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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Paid extra for 3-5 day shipping. My items arrived 4 weeks later! Do not use this site!
I simply love my jewelry. I have ordered items for my friends for Christmas gifts. My co-workers are amazed and love the jewelry that I have been showing off to them.
I wish i could have looked at these reviews earlier.
My order tracking numbers do not exist, i've tried several times i have an 18th birthday party that i'm organsing and being so busy the last thing i want to do is go shopping for new item of clothing because the ones i have ordered on this site havent arrived yet.
Don't think i'll ever order anything from this site again
I wouldn't even rate it half a star.
Worst website ever. DO NOT buy clothes from here. First off, they only shipped half of my clothes and the clothes I did receive are of the worst quality. One of the items was ripped and the others were even close to what they said they were going to be. One item was totally different, the only thing the same was the color and the others were way smaller than the sizes they were supposed to be. To add insult to injury, if you want to return the items, the process is a headache and you have to pay for it to be shipped back to China. Paying $50 dollars to return a 10 dollar shirt makes tons of sense right? Long story short, take your money elsewhere!
Dear michelle c.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Could you please offer us your order number so that we can check for you?
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I ordered 3 items from this company they took my money and all I have received is 2 items. Had to submit a ticket to figure out when or if I will receive my 3rd item. Clothes are small even though I ordered large. Keep in mind it took me over 15 days to receive the two items I requested. I will never order from here again.
I Ordered over $200 worth of cothing and accessories and It is still in processing. I purchased most of the things for gifts knowing the delivery rate was 7-10 days but after reasding all these reviews I am terrified. I have reached out to them via email and placed a ticket with the website and have yet to recieve a response. I am terrified that the items wont fit now especially after reading all the horible reviews HOPING somebody was actually able to get the same issues resolved and if that route could be shared with me.
These are gifts for friends and family, Its certainly a shame that I have to fight for something that I held up my end of the bargain for. You ask me to trust you and help your compnay than I expect a professional response and somebody being held accountable OR I would like to be able to do business in the standard fashion so that I can continue to build this relationship. I also placed a single order for a watch and recieved the VERY SAME order number as the processing order i am already waiting for? How is it possible to order to seperate times and recieve the same order number?
I am advising you Dresslily about my ability to manipulate the media in my favor, I have alot of very powerful friends that work along side of me that will also be willing to help spread the word negativley about your practices if my order is not handled appropriatly and timely.
Sara
Dear Sara G.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. However, the processing time can affect the item dispatch time. Please understand that we want you to be completely satisfied with our products. Upon completion of all our quality checks, we will dispatch your order.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
Placed an order in September and was given a tracking number... contacted them 5 weeks after order was placed and they advised me that the order "was delivered" yet I never received it... When I advised them of this they told me "to contact the post office". SHOCKING!
Will never use again and would not recommend.
Dear Paul M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your parcel indicated as delivered.
However, it is not your parcel and after second check, you will find that it is a parcel belongs to someone in different country.
We do tell you the right tracking number, while recently a large sum of tracking number got repeated by the courier companies, so the tracking information got messed up.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
The worst of the worst! If an item does not fit you will not get a credit or refund. You also have to pay for sending back the return. I have been waiting to chat with someone for over an hour as they don't have an email address to send an email. I also would like to cancel my subscription to the site and there is no where I can delete my credit card and personal information. For those who think this is a good deal because they are cheap remember you will pay up your nose in shipping. Please be aware of this site. The best to all.
Dear carmen s.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
A horrific mess! I ordered my items 3 months ago and still NOTHING has arrived. Its a total scam and NO ONE IS GETTING BACK TO ME! STAY AWAY FROM THIS SITE
Dear marina p.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We are sincerely sorry for the dealay shipment.
While we have shiped your order out at 2014-09-21 02:18:17 PST. Tracking number: RI146744073CN. Tracking site: http://www.17track.net/index.shtml, estimated time: 10-25 business days
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
ABSOLUTE SH*t
Sizes are waaaayyy off. I order a 2x. Ok 2x! I normally wear m-L but i wanted a loose jacket incase their size was off. And its waaaaayyy offf. It won't even fit my 12 year old sister! We tried canceling the order a few hours after and they just brushed it off like nothing and said its too late. Quality is $#*! for 50$ i could get a better quality coat at Walmart! Im warning everyone on Facebook/twitter/instagram about this outrage. Unbelievable!
Dear Donnah C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I have canceled my order form this site. Still i have not got refund back. I am waiting form last one week. Please do it fast and help me to get my refund
Dear chinnu b.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I wish I had read these reviews BEFORE I purchased any clothes. I bought 2 shirts and 1 dress that we too small. I contacted DressLilymyass and now we have been back and forth on emails. I will NEVER buy from this site and I'm going to tell everyone and their mother not to bother buying anything from the company that only cares about taking your money. That is what they are good at.
Dear Genevieve F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
Seriously, what the hell is wrong with you guys!
I ordered a pair of (STUNNING) red boots which I saw advertised on facebook and then found the dress section and got carried away buying a further three dresses. I later figured I should check the reviews and got a bit scared but you guys are nuts!
My boots are so so so so gorgeous, I love them. They look exactly as they did on the website. One of my dresses is here and its also gorgeous. I'm 5'6" and it comes to the floor even with heels on. Quality is no where near as bad as people make out. I've had far worse from primark and new look (sorry yanks I can't compare to your shops) and they would sell these items for a significantly higher mark up.
Overall, yes it takes a while to arrive. It's coming from china guys: no sh*t. If you shop in new look/primark you will love it. However, do note to check the sizes on every dress as I noticed one of my dresses uses a different scale so is too small. At these prices I don't care so I'm buying the next size up and being more careful in future. I will take some pics at some point and post them but its early and I just got them so later...
I love this shop! I love the dress and i will but ASAP
So far the service has been excellent. Hopefully the products are just as good.
Very poor service. Was told my item was out of stock after I had already made my purchase. 24 hour response is not true. It took days for someone to get back to me. I canceled my order.
Dear Dimitra m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. Could you please offer us your order number so that we can check for you?
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
Been very excellent, the correspondence being very receptive.
The processing took a long time and I had to ask when my order will be shipped. Then I was told the products weren't in stock, but when I asked why the products were still shown as in stock on the website, I got a reply saying they're in stock now... kind of confusing but I got what I wanted. One dress was too small to be a medium, the other fits fine (a medium also). Once the order was shipped, took about 2 weeks to get to me. Overall, good site to buy nice dresses, be patient, and know that the sizes run smaller than you think.
Awesome customer service and great products with good prices. WIl shop with them again
I am fairly pleased with my experiences with Dresslily.com.
I joined because they have some beautiful, unique styles at an extremely reasonable price.
Perhaps this is due to the quality of the garments: I have had a couple of buttons fall off and a couple of loose threads. However, the coat I purchased is warm and beautiful, the blouses became my go-to pieces for work, and the bow hairclip is my favourite hair accessory.
On average, it takes just over a month for purchases to arrive (I live in NZ), but the team at customer service are very available and helpful if you have any queries, and quick to inform you of any issues. They accept a variety of payment methods.
I recommend Dresslily if you want some bargain purchases that are unique and stylish.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear krystal k.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Recently, a large number of packages have been held for inspection at customs due to increasingly strict and thorough security screening for both exports and imports.
Regarding the courier company, we note that they have not been updating their online information on time. We have already contacted them directly to solve this problem. In turn, the courier company has tried their best to resolve the unfortunate delays and clearance issues with local customs officials. We have been assured that. They will update the shipping information as soon as possible.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com