Domain.com

Terrible experience with Domain.com. My SSL certification issue has been unresolved for over 40 hours, despite being told it would be fixed in 24. This has caused my marketing campaigns to fail, resulting in a $4,000 loss and forcing me to halt my project until April 2025. Customer support has been unhelpful, and the lack of urgency is unacceptable. Their negligence has severely hurt my business. Would not recommend for startups or anyone relying on timely support.

I tried to get rid of two domains no longer needed months ago. It didn't work. I got charged over $140 for those domains today AND the kicker is that they were not set to new till Dec 26. So, I was charged for 2 domains I don't need 15 days earlier than they should have been renewed with me thinking they were set NOT to renew. After speaking with a manager, I was untold they can't refund it once it is charged. This is so unfair. I called my bank and am stopping the charges.

Domain.com charged me for a domain that I didn't even order! Fortunately, I discovered the charge on my credit card. When I contacted them, they said they would issue a refund. However, in a follow-up email, I noticed that they would only refund a small amount. When I contacted them again, they attempted to scam me by telling me to contact another company. THIS IS ALL HAPPENING BECAUSE THEY CHARGED ME FOR A PRODUCT I DID NOT ORDER!

I tried to cancel auto-renew and could not figure it out. By the time I got to contact support, they told me that I could never get a refund even if I contacted them the next day. The phone number NEVER works on the Credit Card where you get the charge. It's obvious that customer service is not the top priority of Domain.com.

What is it about Domain.com that caused 2 of my cards to be rejected by my banks as possible fraud?
My first bank rejected domains attempt to renew my com name. I tried again and again still no luck. Called the bank and while I was on the phone with their fraud department, attempted to renew my com as they monitored the transaction attempt. Still rejected, so I gave up on that card.
Next, I loaded another card onto Domain as my primary payment method instead. Guess what- yep rejected. Got on the phone with that cards fraud department. I assured them that it was legitimate transaction by me. I finally got the chat person to run the card again while I was chatting. Finally it cleared and was able to renew my.com name. It should not be this hard. I am suspicious of Domain. Com now because, if two of my banks initially thought it might be fraudulent transacting with Domain, maybe I should be also.

I am extremely disappointed with the service from Domain.com. I've been trying to get a refund for $72 since July 24th, and the experience has been nothing short of a nightmare. Despite multiple attempts to contact them, they have failed to provide any clear updates or even respond to my emails over the past seven days after I provided my PayPal details.

Their customer service is shockingly slow and unresponsive. To make matters worse, the issue arose because they charged me for a Google Workspace subscription that I had already canceled. It's unacceptable that I've had to chase them for a refund that should never have been charged in the first place!
This kind of treatment shows a complete disregard for customers, and I would strongly advise others to think twice before using their services.

I have never had such bad customer service in all the years I've dealt with tech-support chat lines. They escalate your problem or tell you it is and still nothing happens. I set up three new emails on Google workspace and no one at domain.com. Can get them LinkedIn activated. It's been over a month tonight. I just spent two hours on a chat line because they sent me an email saying I had to verify ownership of my domain. When I tried it won't let me finally the chat says I don't need to do anything here. I'm thinking the escalation is finally been resolved. I could go on and on, but it's such a waste of time. Don't use their service.

I turned off the auto renewal in-time yet they still charged me. I've contacted the support, talked with 3 advisors and none of them were helpful and refused to provide me a refund. I did not use their service and I went to ask for a refund right after they've charged me. Extremely disappointed as I've expected better support from such a site.

In conclusion, they have no rightful ethics and doesn't seem to care about customer satisfaction at all, and gladly taking the online backlash that could have been avoided with a 30 dollar refund.

(Have used this service for many years just so you know.)

Ther seem to be very responsible and responsive it is all a trap. They get your domain and never let you out. Whatever you need will be ignored and you are being asked for too many security questions and authentication codes that never come to your email and you are stuck with them. There is no phone line, no office, no customer care and definitely no help from their website. I am trying to get rid of them for two weeks, full day constant chatting and I got no where. Just escalation and frustration.

DO NOT make the same mistake. They will charge you much more later on and there is no way out.

I cannot log in my account for months. Contacted customer support multiple times, tried out different solutions on my side, didn't work. They promised a fix on their end twice but weeks after I still cannot log in.

Worst part is that my domain is expiring. I asked to get the authorization code twice to transfer my domains to renew them, but still, the promised email with the codes never arrive.

I'm really disappointed with their customer support and their system seems very broken. I don't know how to fix it and it's really exhausting for me as the domain owner.

At least give me my authorization code. This isn't hard right?

Generally good value and service. Problems arose when the renewal didn't go through but even before the current payment schedule had ended it would continually only allow access to the payment/renewal and blocked me from using account.

Trying to get a domain verified took forever, and never did complete. Took another path, it was approved in minutes. Now getting bounce back from domain.com for some unknown reason. If I can't correct I'll pull domain from you!

At Domain.com's request, I bought Microsoft 365 directly from Microsoft and Domain.com was to cancel my month-to-month 365 through them which I had for 3 years. When I tried to connect my new 365 to my old email I got an error saying there is another account at Domain.com with that email, so no connection allowed. Domain.com support tried numerous things to fix it and nothing works. The situation has been escalated and Domain.com also contacted Microsoft for help. I have contacted Domain.com support 12 times in the last 17 days plus numerous calls to Microsoft support. Meanwhile, no business email, no appointments booked on my calendar, and no email communication in or out with clients, leads or people I need to work with. No one seems in a rush to solve this. I only get answers like "Wait 24 hours and someone will get back to you" which they don't. I have no faith in this company.

Its very easy to buy things of your site, however the WordPress Plus hosting package I bought has not been working properly since day one. Please see your customer support case [E-*******] and yet another similar case [E-*******]. Its been a month!

I constantly keep getting email messages that seem like there was a data breach regarding my username. It's an uncomfortable feeling that makes the domain website look like they are not protecting the information I'm providing for the account.

DNS config is difficult for the novice, so when I screw up there are no defaults to fall back on. I appreciate the level of detail you can configure however having better reference / docs would be really helpful. Also, I've already been locked out of my account once for being suspicious, which is annoying.