DressLilyReviews 4,652

I saw many beautiful and cheap clothes on the website, and I bought some, but the problem was that I had to wait too long for my things to come here, and the reponsibles wanted to see my credit card so I wasnt sure so I canceled, and now had my money back, but I still hope to buy more from the site if they change their policy, I think an ID card would be enough to identify the custumor and not a photo of the credit card.
Anyway I loved the experience on dresslily.com, and hoping to do more shoping again.

If I could give it no stars I would! Horrible, horrible site and customer service. I contacted them numerous times to see if my dress had shipped and when it would be here. They used the typical " we're sorry it is not our fault for the overseas shipping... blah blah blah." I then contacted paypal wanting to get my money back. They said they would refund it if dresslily didn't reply back in 10 days. They replied back to paypal and said that they were sorry. The same sorry that they gave me. Does it look like I'm getting my money back now? Nope because the dress came in yesterday that took a month and a half to get here! The quality is horrible... the dress is super short and the color does not match the one on the website. I want to return it but the packaging is all in chinese.

What a waste of money!

My experience with DressLily has been positive. I placed an order for two items, and when they hadn't shipped in over a week, I sent in a ticket. It was promptly answered. They were waiting till the one item, which was out of stock, was back in so they could ship both items at once. I asked if they could ship the item they had, and then replace the out of stock item with another, which they did. All in all, I got my items, everything fit great. Shipping does take a while, but it is international shipping and the free shipping, in my opinion, makes up for it. Just be aware of this before you place your order. Also, their sizes run very different than standard American sizes, so know your measurements and check the size chart before ordering. I'm typically a small or extra small, but had to order one item in a medium. It fit true to the information on the chart. Overall, I was very pleased, and recently made another order.

I ordered 4 items. One was out of stock and although I wasn't notified of this, when I noticed that my order status had not yet turned to despatched, I contacted customer services. They replied within a day or two but every correspondence after that was almost immediate and they were very helpful and offered to despatch my other items first if I wished. Once despatched, all items were received within the specified time scale and were of good quality. Some of the finishing weren't perfect i. E.) a few threads needed cutting off hems etc but really what do you expect for the prices. Apart from that the products are great and look nice. Of my 4 items, 3 fit me perfectly although I was unsure of which size to order so that is probably my fault. Maybe order the larger of the 2 if you are unsure but overall, great!

I wouldnt even give it one star if could. The worst quality of clothing I have ever encountered with online shopping. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE. I understand you get what you pay for, but there are sites such as Forever 21, that have a very similar price point, but aren't crap like this. I was so looking forward to my items & am horribly disappointed.

Order from this site and its been already 2 months and I don't received all the items ordered... had to ask for reimbursement on remaining items, lets see how it goes. Regarding the quality of the items, they were not bad. For the price are not bad.

I really enjoy buy from them! The Shipment is pretty fast, the quality is overall pretty good and the price is cheap! I will buy from them again and recommend this site at my friends

AWFUL. AFTER WAITING 3 MONTHS I RECEIVED MY ORDER AND NOTHING FIT OR LOOKED LIKE THE PICTURES OF WHAT THEY WERE SUPPOSE TO. COMPLETE SCAM.

Je commande sur Dresslily depuis plusieurs mois déja. J'ai découvert le site sur Facebook et j'ai tout de suite été surprise par le choix qu'offre ce site. Et non seulement par le choix mais aussi par l'originalité des modèles proposés.
Donc j'ai acheté plusieurs foulards sur ce site. Je n'ai pas été déçue. Ils sont conformes aux photos présentes sur le site. Leur prix est tout à fait abordable surtout depuis qu'ils ont opté pour la gratuité du transport pour les envois standard.

I previously posted a negative review, but I was wrong, and dresslilly has been nothing but kind and helpful ever since. They refunded my money and resolved all my issues and were kind about it threw the hole process even after they saw what an awful review I had posted. Their products are as they say they are, they may be thin and smaller in size and everything but it tells you all about the product in the discription section before you ever purchase it. And so what the shipping takes long, it's coming from china, and it flat out says 10-20 days. They don't try and hide it from you.

DO NOT BUY FROM DRESS LILY UNLESS YOU ARE SHORTER THAN 5 FT TALL AND WEIGH LESS THAN 100 POUNDS! I ORDERED LARGE (I AM 5'2 INCHES TALL, AND WEIGH 120 LBS); IF I WERE A PROSTITUTE THE DRESSES WOULD HAVE BEEN PERFECT AS THEY DID NOT COVER MY REAR END AND IF THEY DID, I COULD NOT BEND OVER... I CONTACTED THE CO. WITHIN 5 HOURS OF RECEIVING THE 15 DRESSES I ORDERED (2 OF THE DRESSES THAT THEY CHARGED ME FOR I DID NOT RECEIVE); THE REMAINING 13 I WANTED TO RETURN). I REQUESTED A RETURN AUTHORIZATION # AS REQUIRED ON THEIR RETURN POLICY. INSTEAD OF RECEIVING ONE, I RECEIVED A REQUEST FROM THE COMPANY FOR PICTURES OF EACH ITEM? THE ITEMS WERE NOT DAMAGED, WHY WOULD I WASTE EVEN MORE TIME TAKING PHOTOS. I DID INFORM THEM THAT THEY WERE ENTIRELY TOO SHORT AND I COULD NOT WEAR THEM ON 8 SEPARATE CORRESPONDENCES WHICH IS HAS BEEN GOING ON FOR 14 DAYS NOW AND I STILL DO NOT HAVE AN RA#! THEN I WAS TOLD THAT THEY WOULD DEDUCT THE SHIPPING COSTS THAT THEY PAID TO SEND THE ITEMS TO ME INITIALLY (AND, OF COURSE, i WOULD HAVE TO PAY THE SHIPPING TO RETURN THE ITEMS TO CHINA FROM THE USA). IN ADDITION, I WAS TOLD THAT AFTER THEY DEDUCTED THE INITIAL SHIPPING COSTS THAT THEY WOULD ONLY REFUND 80% OF MY REMAINING PURCHASE AMOUNT. STILL NO RA#! YEP THEIR PRICES ARE CHEAP FOR A REASON! DO NOT BUY FROM THIS COMPANY THINGS ARE NOT AS THEY SEEM. THEIR DRESSES ARE NOT HOW THEY LOOK. IF YOU ARE EXTREMELY SHORT UNDER 5 FT TALL AND LESS THAN 100 POUNDS GO FOR IT! BUYER BEWARE, THEY HAVE THE WORST OR NO RETURN POLICY! WAY TO GO DRESS LILY!

Long story short. I ordered 8 items from Dress Lily. Over 2 months later they arrived. 3 were damaged, had been worn, tag cut of, deodorant stained, holes... So I requested to return, they answer to send it back with a tracking number. It cost over $100 to do that because it's in China. So I said it is their false to send me the damaged items, they have to send me a pre-paid shipping label & I will be happy to send it back. They responded they don't want it back then, and they CAN'T AFFORD to return MY MONEY. They could return ONLY half of the cost. Of course I said no, and I also said will report them if they do that. So they said ok they WILL RETURN the total amount for the 3 damaged stuffs. BUT THEY NEVER DID. Months after months, I sent them several emails, first they said ok check your paypal account later, then later... then they never return my money. They ignored all my emails after that.
Further more, for your information, remember, you will get what you paid for. THIS IS A SCAM. Their products are very cheap looking outside, super low quality, nothing like their pictures. The measurement are wrong. A lot, a lot smaller then it should be base on their convert measurement. I'm asian. 5'5" height & 120 lbs. I can barely fit in some of their large/xlarge clothes. They put it under "woman" clothing/department but it's actually kids size. And their service, as you can see, it's a one way deal. After they took your money, whatever you received is your problem, not theirs.
I'm now having 3 damaged items from them and never get my money back, I lost $79.94 (USD).