Domain.com

Domain.COM is very reliable at charging my company credit card. Calling them for support when your website is down was a terrible experience. When I needed their support, they told me to call Microsoft. There had to be another provider who would not leave you out in the cold.

Incredibly confusing and can't find basic things. The dashboard looks "pretty but it's non functional. There is no logical step to installing wordpress, the purchase experience was bad, you forced me to buy a domain that I don't want

I started out on Godaddy, then without choosing so, got directed to your site, paid for 2 years before I realized I'd been duped. Had a conversation and tried to cancel, get a refund and that was impossible, though it was (with wait time) less than an hour old. Am calling credit card company to see what they can do.

Does not provide direction for new clients. You have displayed a handful of services that you attempt to make bundled, but has no information on these products/services in the way of usefulness. I ordered several of your services and still dont see my $#*!ing website..

I keep trying to cancel my domains and hosting. I turn OFF auto-renewal and every year you bastards still charge me. I'm sick of this crap! Either fix your system or give people alerts so that they KNOW you're about to charge them some bull$#*! charge for a service they are not using

I tried to contact support multiple times and each time was told the wait time was "only a few seconds!" — this was a lie. No one ever connected to me or talked to me either time. Why tell someone support is just a few seconds away when they're in fact not coming at all? A simple "Sorry, this may take a while" would have sufficed. Instead I've had not one but two miserable experiences all while my website suffers the worst critical errors it has ever had. It's completely unusable and broken and thanks to your glorious support, there's no remedy or fix in sight. Thankfully, I'll be exploring what my options are to move elsewhere so I no longer have to use your services.

Zero rating if I could. Requested refund and they claim based on their policy not able to refund me back my money. Only registered two days ago, this is unheard of. Not to mentioned, I cannot interact with a live person. Worst experience ever. Both the rep and I was texting back and forth. I do believe these people are overseas. I Will NOT auto renew.
I hope you're reading your review.

It's absolutely disgusting to not help a customer change the domain that was spelled wrong. Lost my business and many others because I plan on publicly telling the restaurants in my area on our Facebook group

When ordering, when I entered my email address the autocorrect changed ".com" to ".con" resulting in 2 hours of waiting and messaging and days before I got this confirmation. Please look into improving your tech support.

I'd like to talk with someone about my account. I've had a difficult time making a connection. I could not find a phone number, and wait times were long on chats. They didn't respond within the timeframe given. This happened twice yesterday. I will try again today. The information about paying an account is clear, but how to get assistance is not.

There's a new website platform, not used to it. We had several billing, contact info inquires for some of our domains, and other questions that just stacked up and would have liked to speak with someone via phone, that was not an option, so had to chat. The chat rep was friendly and helpful and resolved my issue in one chat, though since we had so many inquiries, it was a long chat. It would have been nice for domain.com to email me a copy of my chat, or offer it, they didn't (I would suggest this please).

Bad service. I bought and paid for 7 domains, but only 3 domains appeared in my account. The remaining 4 domains lost. Even worse, no refund given to me. What make even worse, I contact customer support several times, no single response! Beware guys. Think twice before buy from them.

Constant issues with login. I get shown weird pages and/or told that the passwords are wrong even though I use google to manage the password and also if I manage it myself. So I've had to change passwords basically every time I try to log in.
I have transferred two domains from another host, but haven't gotten the emails to confirm the transfer. Off course I know this is not your fault but relies on the other host, but stressful since I already paid you and nothing seems to happen.

I have been unable to receive the support on the website build that I was promised when I purchased the most expensive tier. I have been trapped into two part authentication even though it is not selected in my privacy settings. This keeps me from getting outside help with my website build. I'm extremely disappointed in this company so far. Hopefully someone can help me soon. BTW... I have spent hours on your chat in the site and still have not gotten help. Customer service is extremely friendly and that is the only plus so far.

Hosting has been great. Website builder basic fits my needs. I did have to reach out to support as the builder broke and my site while still live was un-editable for several months, but they have since restored all functionality.

So far so good, however this survey is far to early to elicit any quality feedback. You get two stars for your site working properly and an additional star for giving me a better feeling than Google did. So please quit pushing them on me. I don't want it and I've already purchased what I need right now. In my opinion its ridiculous to send a survey so early. The other two stars won't be achievable until I've needed support. Until then I won't know what you're really about.