DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
Recenty I bought so many great stuff for only few $ peace. I never had so good deal and I received all my items in just 2 weeks. I bought swimmsuits, tracksuit for my husband, blueses... and I am really happy with my purchase. I did not believe that quality will be so great. I will put you few pics... Thanks Dresslily
Item was too big. I looked pregnant. It was sized correctly on website but was not sized correctly when it arrived almost 2 months later.
Great products, low prices, clothing sizes from tiny to big, different color clothing items, also have home decor.
I RECENTLY ORDERED A HOODIE SWEATSHIRT THAT TURNED OUT TO BE NOTHING BUT AN EXPENSIVE T-SHIRT. THE MATERIAL IS SO THIN I CAN SEE LIGHT THROUGH IT. I WEAR A SIZE LARGE SO I ORDERED AN XLG SO I COULD WEAR IT OVER OTHER CLOTHING. NOT! THIS THING IS SO SMALL ITS SKIN TIGHT AND DOESN'T EVEN GO DOWN TO MY WAIST. PISS POOR CHEAP PRODUCT. NOTHING LIKE ADVERTISED. WILL NEVER ORDER FROM HERE AGAIN.
Live the quality and price of the products. Customer service was also great. Everything was As it was described.
I have positive experience, love DressLily dresses and baby stuff. So no doubt, I will order again, bcz they are great.
I had a great experience in DressLily, my clothes fits very well, you have so many options between clothes, accessories and shoes. Great quality and great prices
I love this site! I get exactly what I asked for and I get compliments on my clothes every time I wear them. It's worth the wait and a great deal!
I bought two dresses, mainly was interested in one of those for a wedding I have a in a few weeks. I ordered both at the same time, and when it arrived 2 weeks after I found out they only had in stock one of those dresses. Despite of this being available when I bought it and Dresslily taking my money, I never received the item.
After complaining, they said it will be back in stock between 7 and 15 days which I was fine to wait for. After said period I had no news, and when I enquired they said they did not know when it would be available.
They gave me a refund for the dress I wanted and needed, but not the full amount! They charged me as hey discounted a discount that had been applied to both dresses and a shipping fee that was not applicable when I made the order - any other retailer would have offered an apology and solution rather than take your money when they screwed up.
STAY AWAY! IT IS A SCAM, AS THEY WILL DO ANYTHING TO TAKE MONEY FROM YOU AND THEY WILL NOT APOLOGISE FOR ANY OF THEIR MISTAKES!
Dear Valentina T.,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Please check your account and reply to the ticket we have sent you about your issue.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
DressLily Customer Support Team
Should receive 0 stars (no refund, long, split delivery, bad support).
Worst things first: Returned items are not at all being refunded. I was first explicitly asked to send it without tracking ID with normal mail, but then I was allowed to send it with tracking ID. Parcel was lost, support said to me.
Support was trying to convince me to refund only 15% and letting me keep the items.
Support answered fast, but the process when returning items was cumbersome, asking long questions, demanding to state every item number, return reason.
The quality is bad, the smell is horrible, it looks smells and feels cheaper than expected, prices are high compared to regular fashion given this really bad quality.
Delivery took 4 weeks, I think this is a rather long period - but everybody should decide on that on his own.
Dear Julius S.,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We look forward to hearing your reply,
DressLily Customer Support Team
I'm very satisfied with dresslily. In fact I have since made several more orders^_^ If there was a delay in shipping, I was told promptly, and everything always comes safely packed in their own bags. I'm more than impressed with the service and with the amount of clothing options I have available to me as a plus size lady. As long as they keep doing what they're doing, I'll keep shopping.
Ordered from them in the beginning of June. Never received so much as a confirmation email or anything. They did however charge my credit card right away for the swimsuit I NEVER RECEIVED! And another charge a day later for "international shipping". Went back and forth with customer support for weeks and they were no help! JUST GOT SCAMMED. Your welcome for my donation.
Dear Heather S.,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
If any questions, please email us at support@DressLily.com.
We will reply within 24 hours.
Many thanks,
DressLily Customer Support Team
Ordered my wedding dress from Dresslily and I Have to say I am impressed and so glad I didn't spend a lot of money!
Great service. Responded immediately to the issue i had. Clothes fit fine as long as you pay attention the the size chart and choose correctly.
Dear Michelle Y.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily. Com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
Goot to excelent quality. A frendly budget online store. I bought lots of products from their site, they arrived to me in 10-14 days, they look the same at those in their pictures.
Dear Madalina S.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at DressLily.com again soon for all our latest deals.
Many thanks,
DressLily Customer Service Center
I did not buy anything from this site but in future I really wanted to buy something from this site because it looks awesome design.
Dear Emreen Q.,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
Nice products, great prices, fast shipping. I´m so glad with my order in Dresslilly and in the future I´ll buy more things
Dear Betty C,
Thank you for your kind comment.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Thanks!
DressLily Customer Service Center
I was hesitant, but placed an order anyway. Great customer service and the items I received were better than I expected. Will definitely order from Dresslily again.
Dear T M.,
Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on DressLily.com soon!
Best regards,
DressLily Customer Service Center
Very good store. Polite and experienced staff. The goods are of high quality. In Ukraine, the goods came quickly. Everything corresponds to the declared characteristics.
Dear Hiudden S.,
We appreciate that you took the time to write a review.
Thank you,
DressLily Customer Service Center
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear RONALD S.,
We regret to hear that you are having sizing issues.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team