.
Operational service works.
Fast shipping and good quality.
I advise everyone to buy on this site.

+4
Date of experience: September 5, 2014
Australia
1 review
1 helpful vote
Follow Aimee-Marie S.
Unfollow Aimee-Marie S.
Send Message
Share Review
Report Review

I bought 5 items, all dresses. All were actually really good quality and shipping to Australia was quite fast. Will definitely buy from dresslily again and have already placed another order. Great for cheap fun dresses! 2 of them were two small but they made great gifts for my housemates!

+1
Date of experience: September 5, 2014
Spain
1 review
0 helpful votes
Follow Julie V.
Unfollow Julie V.
Send Message
Share Review
Report Review

"I bought 2 items in this shop. 2 bathing suit. I did not have to wait very long and was very happy of the good quality of the clothes, which is surprising for the very low price. The only problem, big in my opinion, is the sizes. They have a scale on which you are suppose to know what size will fit you well. In my case, it was suppose to be L. But it was wrong. The swimming suits were too small. I had to order two XL. That was disappointing...
Anyway, I am thinking to shop again in Dresslily, they have gorgeous jewelry and accessories.

Date of experience: September 5, 2014
GB
1 review
2 helpful votes
Follow Nikki H.
Unfollow Nikki H.
Send Message
Share Review
Report Review

I am addicted to shopping on this site, gorgeous clothes, gorgeous shoes, I wish I could buy everything in the catelogue. As well as fast customer service, great communication and superb delivery.

Date of experience: September 5, 2014
Arizona
1 review
2 helpful votes
Follow Mackenzie S.
Unfollow Mackenzie S.
Send Message
Share Review
Report Review

I've recently purchased two orders from DressLily.com and I'm not impressed with the quality of their clothes. It took forever to get them, and I was very dissatisfied with the overall appearance of the clothes I purchased.

Date of experience: September 4, 2014
CustomerService R. DressLily Rep
over a year old

Dear Mackenzie S.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

GB
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Send Message
Share Review
Report Review

I've ordered a few times from this site, and each time I've been quite happy. I've only ordered jewellery, so I can't really say for the clothing, and I've found some cute things for quite low prices. There hasn't been anything I would complain about. Will probably order more from them at some point again.

Date of experience: September 4, 2014
Ohio
1 review
0 helpful votes
Follow Beka P.
Unfollow Beka P.
Send Message
Share Review
Report Review

Very pleased with my experience and products! Great site!

Date of experience: September 4, 2014
Spain
1 review
1 helpful vote
Follow RoxRox B.
Unfollow RoxRox B.
Send Message
Share Review
Report Review

I have recently made my first order on Dresslily and I was very happy with the entire process. Plus the package arrived very quickly to Romania - about two weeks.
I will definitely order again from Dresslily.

Date of experience: September 4, 2014

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339